Etam

Read 17 Reviews of Etam to check if it is legit.

Website & Phone:
 http://etam.com

Briana
7 months ago

I have placed an order on Etam.co.uk. I ordered more thing for choice and before doing so, I had checked the returns page. On the website, it said that all I have to do to return the items is to post them to the UK warehouse, using my own postage carrier (postage fee non-refundable). Once I decided on the things I want to keep, I filled the returns form and I was given two return options: send the items using a DHL service and a label provided by Etam to the UK warehouse for 拢15!!!!!!!! or send the items to the warehouse in Paris which also costs also around 拢10-拢15! Obviously, posting the items from the uk to the uk using tracked service does not cost more than about 拢5. I contacted customer services asking If I get my money back, if I post the items to the UK warehouse using any postage carrier, so if I just follow the instructions on the website. Its been almost three weeks and customer services are sending me the same message all the time saying that my inquiry is being investigated. I cannot return the items and I cannot get my money back (over 拢80!!!!).

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Lynette
8 months ago

Purchased from UK website, was worried that returns are not free, but decided to buy anyway, since the address indicated for returns was UK address. Once I have tried on the products and decided which ones I'm going to keep, the return label generated a FRENCH address. Now I'm not sure where to send it (obviously don't want to pay for international shipping) and their customer service is only by email, which means – don't expect a reply. They also give you an option to return via prepaid label for 拢15 (how generous) 😀 Very unfortunate, this company is not trustworthy.

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Leo
8 months ago

I placed an order on the 20 May, it's been almost 20days and I still havent received my order. Customer support wont reply there is no chat or phone support. I would not recommend at all.

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Latisha
1 year ago

put 0 (very bad) …. But It does not even worth it. I placed an order january 92020 on the german site and today (17.02) still waiting for the delivery…. They told me they took care of my issue… Nothing happened… They sent you update of the status of your issue with actually no update… This is clearly a fraud… Avoid ordering here if you do not want to risk loosing your money like I did (91 euro in total). I will however take a legal action to recover my money as I do not accept that they go away with it. Such way of doing business should be forbidden.

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Marissa
1 year ago

Great welcoming, great packaging, fast delivery and wonderful stuffs.

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Ariana
1 year ago

Good luck getting your money back. I sent a return back a few weeks ago and was sure to track the package to make sure it arrived at the return address provided. It arrived 2 days after I sent it and I have not received a refund. After trying to contact their 'customer service' the message was returned to me saying 'undeliverable', because the email provided on the website DOES NOT EXIST, and there is no phone number on the website to call. My hopes are low that I'll be getting any money back at this point. Very disappointed.

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Beau
1 year ago

Worst online shopping experience. Customer service doesn't reply to my mails. I sent soms articles back. Will I ever see my money back?

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Shawna
1 year ago

Worst online experience. Wrong price indicated before confirmation, but the customer service is not answering.
Will be returning the order and probably never shopping there again.

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Sarah
1 year ago

I ordered Christmas presents for my wife and mother from Etam. Two weeks later they still haven't arrived. I have written to Etam four times so far. I receive what look like automatic replies with no resolution. I shop online all the time. This is the worse service I have ever experienced.

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Diane
1 year ago

The most painful experience with online shopping!

I received a package and found out there was one item missing. I wrote an email to them but it鈥檚 ignored just like many comments about Etam in this website. Etam makes me feel like I should never trusted the online shopping again. Please be aware with their online customer service.

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Ray
1 year ago

Worse experience I ever had with online shopping.
The product never arrived, and I had to write Etam many times to request a refund, which took them more than three months to issue

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Jasmine
2 years ago

incredible stress to return an item. Link on German Website simply does not function. No customerservice phone number. never ever again

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Salvador
2 years ago

I am waiing for 3 Month for my refund, no reaktion. I have not lived that way. No reaction from Etam. Dubious buiness practices. so bad. No recommendation.

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Stewart
2 years ago

I returned the items 40 days ago and still haven't received the refund. I don't trust Etam online at all and it's a great disappointment for the whole brand perception.

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Nakia
3 years ago

The website is very easy to navigate in, the articles are well described, sizes are easy to figure out. I already know the quality and the cut I need so my personal account helps me figure out which articles will fit me and the delivery is super quick !

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Fred
4 years ago

Not all intuitive i dont what to do once i open it, i can never find anything i want in a reasonable time, i really don't know what they were thinking when they made this app. Time for a total redesign.

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Nickolas
4 years ago

I Never trust a site that use spam to promote itself

Shame on you

Is Etam legit or scam? Can I trust Etam?

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