Elkj酶p

Read 31 Reviews of Elkj酶p to check if it is legit.

Website & Phone:
 http://elkjop.no

Noe
4 months ago

Story of what happened:
1. We moved into a new apartment in Oslo and began to order equipment: a washing machine, a tumble dryer and a freezer with a pallet to protect the floor if it leaks during defrosting.
2. On July 19, we ordered a Siemens washer and a dryer with delivery and installation. Delivery was scheduled for August, 3rd.
3. On August 3rd, the day of delivery, Elkj酶p's consultant called us and said that the washing machine had not yet arrived to Norway from Germany, so they could only deliver the dryer. I asked for two items to be delivered at the same time, even later, on August 10th, when the washing machine was expected to arrive.
4. On August 5th we had an appointment for the delivery of the freezer and the pallet for it. The freezer arrived, and I noticed the lack of the pallet a week later. I asked to bring it along with the washer / dryer as it was not a hurry.
5. On August 10th only the dryer arrived at the appointed time. When I asked the driver "where is the washing machine?" he replied that I should have called Elkj酶p as he didn鈥檛 have anything else for us that day. After contacting the store, I was told that the washing machine is delayed and they will keep me informed when it arrives. They promised that everything remaining would arrive shortly.
6. Then I received SMS that our washing machine would arrive on August 12, then August 14, 17, 18, 21, 24, 25, 26, 28, 31, September 1, 3, 7, 9. Sometimes there was a call from Elkj酶p to notify me that the washing machine would arrive on the appointed day. To my complaints that this had already been promised to more than a month and I no longer had the patience to wash clothes by hand, they apologized and said that everything was under control odor delivery on September, 9th. A washing machine and a freezer tray should arrive together!
7. So September 9th should have been final delivery date. At the agreed time a driver called me and we could not believe our happiness that it was our washing machine. What was our disappointment when the driver delivered only … a pallet for the freezer 馃く he was not aware of the washing machine at all!
8. On September 11th I called Elkj酶p and asked to pick up the dryer and refund the full money for both items. I didn't want to leave the dryer, because I wanted the washer and dryer to be of the same manufacturer and, preferably, of the same series (well, it was just my wish 馃し馃徏鈥嶁檧锔?. The dryer was not installed and not used even once during this time. The consultant very much apologized and asked not to issue a refund, but to wait three days so that Elkj酶p could offer us a more expensive model of Siemens machine, because the model we ordered is no longer available for order.
9. After three days we received no news about our case. On September 16th, I requested in the chat box on Elkj酶p website to check if they found a replacement for the washing machine, and it turned out that nothing was found. I insisted on a full refund of the check, including the gift certificate we used for purchase, shipping and installation.
10. On September 18, the dryer was taken away and all the money we had previously spent for all goods and services was returned.

To summarize, Elkj酶p's consultants lied to us at least four times in this story (points 3, 5, 7, 8) making us wait and manual wash clothing for 2 month. In addition, no apology was offered for this incident.
On the good side, I can only highlight that they took the dryer promptly and returned the entire amount of money in full quick.

We are very patient customers, but this case is the worst customer handling I have experienced in my life!

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Ivan
4 months ago

Really bad experience! I bought goods for 4000 kroner is and when I wanted to return them I had to pay for shipping! If they鈥檙e gonna have an online store you need to do it well you can鈥檛 half assets like they are doing! Avoid buy from professionals

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Terrence
5 months ago

Shitiest customer service I had to deal with. There was item missing in my delivery and they are refusing to either send the item or give my money back they are trying to make it my own fault. Hope they get bankcrupt

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Tommy
6 months ago

Very good service

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Derick
6 months ago

Forferdelig d氓rlig kundeservise. All kitchen appliances were delivered on correct day except fridge- we were not told about this- only from the delivery guys. Thanks ELKJ脴P!! They promised to delivered the fridge on a certain day- still didn't arrive even though they said the delivery guys were at our place twice……… so call us or ring the button!!Don麓t believe them anyway. Finally fridge was delivered at 10:30 Friday night where the delivery guy said "you know you have received a DEMO fridge" AND WE PAID FULL PRICE FOR OURS. FORFERDELIG D脜RLIG KUNDESERVISE. We have been compensated for inconvenience first time round but not for the fridge. SHOCKING ELKJ脴P! How many other customers are you doing this too???

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Scotty
7 months ago

Hello,
First about your website,I must say when we want to order one product,when we click for pick up in store,it comes question about insurance and makes us confused and we can not continue shopping,when we want to chat,it comes robot and these things really disturb costumer,
About store in Elkjop in Forus,they have very bad costumer service.I have been there 27-06-2020 in the air condition section ,I wait there 20 minutes and nobody came for help.There was a personal who just went round there and I asked him help and he said to me that I must get queue note and I went to take it and but the queue note paper was empty.
Last year we bought about 200000kr from this store,but unfortunately the costumer service get worse and worse each year.

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Christen
8 months ago

A few weeks ago I purchased a screen from Elkj酶p online and unfortunately two things went wrong. First the order was supposed to come to my apartment but went to the post office. Second I got a heater delivery by mistake to my apartment. So I called the post and they were useless as you may expect. So then I called Elkj酶p and talked to the customer service there. Not only she was understanding of the problem and smart to fix it immediately, but also she showed compassion for.my frustration due to the wasted time and the wrong delivery. She was extremely nice and helpful. I hope other companies could have such great customer service.

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Billy
8 months ago

Good service, vast assortment, with a good e-commerce website. But shipping took 2 weeks.

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Jess
8 months ago

Nothing extraordinary.
Delivery took 4 days, package wasn't broken, everything works fine. Customer service isn't bad, I think.

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Danny
9 months ago

Lol…. i got scammed for 140norwegian kroners, they sent me weong gaming mouse (got a mouse thats 140kr cheaper) now they dont want to give me the mouse i ordered because they said you might be lying haha. i bought a gaming pc for 1300usd and im gonna lie for 14usd????

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Victor
10 months ago

Never going back

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Kyle
1 year ago

I'm going to try and ceep this short:
Bought a laptop, was send a message that my laptop is rdy at the store, went to the store… laptop wasn't there… video cameras saw a guy picking up my laptop and leaving, now the best part, they thought it was a good idea to ceep my reserved laptop out in the open store for everyone to grab.
so far so good, they apologized (well actually just a co-worker, the boss never did) they made a new order and shipped it to the same store, told me there is a free 3 month trial code on the receipt as compensation (which I later found out that this was a code every customer got anyways). the next day the boss calls me and says that they "found" my stolen laptop, so they canceled the second order. I asked him if he checked the laptop for damage and if it has been used, he said "yes" and everything was fine. luckily, I went to that store with a friend of mine who is a bit less forgiving then me, cuz it turns out, the boss who told me that everything was fine, showed me the laptop and the first thing we could see, was a big scratch along the surface, another few scratches on one of the USB port, and a small but deep dent in the middle of the case on the screen side… they made a 3rd order and shipped it to that store again. finally, I got my laptop it was working like a charm… for around 1 month. the wi-fi adapter inside broke, they had to replace the hardware… (I figured that out by myself with the help of my friends) I went to the store again, was pretty annoyed at this time considering the whole back story, went in there, the boss was there so he knew me, I told him about the wi-fi adapter that broke… he told me that I have to go to a different store cuz they have no idea about tech… they are literally selling products they have no idea about… finally my story ends by going to another bigger elkj酶p that took my laptop in for repairs and gave me a replacement laptop (that btw was 10 times worse then mine and I was happy to see that it at leest could open word) until i then got my laptop back and currently (luckily) still works). I know it's not elkj酶p who makes the laptops, but I have heard a rumor that they change parts to cheaper brand parts, sounds crazy, but I could actually beleave it. as a last note, the repair guy I talked to just accepted everything I said and seemed as if he didn't care about his job. I do still like to go to the store and buy things cuz imo it's still one of the best (and last) physical tech stores I can go to, but this whole experience just ruined my view of them. I did look for work there before all of this, and they mainly look for ppl who know how to sell more rather then ppl who care about customer service.

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Samuel
1 year ago

two weeks after ordering, still no delivery. I ask where it is, and they say "nearly there". No form of apology or intention of helping me out. And a web chat function that seems to be run in Swedish, despite the fact it's a shop in Norway. Very unhelpful.

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Rose
1 year ago

I can't help the feeling all of these people have been shopping in some other electro chain. My experience was pure profesionality – helped me with choosing the most suitable product (they could have pointed at the one they'd get the best profit) but the guy at the store was really trying to evaluate all my preferences and he's given some thought into it. As I am foreigner, I needed to fill in a lot of papers to travel with the products abroad and get tax refunded and everything has been handled with profesionality and willingness to help and satisfy the customer.
Honestly, I don't understand what people are complaining about here.

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Mariah
1 year ago

an obviously new assistant didn't have help/mentoring (ok to be new, not ok for the store to provide subpar learning on the job and assistance to new people). so, 1. i had to wait a long time while he figured things out with the payment systems. 2. he promised me a discount in the decision process, but that didn't end up being included. 3. i ordered the product delivered, and the service of them taking the old product with them – and the part about the old product wasn't included (i found out when delivered). 4. the delivery was only until first hurdle (in practice the front door), which was mentioned/ specified at the end of the registration process right before payment and signatures.

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Tony
1 year ago

Tried to make me pay for "service" after consumer complaint. They inspected my phone to rule out whether my defect phone applied for Consumer complaint (reklamasjon) or not. They found an indication of water damage and declined, which is all fair I assume. However nuch later they invoiced me for "service" based on this. This is not how Norwegian "reklamasjon" is supposed to work. To me this is boarder line scam. If i didn't know any better and payed I would let them get away with theft. I can only speculate if this is systemic, but I fear it might be.

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Nathaniel
1 year ago

The service is the worst, they used a month just to get me a product. And now im waiting for them to repair my pc. Wich i鈥檝e been waiting a whole week for and they told me that I could go get it today. And boom they needed one more part and now I gotta wait ANOTHER week. TERRIBLE!

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Nathan
1 year ago

Terrible! Bought a $2500 TV, that is having awful blooming, the stand is not straight and after repeated service attempts the product has been further damaged, but not repaired.

We have not had a functioning TV for six months after choosing to buy from Elkj酶p. The huge/heavy TV has been sent for service three times and it gets more damaged and less usable/worth for every service visit.

Elkj酶p denies all responsibility and will not accept a return of the TV, that we have now logged 6-8 (repeated) faults/problems with. I am shocked to learn that this level of service can happen today at all.

Never again Elkj酶p! Never.

Added: In the end .. after months of complaining and documenting the problem I was able to get a full refund. This required the help of Forbrukerradet (Consumer Authorities) in Norway. I have changed the rating from one star to two stars as a result. Still, I do avoid Elkjop alltogether.

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Cristina
1 year ago

Very bad attitude for customer in Elkj酶p Haugesund and general customer service online – they have no power/will to do anything.
Even if you buy an expensive item (f.e 15000kr) and something goes wrong with it don't expect Elkj酶p will help you fast. In my case the repair took over 2 months (service did not manage to fix it the first time and send me back the item which was not fixed). Since it was the Elkj酶p's fault I expected to hear something more than: sorry, there is nothing we can do. Even though I suggested them a solution.
In general they are good to make an impression of a giant company that can do anything and you can rely on but in reality you as a customer are just another number for them, meaningless as much as the Norwegian customer law allows them.

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Constance
1 year ago

They often have their own serial numbers so their are the only one selling a product, so "price match" is BS, this making them 30-50% more expensive then the competition. Ordering from them is a nightmare, with the slowest handling in the business.

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Vernon
2 years ago

Worst Customer Service

I ordered a washing machine one month ago.They dont know how long it take to deliver item, it is ok that item is delayed, but after 10 days of follow up, if they cant figure it out that when it can be delivered, then the customer care is bad/inefficient.

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Melanie
2 years ago

Tried to get them to honour their PriceMatch promise. So such Luck. Two identical products, two Norwegian suppliers.. they point blank refused. Not impressed with doing business with them.

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Jeffrey
2 years ago

Worst service in history. They deliver back without fixing. Over and over. Sending sms messages you can't reply to. No information. No email or complaint info on webpage. They promise information but never get any. They promise dates but don't follow up. Customer service on phone will not help with product bought in stores. I got the complain email but nobody answered. Elkjop is a big scam and should not be allowed to operate in Norway.

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Paul
2 years ago

very bad service! worst ever! they said i get my order 2, 5 days.. but still waiting.. and when i chatting with seller, they said very different thing.. one said my product is not available, another say product will be my place next day… but i still waiting!!!!!!!!!

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Kristie
3 years ago

So my phone broke and I was searching for the best option,cheap and most important ,fast!Usually I order from Ebay,Arizona and things gets in 10 days..I paid for the fast delivery 2-5 days for the new phone from this site and when it did not come I contacted customer support.
Although the girl was really nice and polite ,she surprised me with the answer that they do not have phone yet,they will get it in next two weeks,and THAN send it to me..
I tried to be calm,it is not her fault but OMG can you imagine my frustration..to be without phone,in 21st century, for the next,who knows…three weeks??!!
They should warn customers on this before purchase!They should put the sign on product out of stock,coming soon, anything…this is unexceptionable..I would get phone faster from USA and still even cheaper…not happy..
I just want to note this :customer support let me to cancel my order,and they were polite all the time ,so customer service 5 stars , company 3 stars..

Is Elkj酶p legit or scam? Can I trust Elkj酶p?

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