Essurranty

Read 9 Reviews of Essurranty to check if it is legit.

Website & Phone:
 http://essurranty.com

Cornelius
2 years ago

UPDATE SCAM I WISH I CAN POST PICTURES OF EMAILS THAT I RECEIVED FROM SEAN HENSON CLAIMS SPECIALIST(SUPPOSEDLY) FROM ESSURRENTY AS SOON AS I RECEIVED THE LOANER PHONE IT DIDNT WORK I CALLED AND WENT TO T-MOBILE THE SAME DAY THAT I RECEIVED THE LOANER PHONE AND EMAILED SEAN HENSON THE SAME DAY AS WELL AND TOLD HIM THAT THE LOANER PHONE DID NOT WORK PLUS IN THE EMAILS THAT SEAN HENSON SENT ME ABOUT THE LOANER PHONE IT SAID AFTER I GET MY IPHONE 7 BACK FIXED THAT IT WILL HAVE A SHIPPING LABEL IN IT SO I CAN SEND BACK THE LOANER PHONE IF I DIDNT SEND THE LOANER PHONE BACK WITHIN A CERTAIN AMOUNT OF TIME THAT I WOULD BE CHARGED A 399.00 FEE AND NO ONE WANTS TO PAY THAT FOR A LOANER PHONE ESSURRENTY DONT MAKE IT SEEM LIKE ITS MY FAULT I HAVENT RECEIVED MY PHONE IF I CAN POST PICTURES PLEASE SOMEONE LET ME KNOW BCZ I WILL POST ALL THE EMAILS THAT I HAVE FROM SEAN HENSON BEFORE HE IGNORED ME AND IF YOU KEEP ON SAYING THAT ITS MY FAULT I HAVENT RECEIVED MY IPHONE 7 I WILL GET A LAWYER TO REVIEW ALL THE EMAILS THAT I HAVE FROM SEAN HENSON AND ALL THE PROOF I HAVE THAT IVE TRIED REACHING YOU AND IVE HEARD NOTHING FROM YOU GUYS BUT BLAME ME YOU HAVE TO STOP SCAMMING PEOPLE!!!

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Miriam
2 years ago

Policy numbers: 415414679 & 415414352
sent my S8+ in first week Nov 2017 and till date I have no update on my phone's whereabouts. I have emailed them and messaged them multiple times averaging every week.
S9+ is out in market and I hardly used my S8+ which was purchased within the first 3 months of its release.
Issue is, there is no communication at all with this company after sending your phone, after paying deductible and the monthly direct debits.
I have come to a conclusion that this is a fraud firm and taking legal approach at the consumer court very soon.
Dealing with this company is ruining your phone, money and peace of mind as well. pathetic service.

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Ralph
3 years ago

Awesome company. No problems getting cracked screen iPhone replaced. Would highly recommend. Use for all my products.

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Donte
3 years ago

Fantastic Claims Service and overall great customer service. My claim was handled very fast and efficiently. They offered Apple store repair and sent me the reimbursement for the repair by PayPal once I sent them the apple work order. I literally had the money in my PayPal account before the repair was completed by the apple store. I have been with them for about 4 years and this claims was handled better than ever expected. I highly recommend esurranty to anyone who is looking for a better price for cell phone insurance and great customer service. One thing to note is that they usually communicate by email and their internal ticket system so you get responses a lot faster. They responded top my questions during the claim at 11at night.

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Jillian
3 years ago

This has been the worst company I have ever dealt with. As a business owner I cant believe this company is still in business. It has been over 5 weeks since my phone was sent off and no one cares enough to respond to my emails or calls. I will be reporting this company and make sure every website and review site hears and knows how horrible this company is. Taking phones and making excuses for problems that are not the consumers. We paid for the service so at least have some decency and letting us know where OUR items are.

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Louis
3 years ago

What company does fast and well: take premiums and deductibles, make promises.
What company does poorly in: being accountable for their part of the agreement. The company seems ok until they get your phone. Then the trouble starts . Nothing is done in a timely fashion. they do not respond to emails unless you threaten them with action. Then, they seem to send you little or nothing updating your actual claim status . my phone has been there for 2 months . Its taken them a month to determine that the phone was actually under factory warrantee and said the phone would be sent to LG for replacement . You might think that this would be a quick solution to getting the claim resolved. Last ive heard the phone has been set to go to LG. Two weeks later , after pressing for another status I'm told that the phone has been set to be sent to LG. I'm not sure at this point that they even know where this device is at or have any idea when this claim is will be completed . Why would it take a reputable company a MONTH to determine the phone was under warrantee and so long to send the phone to the manufacturer to be replaced? Also after 2 months it would seem that if the delay was legitimate , they would at least keep in touch with the client with updates on why and THE REAL STATUS OF WHEN WE COULD EXPECT OUR DEVICE BACK. This is totally unacceptable. As of now I'm, I have doubts I will ever get this device back and have made complaints to the BBB, AND FL. AG. Ive paid for my premium for the year but would not even think of sending them any device of mine ever again. I'm 60 and this has been the worst experience I've ever had dealing with an insurance issue and that's saying something . The claims person suppose to be handling your claim seems to be on permanent vacation. Claims that emails will be answered in 1 business day are totally false. Phone number but no ones ever home. Folks, do not rate this company until you have had to make a claim. And do not fall into this trap. Many bad reviews and my experience is almost word for word with most of the complaints.. In closing, This would be a 0 rating if possible ' I will update if I ever get the phone back. DO NOT BUY THIS POLICY , YOU WILL BE SORRY.

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Lakesha
3 years ago

I cracked my iPhone 6 and was sent to an Apple store only for repair. Apple could not repair the phone and replaced it, the bill was slightly higher than the estimate. Essuranty refuses to respond to my emails and phone calls after I sent the reimbursement receipt in. Horrible business practices!!!! I filed a complaint with the Better Business Bureau and the company is still refusing to pay even though they advertise that they will replace the phone if it cannot be repaired. When you call, you never get through to talk to anybody you have to leave a message. Stay away !!!!

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Rodney
3 years ago

this is a zero star company,
I had a claim with them and even if I call these people, there is no response from a month and they are not giving a rely to my mails. this is a f***ing company full of b**lshit.

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Kathryn
3 years ago

If I could give 0 stars I would, these are the MOST unprofessional, conning people out of their hard earned money. I SENT MY I PHONE 6S I sent in my deductible (they make you send that first) then they I sent in my $800 phone which I paid cash for and they never sent it back. I had an agent assigned to me, (if that's even a real person), but I guess he was canned so another one emails me "he is no longer with us, in your new agent" (top scammer), so he answers his phone ONCE and tells me "oh yeah it coming, 5 more business days"…. IT'S BEEN A MONTH AND THEY STILL HAVEN'T GIVEN ME MY PHONE BACK! I have called him and left him numerous messages, no return calls and he no longer answers the phone. I really want my phone and a full refund, I want my money back for this GARBAGE INSURANCE garbage service, poor customer service, AND MY DEDUCTIBLE, and more importantly MY $800 dollar phone I bought last summer! I'm leaving this on the BBB site; if their company is even listed and I'm leaving this on SC*M REPORT! WARNING: DO NOT SEND YOUR PHONE OR MONEY TO THESE PEOPLE YOU WILL NEVER SEE EITHER AGAIN!!! Update: And I called Apple where Angelo Maimone said they sent my phone S/N wasn't found in their system and they have NEVER EVEN HEARD OF ESURRANTY! Pay the extra money through your phone company or get an otter box, don't buy this phony insurance. I read the reviews probably written by paid writers or employees. Here's the truth per my experience. Update then the company, today after I posted my poor review, reported the review for including the .com con artists names/employees of the company that ripped me off… If they can't rebuttal you with bull crap they just report your comment. HOW ABOUT YOU SEND ME MY PHONE BACK I WILL JUST REPOST REPOST REPOST AND IM GOING TO FILE A POLICE REPORT TODAY.

Is Essurranty legit or scam? Can I trust Essurranty?

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