Fax.com

Read 62 Reviews of Fax.com to check if it is legit.

Website & Phone: P.O. Box 22500 San Diego 92192 United States
888-429-4615
 http://fax.com

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Chelsey
9 months ago

I signed up as a customer at home one evening. When I got to work the next day, my login wouldn't work. I changed my username and my password and it still wouldn't work. I needed to use the fax that day to send court paperwork so I signed up a new account.. Guess what, that username and password didn't work either.. And now I am being charge a double payment. On top of that, I emailed customer support 5 days ago about this issue and Ii have yet to hear from them. 100% worthless. DO NOT USE THIS COMPANY! Horrible reviews.. Wish I would've looked at the reviews before putting my credit card in.

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Hunter
10 months ago

fax.com has no phone service anymore, even though their website says they do. Thus if you get locked out. You have no way to reach a person. Overpriced asses. If there is a better option, please let me know. I am sick of this.

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Marina
11 months ago

they officalyy have no customer phone support they have you write them an email and they responded after 2 weeks that i need to send another email….. calling my bank now to make a charge back and finally get rid of them wow a new low in customer service !!!!!!!!!!!!!!!!!!!!!!!!!

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Nichole
1 year ago

BEEN 3 MONTH I SEND THE REQUEST TO CANCEL I AM GETTING IGNORED AND THEY ARE TAKING MONEY OUT OF MY ACCOUNT

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Nakia
1 year ago

SCAMMERS. They offer fax services under two different names, J2Metrofax and Fax.com. I called about them charging me $9.99 and then $9.95 after I attempted to cancel these services. They still charged me and would not give me back my money. Both customer services told me that a refund was not applicable. I have never had to deal with scammers to this degree which is so obvious. Then they had the nerve to offer me a plan of $2.95 a month! How dare you! You already charged me $19.95 for services that did not work properly. They ask you to sign up for a trial just to encounter that it does not work properly. Then it's a major ordeal to cancel the so called fax services. Stay clear of these two companies. They are rude, very horrible English on purpose so that you don't understand what they are saying.

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Lorena
1 year ago

I used this company for several years and decided to cancel and I was offered 2.95$/mo but continued to charge 15$/mon. This time i saved my chat with Joey Anderson and got the confirmation number. If I see a charge i will sue them.PLEASE DON'T USE THIS COMPANY AND I WOULD REPORT TO BBB.

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Diane
1 year ago

DO NOT USE THIS COMPANY!!!! I tried several times to cancel my account. They continued to charge me. I called the number to cancel and after a 15-20 minute conversation the man told me in broken English that they system was down and he could not do anything. I opened tickets and emailed. Nothing. I finally got a hold of someone on chat today (after numerous attempts) and they finally said they would cancel my account, and then proceeded to ask if I'd like to purchase a different service from them. I said NO and when I asked them what about all the months I've been getting charged, they disconnected. SCAMMERS!!!

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Leslie
1 year ago

THEY WILL NOT CANCEL, FRAUDULENT COMPANY! They got mad when I asked for a confirmation email… and hung up on me.

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Alisha
1 year ago

Horrific Customer Service and they refuse to return my money. I had to contact the company more than once before I was able to cancel my account. Upon cancellation and my explanation as to why I chose to cancel, I requested a refund and the representative became rude and argumentative. I asked to speak with a supervisor and after an additional 20 minute hold someone else got on the phone that sounded just like the previous representative except with a deeper voice. I explained the situation again but he was worse than the first representative so I asked to speak with someone else and he refused my request. I've never dealt with such rude and unprofessional individuals in my life. This company is a complete scam and something needs to done about their poor business practices. I wouldn't recommend this service to my worst enemy.

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Johnathon
1 year ago

After attempting to cancel for several months either through their support email, phone listed, I was unable to get my account cancelled!! After finally trying again, i saw there was a live chat. I haven't received my confirmation email for cancellation yet, but I was told it was cancelled! I also want to add, they will NOT refund you for any prior attempt at cancellation!! I DO NOT RECOMMEND FAX.COM.

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Damien
1 year ago

You can not cancel. Ever. No mater how hard you try. I even cancelled my credit card and that didn't work. I'm now thinking of switching banks just to lose this. Don't know what to do.

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Owen
1 year ago

Don't do it. Impossible to cancel. Support doesn't fix problems. Services do not work! Worst company ever

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Salvador
1 year ago

What online E service requires phone cancellation? Impossibly long wait on phone and be sure to GET a cancellation confirmation- get the # /if have patience to HOLD. There are other Efax companies, my experience is that fax.com is a shady operation.

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Noemi
1 year ago

Just as others said, they will take your credit card information and never let you cancel. You call and hold will be an hour, they give a confirmation and it doesn't matter.

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Ciara
1 year ago

I called them every month for 6 months to cancel, got a confirmation number, and was still billed every month. The only way I was able to make the charges stop was by cancelling that debit card – my primary card, so a huge hassle – and replacing it.

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Erik
1 year ago

They assigned me someone's phone number and NEVER responded to customer service ticket requests or multiple emails. Calling their customer service line results in a long hold… and I got hung up on, not once, but TWICE! Online chat with Kyle Woods resulted in no admittance of error or resolution. In fact, he offered me a discount (FOR A FAX LINE THAT NEVER WORKED)! He claims he called my number and heard a fax tone… not once did I receive any faxes and multiple people (doctor's offices, businesses, etc.) reported a man answered the fax line Fax.com assigned to me. When I called "my" fax number, a man answered and/or his voicemail picked up. DO NOT USE FAX.COM!!!!!

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Valencia
2 years ago

Why they can't have a one-click cancellation is beyond me.
You have to call, type in all your info, THEN wait for a customer service person (from India), who then asks for all the same info again.
Of course, they then try to sell you something else.

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Dallas
2 years ago

Nearly impossible to cancel. Don't sign up. You can cancel online supposedly, but need to do it via chat, which is never available. When calling, I was moved back and forth between departments for 14 minutes before I finally got forceful and demanded the account to be cancelled.
Very unprofessional. Total SCAM!
Deserves 0 out of 5

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Sonya
2 years ago

It's a basic fax web site, allowing you to send documents from uploads without needing a fax machine. However, you can't delete your credit card number on their web site. They say their account cancellation function doesn't work, so submit a ticket. Nearly two weeks after I submitted a help ticket to cancel the account, nothing had happened. I called their 24/7 customer service on a Saturday morning and I talked to a live person. I requested "Cancel" and a man from India tried to give me a "Better Offer." I had to repeat, twice, "CANCEL MY ACCOUNT. If my credit card is charged again, I will submit a fraud complaint to American Express, Better Business Bureau, and the Federal Consumer Protection Agency.

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Anne
2 years ago

I had no idea these thieves were still charging my card until I lost it and they sent me an email saying my payment didn't go through. I also signed up for the "free" trial which they charged me for anyways. I talked to some guy in India who repeatedly said I got no proof of cancelling, where was the confirmation number?, of course I got no money back.

STAY AWAY

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Chelsey
2 years ago

Tried to cancel the account and they charged $9.99 even before the month. I called and a guy from India said sorry no refunds. I explained I signed for a free trial. He said again sorry no refunds.

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Anna
2 years ago

It's really a scam to make it so hard to cancel they make 70b out of you before you can cancel suggest you use other providers that are more ethical and honest

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Katy
2 years ago

I found the service to be ok, but when I didn't need them anymore I literally couldn't cancel the service. (If anyone has, I'd love to hear how). I ended up having to call my bank and put a stop payment on future billings because the 2 paths through the phone system both ended in dead ends with a recording option that they never respond to. (You can't cancel online or through email) Because of how hard it was, I ended up not doing it and they got over $100 from me for 6 faxes, but that's my fault for not calling my bank sooner.

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Caitlin
2 years ago

Chris,
Based on our earlier conversation, I would like to take a moment to summarize my displeasure. Fax.com "offers" a "free trial" but does not allow the consumer to cancel in any way. The website offers no phone number, but does have a link to "cancel my account." Unfortunately, clicking on it does NOT cancel the account, but generates an email to be sent with a "link" to cancel. Unfortunately again, the link is just a dummy link and errors out. I finally was able to get your phone number from my debit card statement. You have stolen $90 from me and as of today have only offered to refund 9.99 of it. Amazingly, I just received an email with a link to a "survey" about your "customer service." That link is also a dummy link that just errors out. I wish that link actually worked because I would like to tell you how dissatisfied I am that you have stolen from me. More proof that fax.com is a scam company. I will be reporting you to the better business bureau and copying and pasting this review on every website I can find.
Karody Robbins

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Elizabeth
2 years ago

Customer service takes forever and makes you go through several phone tree options. Hung up on twice after being on hold 10 minutes without them dating a word. When I finally got through, there were communication issues because the rude guy was from India and wasnt helpful. The website is a joke. I cannot login to fax.com and see the entire fax, just the preview. Its supposed to be emailed and it wasnt. I called to ask him to email it to me and he didnt understand what I was asking him to do. This is so frustrating because my work orders come through on fax and without being able to see them, I cannot help my customers, which hurts my business. I HATE this company

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Is Fax.com a scam?
According to the customer reviews, Fax.com should be avoided in any dealings and transactions.

Can I trust Fax.com?
Probably no. Despite the fact that the review was published here, Fax.com has not responded. Lack of responsibility is a fundamental determinant of trustworthiness.

Our user(s) provided the above review and comments against Fax.com, and they have been published as-is. We do not edit, change, or remove user-generated content. There is no amount of money that a company can pay to have their reviews or complaints manipulated, and we will not erase the Fax.com reviews at any cost.

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