Emma Mattresses Matratzen

Read 6 Reviews of Emma Mattresses Matratzen to check if it is legit.

Website & Phone:
 http://emma-mattress.co.uk

Marcus
11 months ago

I placed an order in October 2017 for a double mattress, it arrived ok and was nice for the first 18 months or so. I then contacted them and received an email saying they had received my ticket, this was back in may 2019, still yet to get a response. I then contacted them again a week ago and still no response. I have tried contacting them by their contact us page and email address. The mattress has become ridiculously uncomfortable. It clearly isn't made to last. I can't get hold of their support at all so i can't even claim on their 10 year warranty. I certainly would not recommend them to anyone at this point. Its a real shame as it was nice an comfy when it arrived. UPADATE 09/03/2020 After posting this review I instantly got a response from EMMA, very strange… They did send me a new mattress, unfortunately this one is not as comfortable as the original one was, I wanted to send it back for a full or partial refund as they are supposed to last 10 years, according to EMMA. Unfortunately they wont take it back and have failed to respond to my last two emails about the issue. I now have two EMMA mattresses both of which are very uncomfortable. I do not recommend this company to anyone, they have very poor customer service in my opinion and I will never use them again. Hopefully this review helps others to save their money and not make the same mistake I did.

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Margaret
1 year ago

Purchasers of a Renewed Emma Mattress Beware First of all some context! We opted for a Renewed Emma mattress and we are happy with the mattress itself. I鈥檇 say 4 stars out of 5. Firm but comfy if a little on the warm side for my taste. Primarily then this review is about Emma customer service which I鈥檇 give 2 stars out of 5, hence the overall average of 3 stars. We contacted Emma after our purchase to buy a mattress protector. At the same time I enquired about purchasing a comfort layer. The comfort layer is an extra added freebie for those who purchase direct from Emma and who feel the mattress is either too hard, or too soft for them. The appropriate comfort layer is sent free of charge. I knew this before I opted for a renewed mattress and accepted that. It makes sense to give those who bought the new mattress direct a little perk. So my enquiry with customer service was essentially how much will it cost me, as a renewed mattress purchaser, to buy the comfort layer directly? Turns out that if you buy a renewed mattress from Emma that they will not send you a comfort layer under any circumstances and at any cost! It鈥檚 simply not an option to those customers who, like me, are quite prepared to pay extra for it. Making the comfort layer unavailable to customers who are prepared to pay for it seems like a very odd business decision. It evidences a complete disregard for the comfort of those who opted for renewed versions. I made my feelings known to Emma customer service but they were unmoved. What a way to tarnish the overall customer experience. A real shame when the product is so good.

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Lara
1 year ago

No problem with ordering or delivery. Mattress not as good as advertised. Returned on 31st July. Now 13th August and still no refund. Every time phoned up told it was being dealt with and would be a couple of days. Customer service that could care less. Verging on fraudulent trading in my opinion.

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Caleb
2 years ago

Take your money and never deliver the product. Appalling customer service

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Kristine
2 years ago

No mattress, No customer service, I have been promised a number of delivery days but so far the mattress has not been dispatched, after three days of phone calls I have found out that apart from lying and putting customers off they have no stock and no time scale for my delivery. If you want a mattress my only advice is to buy elsewhere.

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Alfonso
2 years ago

Having received the mattress, and comparing to it to the information on the Emma mattress website, in my opinion, the technical claims that they make to get you to buy this product are grossly exaggerated and it is not a British mattress; the company is German and I paid a German company. The mattress looks very different to the 'technical' one shown on their website. I feel like I was conned.

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