Erasmus Flat Madrid

Read 16 Reviews of Erasmus Flat Madrid to check if it is legit.

Website & Phone:
 http://erasmusflat.com

Tameka
8 months ago

Is the worst company I have ever met. They simply will keep your money and won't give you back the deposit. They won't. They will keep your money. Also they will lie to you over the phone, no matter what. They know that you are an international student and you can do nothing about their abuse. The rooms and houses are dirt. The kitchen status is not suitable for anyone.

Stay away!!!

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Julian
10 months ago

Erasmus flat is very unprofessional! I recommend to stay away with this company, they don't know how to do their work and they do anything for keep your money, 0/5!

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Ginger
10 months ago

I write little because I have already wasted too much time because of them. They try to keep your money, bad communication, if you want to enjoy Erasmus don't rent with this company, trust me stay away, they look for any excuse to keep your money. If I could give 0 stars I would give it.
Bad bad bad bad!

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Virginia
10 months ago

Hey there, I am still waiting to get back my security payment. I moved out months ago. Does anyone has any advice which could help me? Unfortunately ERASMUS-Flat is really unprofessional…

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Maribel
10 months ago

Horrible communication, bad service! Highly recommend to avoid them. Overpriced rooms, poor quality. They avoid replying for weeks. Wifi stopped working, they said we need to fix it, call the provider bla bla.. During the corona pandemic they still care about only themselves and show no empathy nor understanding.

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Irene
10 months ago

AVOID AVOID AVOID !!!!!!!
If I could give this company a zero I would. Right from the start this was a horrific experience, I arrived in madrid at half 9 at night after clarifying with the company more than once that someone would be there to give me my keys, NO ANSWER, sat in the middle of a new city for a couple of hours before having to pay for a hotel for the night, to be barely met with an apology the next day.
The flat itself is not fit for humans, the kitchen stinks, there is no living area and two miniature bathrooms between 10 for 650 euros a month is ridiculous, any space they can make into a room they will, some of my flat mates lived in broom closets with no windows, how this is legal is beyond me.
The way they take rent is also strange, they clearly store your details and use them as and when they please, I was over charged twice.
Obviously with the current crisis majority of international students are going home, for this they keep your deposit which I could let slide BUT the fact they moved someone into my room days after I left while making me pay till the end of the month is honestly beyond me WHILE still trying to charge me rent for the next month, their excuses are laughable and they will just ignore you as they're just money grabbing fraudsters, the most shocking customer service and terrible group of people I have ever come into contact with. Trying to profit off the back of a global pandemic, constantly online but continue to avoid my messages. I've heard many similar horror stories of ex tenants unable to get their deposit back for zero reasons, they just ignore the messages and hope you never contact them again. How people could happily work for this company is beyond me they are the biggest bunch of crooks I have ever come across and would completely warn off anyone ever considering renting from them. They should be out of business.

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Enrique
10 months ago

They are so unhelpful and not sympathetic. Will definitely avoid in the future

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Gladys
1 year ago

If you鈥檙e going to deal with erasmusflat be ready to wait months to get your deposit back even if they鈥檙e really quick to ask you to pay the rent. They鈥檙e unprofessional, ghost people that ask for their deposit and act like we are the stupid ones that don鈥檛 understand nothing. I absolutely do not recommend working with them.

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Iris
1 year ago

Stay away from this company, they will never give you back the deposit, they will ignore you and stop answering your requests, they will simply keep the deposit, because they know you are from another country and you can't do anything to get your money back.

Stay away.

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Johnathan
1 year ago

Extremely bad experience. Very bad company.
Be careful. I am still fighting to get a month of deposit back (599 Euro!!!). They are simply ignoring my mails and not answering my calls.

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Amanda
1 year ago

The worst experience of my life.

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Chase
1 year ago

This company is horrible. DO NOT RENT WITH THEM. They overcharged me incorrectly multiple times and took weeks to respond to my messages and even refused to answer my phone calls. They are scammers and absolutely not to be trusted. They refused to fund me for the full amounts that I was incorrectly charged and refused to give me my deposit even though there were no issues with the room. This company should be shut down for malpractice.

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Rocky
1 year ago

WORST experience.
Way to expensive for awful rooms. The people are really unfriendly and you have to fight for your deposit which was returned to me past the 60 days and only because I threatened them to take legal actions. Most of the time, they ignore you.
Also, some people in the flat payed 250鈧?service fees and some did not. I did, so I'm really angry about that because either everyone pays them or none.
We were supposed to be 8 people in the flat but the company wanted to make more money and made a new room out of the broom closet. So we were 9 people in a flat in a kitchen that only fits 5 people (there are no more chairs and no space) Additionally, the fuse box was in that room. Whenever the power went down in the kitchen (which happens a lot because when all the people try to cook at once the power always went down) we had to go to the room to switch it back on. So when the roommate was out, we could not access it and no one was able to cook or eat for that matter. The company did not care at all about that.
At some point, we had cockroaches as well and the people did not care at all. They wanted to send someone and asked if someone was home but we were all out because most people worked or were in the university. Instead of sending someone of the company, they just did not send anyone to handle the problem.
Even though the contract stated they have to tell me when people are visiting my room, they sometimes did not. I found out because I stayed home once and they just opened the door to show the room. They apologized for that, but still they broke the contract and it made me think how often they sent someone to show my room without my consent.

DO NOT RENT A ROOM THERE! Everyone in my flat came to regret it.

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Melinda
1 year ago

At the beginning the offer from erasmus flat seems pretty good.. but as soon as you move in the horror starts! NO, let me correct me, even before! I was supposed to get my key at their office on a sunday after 1pm but when i was there no one was there! I've kept calling them but no one responded.. In the end I've waited 2 hours in front of the office until a really really unfriendly lady showed up and asked me really rude what 's my problem because obviously i was really upset since I didnt know if they will ever show up or not.. When she found out that it was really her mistake she didnt even apologize.. Since I moved in I just have problems. The flat is next to old neighbours.. so after 10pm no noises! Am I in in a retirement home? Furthermore we had several problems with our doors and everything is really clairaudient. But what beats everything is that our washingmachine doesn't work since almost two months! they keep ignoring our concerns… So if you wanna have a nice erasmus don't book through erasmus flat, you will regret it!

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Shelby
2 years ago

Stay away from this company at all costs. Not only are their apartments awful and unlawful but when you have to leave they keep your deposit and continue to deduct your credit card every month! Illegal and dangerous!!!! Be warned

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Maggie
3 years ago

Shady company, they keep deposits for mysterious reasins. Always trying to kick you out and tell lies about reasons to keep deposits. They even send people into houses in the nights to see if they can catch you partying. And reparations take ages. Don鈥檛 rent at these people when you want an erasmus without stress because of this intimidating rental agency

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