Essentialslondon

Absolutely disgusting service, and I wish there was an option for a 'zero star' rating. If I wasn't almost 77 years of age I could have walked the 40 miles and collected my order in person 13 days ago when the order was placed with this company. I will NEVER spend my money with Essential Pharmacy ever again and hope others will read these shocking reviews before placing their order.

Terrible service. I ordered 2 items. I received no receipt for payment, no delivery, no emails. When I called 2 weeks later I was assured I鈥檇 be called back within the hour after investigating my order. I received no phone call. I called again and got a dismissive telephone representative who showed no concern and made no apology. Bad service, bad customer service.

On 6/12/18 ordered 10 items. Essential Pharmacy marked the delivery address as being that of their head office and when I called them 2-weeks after the order being placed (a very off-hand telephone representative) confirmed that they had notified me via email as this being the reason for non-shipment and that the order would now be dispatched. I have not received any communication from them since placing the order and have not received the goods I had ordered. It appears that this site is a SCAM site – Do AVOID and use another supplier rather than waste time and money as I have done. I would review the one star reviews as the others may not reflect the true position of this business (Need I say more??)

Very good experience each time I visit them or purchase from them. They do have great offers from time to time. Customer service is very good and delivery is very swift.
Highly recommended

Bought from them several times, normally a good experience. Sometimes it takes longer to have your parcel, sometimes you discover quite late than an item is no longer available. I won't say bad, but not great either

I ordered several products on 2nd January. I didn't notice until after ordering that their Standard Delivery (拢3.95) was 4-7 WORKING DAYS (yes we are in 2017!!). I contacted them after 9 working days and no communication to find out where my order was.

I had a pleasant response explaining that they were still awaiting some of the products (although the site said they were in stock) and were unsure when I would receive them. I cancelled the order and they quickly refunded me.

Their prices are good and contact with them was satisfactory, however 4-7 working days is somewhat hilarious for 2017 and the lack of communication was annoying..

-Best online price available (special offer)
-Item received as advertised
-Responded promptly and helpfully to email query
-Express 24hr trackable delivery at low price
-Item very well packaged (and included some free samples with my first order)
-Delivery-free option to collect instore

What more can you ask for? Very pleased and would certainly recommend to anyone. Thank you!

I was looking for some Elemis items and found this shop on Google. It's a shop based near High Holborn in London. I have been in there and I can guarantee it exists!

It's a really good website, with some great and unusual brands. I ordered my items on Thursday evening, and received my items via Parcelforce24 on Monday morning. Really pleased with them, and would definitely use again.