F-Secure
Read 21 Reviews of F-Secure to check if it is legit.
Website & Phone:
⇗ http://campaigns.f-secure.com
major issue is the cost. It is much higher priced than comparable or better products, so i t have tried to unsubscribe for 2 years now.
The process to unsubscribe is deliberately long, time consuming and tedious. After 3 hours online and on the phone, i gave up the first time. I am going through this again.
It is designed to hold you hostage. BEWARE!
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Useless. Pointless. Unhelpful customer service staff that clearly don鈥檛 know the software.
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F-Secure used to be good, now I think they are a Russian fake company. Will never use them again.
When contacting them in English, I get the following response:
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Dear customer,
This is an automatic email in hopes of resolving your inquiry as quickly as possible.
Your request (4905816) has been created, but is not in a language we support and has been auto solved. Please accept our apologies, but currently we provide customer support in German, English, French, Italian, Spanish, Portuguese and Japanese.
To reopen this ticket, reply to this email in one of the indicated languages and we will be happy to assist you.
Claes Larsson
7 mars 07:38 CST
I have been trying to activate my subscription for my devices (where I already before had the subscription), but I am not able to.
Fix this NOW please. I need the subscription to work in 2 hours.
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F secure values customer privacy , using MINIMUM data retention methods and specific anonymisation .
Easy to install , easy to use , automatic once installed .
Activate and forget about any security problems .
Check out their Chief Security Officer Mikko Hyponnen lectures on you tube .
Android has safe browser easy to use .
Used F secure freedome and SAFE it has never crashed once in 10 years .
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If you click 'End' button it disappears for a while then pops up again.
The only way to regain control is to uninstall it.
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Support is non-existent from my short experience with this provider. I'd seriously advise against this as an anti-virus solution.
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The Freedome application (on computer) always works a while, and after few days it stops working and does not even start anymore; then I have to remove it and download again 鈥?and it works again just for a few days. However, there has not been any problems with Freedome on iPhone.
The F-Secure Total application does not update itself automatically, and asks very often you to update it manually. After installing the update, the application has always lost the subscription; you have to sign in to F-Secure website and connect the subscription to your computer again. It sounds just a little annoying, but when you have to do it again and again, it takes a lot of time and is very frustrating.
Same problems have lasted for 11 months now, so it's not temporary. The product might be good on Windows computer, but on Mac 鈥?I really cannot recommend.
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This attitude of "one system fits all" is wrong and I will be sticking with good old AVG!
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When technicians installed that F-Secure antivirus in my computer, the language that the antivirus was set to was Polish, and the software itself was from Poland as well. Maybe I could install a Swedish software of F-Secure, but those are not as cheap as the Polish ones. So I decided to get a Polish software, because I think that it doesn't matter whether I get a Swedish or a Polish software version, it just has to protect my computer. Now I could use the same key from F-Secure in up to three computers, and they got subscriptions for one or two years, if I ordered a Polish software. A one year subscription for up to three computers costed 139 zlotys, a two year subscription for up to three computers however costed only 219 zlotys when I had to renew my subscription. I've decided myself to get a two year subscription immediately.
When I ordered a new subscription at F-Secure and I was going to pay, they took money in multiple currencies. This is a good thing, because when I paid them 219 zlotys, I could pay them this value in Swedish crowns instead of zlotys and this way I didn't have to pay any currency exchange charge. All what I had to pay for was the antivirus itself, no additional charges on top of that. The antivirus of F-secure is the best one that I've ever got, so I recommend F-Secure.
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support was really good through their partner in Iran.
However I want rate them 5 star.
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I renewed my subscription and ended up with one that didn鈥檛 cover all my devices. Because the purchase had not been tied to my account, I couldn't even access my F-Secure account; it was blocked by a prompt telling me my subscription had expired.
Customer support says it is not possible to upgrade your subscription to cover more devices, so I would have to buy A NEW SUBCRIPTION next to the one I already have.
My renewed subscription runs through Dec 2018, and they would not allow me to cancel it to smooth things over, if for no other reason than for me to get the proper subscription. Since this runs for 13m, I had apparently passed the grace period where you're treated with a modicum of dignity and respect.
What kind of company hates their customers so much that they won't even help them pay them even more money to upgrade their subscription?
On top of everything else, chat support seems to grow increasingly confused the more you chat, with responses that read less like English and more like Google Translate.
What they did suggest was buying a subscription through iTunes for my iOS device. Unfortunately, their iOS app is bugged so the prompt that lets you add devices or subscriptions doesn't work.
F-Secure told me that I could try CREATING A NEW APPLE ID and see if it fixed it. COME. ON.
I spent TWO HOURS with their chat support only for them to waste my time and never help me with my problem
This is the most ridiculous and customer-hostile company I have dealt with; that a company focused on security, safety, and privacy don't have a (visible) support e-mail. How on earth do people put their trust in these people to handle some of the most sensitives issues?
Imagine having to talk to these people when a certain thing hits the fan one day. If this is the first or last line of defence, good bloody luck.
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Somehow I got a virus while F-secure was turned on, so I ended up turning it off completely and installing BullGuard instead. Can't recommend F-secure to anyone, i wouldn't allow it on my computer even if they paid me to download it.
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We have been with them for several years. Last year we changed ISP and since then have experienced problems with renewing, passwords, a non-existent chat room. Although changing password which has been accepted we are still being informed that our computer is not protected. As with a number of companies, contact is virtually impossible. Any ideas or suggestions would be appreciated.
Is F-Secure legit or scam? Can I trust F-Secure?
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