Ellesilk

Read 118 Reviews of Ellesilk to check if it is legit.

Website & Phone: 6620 NE 79th Ct STE 4, Multnomah Portland 97218-2862
 http://ellesilk.com

Dion
1 month ago

This is a fradulent company. It is based in China and not called ElleSilk. They are misrepresenting and mischaractetizing themselves – for what reason – I dont know.

My shipment arrived today from China and not U. S and the company also did not pay import fees of 46 Euro. DHL requested that I pay that in order for them to release the package.

Hidden fees, mischaracterized name amd misrepresentation. This does not look like good news.

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Kristie
1 month ago

Ordered a pair of silk pajamas from ElleSilk for $180 in December of 2020. They arrived fairly quickly given the distance, that is the best thing I can say about this company. The pajamas literally started falling apart within 7 days of use, tag falling off, runs in the silk, etc. I contacted customer service thinking they would stand behind their product, especially at this price point. I was wrong. After a series of emails I was instructed to send the item back to China at my expense, once received they refused to do anything to remedy the situation even though they acknowledged the set was piling and running. Their refusal was based on the fact the item was used. Of course it was used, how would I have know about the lack of quality without wearing the item. I didn't spend $180 to look at the pajamas in their packaging. They offered to replace them but with a $100 restocking fee. I refused and now the disintegrating pajamas are on their way back to me. Do yourself a favor and avoid this company and their inept (uncaring?) customer service.

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Casandra
10 months ago

Convinced it's a scam. I ordered sheets with express shipping on April 1. April 9 I sent a request asking where they were. April 11 they told me the sheets were originally out of stock but were shipped. I was never told the sheets were out of stock when I ordered them. I asked for the tracking number and they said they do not have one. I understand things are a little hectic with COVID but you still need to tell people things are out of stock. Not having a tracking number is raising red flags. I asked for a refund and my request has been ignored. I am now disputing the charge with my credit card and going back to Lilly Silk.

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Annie
10 months ago

Convinced it's a scam. I ordered sheets with express shipping on April 1. April 9 I sent a request asking where they were. April 11 they told me the sheets were originally out of stock but were shipped. I asked for the tracking number and they said they do not have one. I understand things are a little hectic with COVID but you still need to tell people when things are out of stock. Not having a tracking number is raising red flags. I asked for a refund and my request has been ignored. I am now disputing the charge with my credit card and going back to Lilly Silk.

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Curtis
11 months ago

I ordered a full set of black sheets (1 duvet cover, 2 pillowcases and 1 roundbed sheet), all tailor made.
It arrived 3 weeks later, and everything is very well done and fits perfectly! The quality of the silk is amazing.
I will definitely order more soon.
My special thanks to Helen, who organized everything and agreed to make tailor made sheets, while many other websites said it wasn't possible.

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Kristy
1 year ago

I just wanna start this off as I am a real person from Saskatchewan Canada. I bought two wine coloured pillow cases from this site and had no problems with delivery or the quality of the product. 10/10 would reccomend buying from here. Pillow cases that I bought were true to their size as well!

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Antoine
1 year ago

First time using the site, so a little anxious. Took a little time, but information on progress was available. No need to worry, a very well wrapped and presented package arrived in time for Christmas.

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Tami
1 year ago

Good service and the product was excellent

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Elisa
1 year ago

Ordered a man's pajama as Christmas present and my boyfriend is very pleased with it's design and material quality.

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Fallon
1 year ago

Excellent quality, beautiful style and quick delivery.

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Quinton
1 year ago

My husband and I have a naughty cat named Zoe, whom we adopted two years ago. For the most of time, she's cute and quiet, however sometimes she got really grumpy and enjoy lying on our bedding, leaving hairs here and there. Last week we put on the new silk bed linen sets we bought and found no hair left till morning. I assume this has something to do with the natural fabric. Quality's pretty good for this type of price range.

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Quincy
1 year ago

The pijama is suppose to be a Christmas present, so it is not used yet. It looks and feels besutuful and arrived safe.

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David
1 year ago

The night shirt I bought is of excellent quality. Very good value. Just bought a second one. Will come back for more. Thank you!

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Alfredo
1 year ago

Beautiful quality, prompt delivery and well presented. Thank you.

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Ivan
1 year ago

All i can say is that my wife asked for some silk pyjamas ,she had see some on a T,V site that i thought were okay ,but just not refined enough for the price so went looking and came across Ellesilk ,and thought the product was just perfect and cheaper (so happy days),yes they were in the U,S,A and me in the U,K but took the(internet)chance and could not be happier .E-mail updates regarding the order and when delivered " exactly " what i had hoped for ,more to the point my wife could not be happier ,if you need silk pyjamas (and i suspect any other silk products) just buy here,thank you all at Ellesilk ,James

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Katie
1 year ago

Product as described, sizing accurate and prompt delivery. Only wish silk wasn't so expensive!

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Timothy
1 year ago

The shipping was not initiated until 2 days before arrival. I am in Florida, the item was in Dubai for 4 days. Free expedited shipping was offered and was mistakenly shipped standard for a week later, this was a birthday gift! Ellesilk blamed it on FEDEX and FEDEX insisted that Ellesilk set the shipment at standard. Received notice of arrival days before items was given to FEDEX. Ellesilk offered 20$ off, but website would not allow me to order what I wanted. Even if the $20 off offer worked at checkout, which it did not. I would still have to pay that back with the expedited shipping of $25. Ellesilk processing and shipping is so slow. They would not give me $20 back on my credit card. Customer service at Ellesilk is a myth. Hate shopping on Ellesilk website, only did so because item was out of stock on Amazon.

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Dana
1 year ago

Very good customer service – they double checked my measurements with me. Speedy delivery, good quality PJs. I would recommend.

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Diane
1 year ago

Upon an advice, I bought one Ellesilk pillowcase 100% mulberry silk (from amazon), and I liked it very much. It is extremely soft and nice feeling to sleep on it. As I was very happy, I also bought afterwards (from the Ellesilk website, this time), a woman pyjama set of 2 pieces as well as a bed sheet with elastic corners, both of which are 100% mulberry silk. They arrived in good shape and everything was as shown on the website. They are not cheap, but extremely nice to use that I have just started to. I recommend it!

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Cynthia
1 year ago

Don鈥檛 order online merchandise from this company. If items don鈥檛 fit cannot exchange or return and this policy is not made obvious! These items are not inexpensive and if poor fit you鈥檙e left in a predicament. Clothing items run small. BEWARE!

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Everett
1 year ago

I bought a blue flat sheet made of silk, and I LOVE it! I got it fairly quickly, in 3-4 days. It still has some wrinkles because I haven't ironed it yet, I was too excited to try it.

I'm pretty sure anyone would find it comfortable, because it keeps you cool or hot, it is extremely soft and it slips on your skin like a caress. I don't even need a guy anymore to enjoy my bedsheets! (Don't tell the boyfriend I said that.)

I highly recommend buying from them!

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Aisha
1 year ago

I love my recent purchase of an Elle Silk Pillowcase premium quality. The first pillowcase I bought was a standard size and I found that after a few sleeps on it, it gaped a bit on the envelope part. The last one I bought is a Queen size and its not too big for a standard pillow. I love it.

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Olga
1 year ago

I Ordered 50pcs of the silk Lingerie bags for an event coming up. They look fantastic, and made from a good quality Silk. I needed the silks bags quite urgently for the event, the sales team were really helpful and dispatched the 50pcs with urgency for me, the product arrived even earlier than expected. Thank you Ellesilks!

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Joyce
1 year ago

Purchasing online from Ellesilk has been an extremely great experience. The website is informative as to sizing and color display, as well as submitting payment and completing checkout with delivery information. Delivery was the smoothest I have had with items delivered promptly and efficiently from China to Abu Dhabi through a courier service. Moreover, the exquisite quality mulberrry silk coupled with well made products has achieved gaining me as a repeat customer. The company also has a flair of accessing silk directly from small farmers incorporating a fair market attempt and also helping families to remain focused on producing high quality silk.

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Angel
1 year ago

I ordered a set of silver pillowcases from them weeks ago and I have to say that these are the best pillowcases ever! They are perfect for summer since they are not hot at night and don鈥檛 give me a frizzy head in the morning. Also the silver color looks really fancy and neat, I鈥檓 thinking getting another set of these for my mother in law.

Is Ellesilk legit or scam? Can I trust Ellesilk?

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