Feather And Black

Read 4 Reviews of Feather And Black to check if it is legit.

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1 year ago

Ordered a bed in October. Turned out to have a faulty footboard. Contacted F&B customer service who said the whole bed needed to be replaced (not sure why they couldn鈥檛 just send a replacement part). Several weeks later and still no new bed – old one sitting in bits taking up space. Arrow – who F&B use for delivery – seem completely incompetent. Several emails a day confirming and then cancelling drop offs of the new bed and pick ups of the old one, including six emails yesterday contradicting each other. One email confirming a drop off was 5 minutes after one cancelling the same drop off. Needless to say, no one turned up. F&B customer service have been useless – never call back with updates and seem to have no influence over Arrow. Have started the process of getting a refund via credit card company. Don鈥檛 buy from these clowns.


1 year ago

Just had our second nights sleep on our鈥?Just had our second nights sleep on our new feather & Black super king mattress and it鈥檚 honestly the most comfortable mattress we have ever had. There is a lead in time of 4-5 weeks as they are high quality mattresses so makes sense they will take some time to make and are made to order, but most definitely worth the wait. Customer Service was excellent and the delivery team did a grt job getting such a large mattress up 3 flights of stairs. Will definitely use them again when my kids grow out of their current beds.


2 years ago

Terrible service from start to finish. I have been purchasing items from the local store for over 10 years, that unfortunately closed down. I recently ordered some bed linen online, it took approximately 2 months of chasing via phone and email to receive my products despite being informed on every occasion the items were in stock. Customer Services didn't return my calls or resolve my issue, I had to contact a branch who only seemed to take swift action once Trading Standards were informed. I was sent a used bed sheet at one point – absolutely shocking! Disappointed to say the least.


2 years ago

They didn鈥檛! I bought over 拢3,000 of bed and mattress and they then rang us two days later to say they wanted to charge another 拢400! Bed arrived eventually, mattress never arrived as they hit some problems but they refused to credit us despite the fact that they are still trading. Shocking.

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Is Feather And Black a scam?
According to the customer reviews, Feather And Black should be avoided in any dealings and transactions.

Can I trust Feather And Black?
Probably no. Despite the fact that the review was published here, Feather And Black has not responded. Lack of responsibility is a fundamental determinant of trustworthiness.

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