FC Moto

Read 20 Reviews of FC Moto to check if it is legit.

Website & Phone:
 http://fc-moto.com

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Linda
5 months ago

It is the worst experience I have ever faced, I buy from internet in whole world since 15 years, never faced such as poor services as they are, my items now almost 2 months never received yet, I know some Chinese sites take that time and more, but they free shipping, cheap items, in fc you pay hundreds of euros for the items and shipping.

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Larissa
6 months ago

I ordered a replacement visor for my Shoei XR 1100 helmet at a cost of 拢32.38 plus 拢7.22 shipping making total of 拢39.50. However they sent the wrong visor, I contacted them via their email and was told to return the item. In order to return the item I had to purchase from their website a return label at a cost to me of 拢10.62, making a total of cost of shipping of 拢17.84 (non refundable). Although they returned a total of 拢32.28 to my account, in effect, through no fault of my own out of a total of 拢39.50 originally paid, taking into account the cost of shipping, I had 拢21.88 returned.
It is just not worth doing business with these people it may work out far more expensive than you think

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Clay
6 months ago

Bought a Scorpion helmet on the 18th of March and on the 12th of June the sun visor got stuck and couldn't move up or down. I contacted the customer support, who told me to ship the helmet back to them for further inspection. Now roughly 1,5 months later I still haven't received anything. I haven't gotten a refund, because the "proper department" is looking at it. Nor have I gotten a new helmet. Every time I ask for an update, or my money back, they keep on saying that the responisble department is on the matter, and if I have anymore question im welcome to text them back. Well I do have more questions! But they're keeping me ind the dark, and I consider the money and the helmet lost.

Never ever shall I bother buying anything from this company again. I shall bring word out to my riding friends as well, because this is a joke.

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Erick
7 months ago

Avoid like the plague!
Would give zero stars if possible, customer service is quite simply atrocious.
Leather jacket worn half a dozen times and zip coming away from jacket at the bottom, detached by two inches and would only get worse. Pictures and video sent to them supporting this.
They want jacket cleaned (They will charge 50 Euro to clean if they deem it not clean enough) and sent to them for them to send to manufacturers, a process they say will take weeks. No guarantee manufacturer will admit it's a fault despite the picture and viudeo evidence.
Customer service about as useful as an ashtray on a motorbike, simply hiding behind manufacturer rather than standing by a product they sell.
Disgusting and will not deal with them again.

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Juliana
9 months ago

FC Moto: Fast E-Mail contact, fast delivery, good Quality (Revit Airwave3 Jacket/Pants), fast Paypal transactions (i had to return 2x). I will shop again/Germany

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Rhiannon
10 months ago

I found her what I found a lot of time

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Lionel
10 months ago

Gave a gift coupon for 500 euros spent 150, when you order, refuses to write-says the coupon is not valid, the service support please specify in the comments indicate but the system tries with me all the time to withdraw money, for a whole month tech support says the same, specifically, to help no one is trying! Very [email protected]

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Erick
11 months ago

In spite of the corona virus, good and quick answers, also fast delivery. Thank you, I will shop again.

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Constance
11 months ago

They trick u and as many others here say they have no service what so ever.
Its just a scam site if u live outside Germany. They just don't bother helping you at all.

Just a sad evidence of poor humanity…

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Rhiannon
1 year ago

Great online shopping experience.

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Audra
1 year ago

They are misleading, have no customer service ethics, and if you'll have any issues with your order they will blame you or anyone else but themselves. Forget about getting a refund or exchange if you live outside of Germany – they will make it too difficult and expensive to make it worth doing.

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Sheila
1 year ago

Unless you are certain of what you are buying, stay away. This companys return policy is practially non existing.

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Benjamin
1 year ago

good items to order, fast delivery, thanks FC-MOTO

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Cassidy
1 year ago

My very first Full Face Helmet, fits perfect, normal oval I think.
But FC Moto has my endorsement For Life. I purchase an Arai Renegade V with pin lock Visor I am so delighted with this shipment. Now all I need is nice weather in Germany.

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Lyndsay
1 year ago

ordered a few things online over 拢200 worth one of them an oxford oximiser 888 battery charger , but it turned up with a European 2 pin plug, not uk standard 3 pin plug,
an honest mistake I,m guessing , after all they know its for uk use there sending it to my address in England … I have since tried 4 times to contact them via there web site, via the set contact us, procedure with the message returning each time undeliverable, so for a company that trades online . no online customer assistance I wonder if this review will prompt a response after all, that,s all any customer wants is to be listened to

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Alana
1 year ago

Keep away from FC moto if you are a foreign customer outside Germany . If you order something in wrong size it WILL cost you 12,50 euro to return it !!!!They dont refund your expenses for sending your goods return . Its very bad policy and they should only sell to German customers 鈥?. but its called GREED

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Serena
1 year ago

Don't believe their return policy. They will refuse delivery of a properly documented return (photo evidence was given) and then say they cant replace/refund unless you return it. By refusing return of a pair of Sidi boots that they sent me that were a completely different color than the one I ordered, they caused the shipping company to treat the package as an abandoned package and I never received either the package of boots or a refund/replacement. Their answer was "sorry but we need the item back before we can do anything". They dont have the item back because they refused to accept delivery. Very dishonest company

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Eleanor
1 year ago

I have ordered a helmet, jersey and googles, its arrive to M茅xico on time, only bad… my jersey was wrong size 🙁

Helmets prices very good 🙂 excellent

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William
1 year ago

These guys are not honest. I bought a helmet and they claim they shipped the helmet USPS. Never received. USPS has no information on the merchandise. They kept my money. DO NOT BUY from them.

Update:

They just refunded my purchase. Shouldn't have had to fight so hard to get my money back but they finally did the right thing.

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Kelvin
1 year ago

This webshop provides the worst service ever. I placed an order with 3 articles that were supposed to be ready for shipment in 3-5 working days, but when I called after 7 working days I talked to a very rude person who did not apologize or explain but just said that my order would be shipped the following week and just kept repeating that and did not allow me to speak.
This bad service after paying 鈧?.90 shipping costs is just unacceptable!!
I have never experienced such a bad service when buying online nor been treated with such disrespect by a customer service representative.

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Is FC Moto a scam?
According to the customer reviews, FC Moto should be avoided in any dealings and transactions.

Can I trust FC Moto?
Probably no. Despite the fact that the review was published here, FC Moto has not responded. Lack of responsibility is a fundamental determinant of trustworthiness.

Our user(s) provided the above review and comments against FC Moto, and they have been published as-is. We do not edit, change, or remove user-generated content. There is no amount of money that a company can pay to have their reviews or complaints manipulated, and we will not erase the FC Moto reviews at any cost.

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