EZCosplay

Eddie
2 months ago

they don't refund the whole money and stole pictures from many cosplayers. very poor material use and fake photo products

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Derrick
2 months ago

The only reason I'm not giving them 1 star and giving them 2 is because they actually custom made a cosplay for me. However, when I got it (I ordered the costume and the shoes) they were… not good quality. The shoes were three inches too long, even though I sent the measurements. As for the cosplay itself, it didn't fit at all. I sent measurements, and it is the right measurements… when it's flat. I can't zip it up around my hips, and the torso is way too short.

I emailed them about this, asking if I could get it resized. They said themselves on the website, if you order a custom sized cosplay and it doesn't fit, they will correct it. The response I got was to take it to a tailor myself and they will refund me 35%. I did get the refund percentage, that's another reason why I'm not leaving 1 star. But the quality of the cosplay itself was very poor. I only ordered from EZCosplay because I heard good things about it, but based on my own experience, I won't be shopping from there again.

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Felix
2 months ago

I've ordered a costume on Nov 1 2020 and still have not received my costume. I've contacted them for any tracking to updates and the only reply I get was "it's in processing and they'll make it urgent". The promised time frame was from 20-25 days. I replied to get a refund and no responses since.

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Dante
2 months ago

PLEASE DONT BUY !!! They stole cosplayers pictures and send poor quality replica. They stole Kinpatsu cosplay K/da akali weapons pictures and put their tag on it. PLEASE DONT BUY

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Ashley
3 months ago

So I ordered my power ranger cosplay costume full set. And I ordered on the last week of september and expected to arrive mid october of 2020. But my costume never show until november 2020. And my power ranger costume were all wrong color. I learned my lesson. NEVER EVER BUY ANY COSTUME FROM EZCOSPLAY. And they never refund you full refund if you live in U.S. They only refund you 35% and you keep the costume you purchased.
Again. NEVER BUY COSTUME FROM EZCOSPLAY. They're costume really suck. Unless you are desperate for one.

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Bryan
3 months ago

Please never buy from this website. They are a scam! They steal pictures from different cosplay websites and then paste the "EZcosplay" logo on it. I bought the trick or Miku cosplay, and it turns out the pictures they used to advertise the costume were from a seller called Artistic Sprouts (or 缇庤悓宸ュ潑)
The quality is horrendous. My cosplay was sewn weirdly, oversized, wrong color, and thin material.
They even admitted to the sewing issues, promised a "62%" refund even though I deserve a full refund.
It's been a month and they still haven't sent me the money, I keep reminding them by email but still no hope.
I feel horrible, I just really want my money back, I feel like I just got 200$ stolen from me. I can't even salvage any of the pieces because even the color is wrong and there was a weird print on the cape. I wish this review let me post a picture.

Just please do yourself a favor and don't give them any of your money.

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Lena
3 months ago

I ordered some customised costumes for my teenagers. They arrived on time and are brilliant. The quality of the costumes is fabulous and they fit perfectly. We are just about to order a bunch more!

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Karen
3 months ago

Ok so the jacket was the right size, but the design was WAY off, missing a lot of big details. Not to mention the colours were VERY different. The fabric is thin and cheap. It's so bad that I am half laughing and half diasapointed. Although they had really nice customer service and were patient.

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Susana
3 months ago

I ordered a Halloween costume for my daughter from this site, because they promised it would arrive in time for Halloween. They did not ship it in time and lied to me saying that payment had not been received. I know that it had, because I saw when it cleared my bank account. I asked them for a refund because my daughter now needs a different Halloween costume, and they have refused to give me one stating that they have asked The Courier to move faster. This costume will not arrive in time, these people are frauds and they will take your money and you will not get what you were looking for out of them. The quality of their product remains to be seen but based on their customer service, I would pay triple to get it from somewhere local that is more trustworthy

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Miguel
3 months ago

My boyfriend and I ordered our costumes for Halloween here. We wanted to be the couple from the movie Your Name. Both of our costumes were pretty expensive (original price + shipping = around $65 each) for relatively simple costumes. After a couple weeks of hearing nothing from the company, I emailed their support asking for an update on the order. Turns out, my costume would come in time but my boyfriend's wouldn't so they offered to cancel the order. I understand that Halloween is a busy time but this is still obviously disappointing since we selected our wear date but we weren't notified that it wouldn't arrive on time until one week before Halloween. The real problem though is that even though EZCosplay initially offered to cancel the order for me, now they refuse to do it and keep responding to my request to cancel by offering a 10% discount. This is horrible customer service and very frustrating for me.
Other than the customer service, when my costume finally arrived a couple days ago. Even though my measurements were very exact, the skirt is too big and the shirt barely fits and is pretty see-through. It's not horrible quality but for the price point and experience with customer service, this has definitely not been worth it.

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Juliana
3 months ago

This company promised me my daughter's costume would be delivered in time for her to wear for Halloween. They even claimed that they did not receive payments for 2 weeks, despite the proof that I gave them that it had already cleared my account. They did not ship it until 4 business days before Halloween, and claimed that they have asked The Courier to be "urgent".
That is not going to solve anything, because my daughter's costume is still in a different country and Halloween is the day after tomorrow.
These people are absolute Hustlers. I can't speak to their quality of work because they never bothered shipping it in time for me to get it. But based on the fact that they charged me way too much for shipping and a costume that I will not receive and they will not refund I'm going to say that their products are probably not very good either. Companies who don't care do not go out of their way to make good product. I asked these people to give me a refund so that I could get my daughter a different costume from someplace local, and they have avoided addressing the issue at all, only saying that they have urged The Courier. Long and short, these people are absolute liars and thieves. Not to be trusted. Give your money to some local craftsperson, at least you know that you will be getting what you pay for

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Elliott
4 months ago

Immediately after my purchase from this site I was contacted by a scam caller trying to get my credit card information. Might not have been related but it is likely because of the connection between the information they knew and what the scammer was saying. I would use a different site and avoid this website.

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Alvin
4 months ago

I ordered a Slytherin uniform from ezcosplay for Halloween. It was a decent price for a custom fit, but they never shipped it to me. I emailed the delivery service that was supposed to deliver the costume about my package and they informed me that they never received it. I emailed ezcosplay costumer service and they told me they had shipped it to me. A month pass the date my costume was supposed to arrive and still nothing. I emailed ezcosplay for a refund to no response, however my bank was able to get my money back. I do not recommend ezcosplay.

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Alexandra
4 months ago

From what I have received, Ezcosplay has good quality cosplays. I鈥檒l definitely give them that, BUT there is something that really makes me not want to order from them and that is their ridiculously expensive shipping fees!! Their shipping fee is way overpriced and they take FOREVER to ship anyways! For example, I paid $79 for shipping and it took over a month, ALMOST 2 MONTHS TO EVEN SHIP. Not only did it take forever to ship at all, it took very long to even arrive. For such expensive shipping you would think it would be fast but no? I think with the amount of time they take they seriously need to reconsider how much they charge for shipping because it is out of hand. I like that they have so many cosplays and so many props, but the shipping just totally makes me not want to purchase at all.

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Blair
5 months ago

Ordered two cosplays and a wig. The top of one of them is too small. They鈥檙e going to be sending me a new top. The quality is pretty good and the wig is amazing

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Kory
5 months ago

I was told that the prop gun I ordered for 160$ would cost extra weeks later because the original seller didn't make it anymore. At this point I just wanted a refund because I knew it wouldn't be ready in time for halloween. I'm now told I would only get 50% of my money back for "handling" even though they didn't give me my product or even make it for goodness sakes!

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Jasmin
5 months ago

Ezcosplay has become my go to cosplay site over the past 2 years.
Their stuff is good quality, arrives qucik and they talk to you about any discrepancies in your order
I wish they would send photos of it before they ship it though, that way if there is any issue you they can fix it before instead of shipping back and forth.
But still amazing 10/10

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Jess
5 months ago

In my first impression I was exposed to the wide selection of cosplay quantities available for purchase, and I am willing to admit that the prices are not bad in relation to their investment.

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Braden
5 months ago

I'm kinda unsure at this point. I haven't gotten my cosplay, and the pictures were from the media material, not the costume itself. Customer service was friendly though!

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Christen
5 months ago

I love that you can customize your costume. Especially being plus size I find it difficult to actually find cosplay designers who can help with larger clientele.

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Antwan
5 months ago

I wasn't able to find reliable reviews on this site and I am still waiting to see if its honest and I get what I ordered in a timely manner. But I am optimistic!

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Lashonda
5 months ago

I really love this website and getting a custom costume is always a plus. Nice prices and easy transactions makes the shopping experience a breeze.

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Lance
5 months ago

Customer Service got back quickly to my inquiry. The options and details on the costume seemed pretty intensive, so hopefully it comes out well!

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Jami
5 months ago

The first purchase I’ve made from this site is Yuri Zahard from Tower of God. I loved the cosplay costume. It fitted nicely on me.

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Alberto
5 months ago

Not too bad. I like the variety, but some images make you think you're looking at the whole costume instead of just an accessory.

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