Entanet

Read 7 Reviews of Entanet to check if it is legit.

Website & Phone:
 http://enta.net

Dewayne
1 month ago

Awful service for VOIP. No one knows how to support it. I've spoken to managers and they are useless. I offered to show my issue to them on a whatsapp video call but they refused. They aren't bothered about supporting their customers. We had an issue that we cant transfer calls to others, you'll see another review on here about this. What's worse is that this is a year old and they havent even bothered to fix or look into it.

We will now be looking to move all our remaining clients off their platform, that's around a 拢600 per month bill plus an order in progress for a leased line of another 拢450 – You're about to lose 拢12'000 per annum. Alas, I know my issue won;t get fixed and some other unlucky person will find this post when it's too late as I did.

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Owen
10 months ago

Complete bunch of amateurs. They have no one who knows anything at all about voip. All issues get escalated to technical support which is a black hole. No one ever gets back to you, no one ever fixes anything. I've spent countless hours on the phone to their support and customer services during their transition to their new platform last year. I have been in the IT business for a long long time and I have never come close to experiencing a project so badly managed, they should be ashamed of themselves. I have lost good customers due to Enta's shambolic performance and have subsequently moved all my services to anothe rpovider. I hope everyone does the same and they go out of business. Don't be fooled by the City Fibre rebrand, nothing has changed.
Stay clear at all costs.

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Tanisha
1 year ago

This is one of the worst ISP's i have come across…and i deal with BT. The support guys are friendly and helpful, but if anything gets escalated to their second line or (NOC) you might as well forget it. You have to chase constantly for updates and notes don't seem to be passed between engineers. We have a case open for packet loss on a PWAN (leased line) circuit which has been open for nearly 2 weeks without a resolution. I have contacted customer services who are offering service credits, but that does not compensate for the 500 staff who are experiencing issues with their phone system. Mind you at least customer services actually replied this time, the last couple of times i engaged them they didn't!

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Olivia
1 year ago

Avoid Entanet VOIP services at all cost. I'm surprised they are still in business.

Data breaches on their old platform.

Utterly useless and un-userfriendly new platform.

Since the move we are no longer able to transfer calls between extensions.

They don't allow us to call countries like France, Cape Verde and Vietnam.

Tech support that takes over 15 minutes to answer a call.

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Julius
1 year ago

What a Shambles
EntaNet is a total mess. Used to be good but now they are very bad. Do not use under any circumstance.
They have been hacked on their VoIP and hosting sides but never told anyone and even now their technical support denies it when asked directly. They were running very old versions of WordPress and PHP and so an attack on their hosting was inevitable.

They planned to close down their platforms and never told me us until just a few weeks before the shutdown. They said they had cleared out their mailing database for GDPR and it was a mistake they had deleted us even though they were billing us each month. Just shows the poor quality of their management. Their new platform does not work with industry standard equipment and they have no idea why. Their technical support can not be contacted and most of them are clueless on VoIP. Their Development Team are in hiding. They had not tested their new platform before making it live. What a shambles.

They have no idea about porting numbers to a new provider which is no wonder as have poor records of what numbers they are responsible for. They are so slow responding to porting requests I wonder if there is actually anyone there.

Our company has been a customer of EntaNet for 22 years but I can not move to a reliable trustworthy supplier soon enough. It has now wasted so much of our time trying work with this failing operation.

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Carina
1 year ago

You can never comprehend just how band this company really is. We have had mail services with them for many years. They send one email on the 29th of March so they are shutting down services. This email went into junk.

There were no follow up emails or phone calls. Then suddenly, the server is turned off. You simply can't get any less professional if you tried. Apart from the fact that their support team is a joke and can never help you anyway.

We have had to spend a lot of our time moving our clients over to a different system and apologising for Enta being such a horrendous company.

On the positive, we have now moved away and don't have to deal with these complete muppets any more.

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Lizette
9 years ago

Having been a partner of EntaNet for a number of years, I have found their services to be of exceptional quality as well as their customer service being professional and reliable.

I would certainly recommend EntaNet to any business or enterprise looking to build a partner relationship with a reliable networking and communications service provider.

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