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I don't need to say much…just read 99% of the reviews.
Probably think they are too big to fail….Blockbuster, Arcadia Group, Kodak, Nokia, IBM….anyone?
It's a good job for them there are no competitors on the market….
Oh no wait there are loads popping up every day….ouch.
You call and nobody answers, web chat is useless! you cant actually speak to them! Shambles of a company!
Package was late for more than a week then once it said out for delivery, it never came and the reason is wrong address. Was in contact with customer service several times for this and promised it will be delivered the following day but same thing happened, out for delivery again but at the end of the day they will just put on tracking that the address is incorrect. So appalling!!!
In attempts to contact them by phone and virtual assistant, both redirected to the online tracking which was inadequate .
Having used other courier companies such as DPD and Hermes, locally these have given higher customer service and superior quality of deliveries.
After being informed by the Drinks company who had their delivery time/date from Fedex , three times the delivery information was incorrect, and I have informed the Drinks Company who appear to have still not received the correct information when the delivery will be made.
What \now are Fedex allowed to trade with so much incorrect information to my supplier.Their customer service is just so bad…advice…Don't ever use this company.
Anyway the parcels were collected as advertised. Followed tracking through to destination country where the status changed to 'clearance instructions from importer required'. Two days later I received a phone call from a female Fedex person with such a strong Indian accent that I had to ask her to repeat every sentence at least 3 times. A very difficult conversation. Most of the conversation concerned "an iPhone three in your parcel which wasn't declared". Somebody also called the potential recipient of the parcel to ask about "the iPhone three". In fact there wasn't an iPhone in the parcel. I suspect that someone was hoping to pocket import duty on the non existent phone.
Both parcels contained only clothes sent as xmas presents.I was asked to email another list of contents and to "update the commercial invoice". There was no such document, only the receipt for payment. The status remained unchanged. I then tried the Fedex Contact Us chat window on their website and got an immediate and obviously automated response saying they would respond as quickly as possible. I heard nothing more for two days The recipient then received a call saying there was no iPhone after all and the parcel was delivered. I also tracked the second parcel which had the same status at the destination country airport ie in East Asia, followed the next day by by – location France.(obviously nonsense) The day after that the second parcel was delivered in East Asia.
contacted our customer NO parcel delivered.
We have a situation, what if the parcel was untraceable where did we stand. Driver docs said delivered Customer said NO delivery. Another lost/stolen package ??
COVID SIGNATURES ARE AN EXCUSE.
I hope you are well.
We are a UK based company that shipping domestic/international parcels with UPS at the moment.
We were thinking about switching our international shipping provider as we are not very happy with UPS prices.
Yesterday I've requested you through your website to contact me for your service and price details.
One of your colleagues called me today from the number 078……………. at 09:24am
The time slot that I choose was afternoon, but because I am available at the time of call, I wanted to speak anyway.
I gave some information about our business, and he asked me to send him our UPS rate table.
Suddenly the line has broken and I called back him.
2 calls took total of 5 minutes.
I didn't wanted to share that kind of information, but he kept asking rudely.
He mentioned that this is waste of time if I don't send the UPS rate table.
And than he said FEDEX UK is so busy, this is waste of time, and conversation is over and he suddenly ended the call.
I just wanted to work with your company because sometimes we buy Fedex labels for spesific destinations through Parcel2go.com. We mostly happy with the service you've provided.
But unfortunately this was such an annoying terrible conversation.
That was a shame for your company.
You may want to speak and take action about that person.
He wasted my 1 hour right now. He seriously bothered me.
No one deserves something like that!
I asked his name through Whatsapp but he hasn't replied.
Meanwhile we still interested about your services.
I appreciate if someone else call us and give us information about shipping rates.
Thank you in advance for your help.
Through all my research, gifts are not supposed to be charged any duty as long as they are below GBP 135. All my gifts so far received are always below GBP 75.
Whenever my family sent me gifts from other services who never used FedEx, I never ever got charged with any import duty.
I sincerely think that FedEx should make sure that they are shipping goods under the right channel.
I feel naive and at the same time stupid that I paid tax for no reason. Thanks to FedEx polite threatening letters.
My problem is that Fedex are sending threatening demands for the same payment (I have sent them some proof it was already paid) and it is absolutely impossible to communicate with anyone there to resolve the issue. Their phone lines are permanently engaged and their email system just sends automatic replies.
It seems to me that an organization which collects tax which you have to pay should come up to Government standards of ease and speed of communication.
I guess Fedex are cost-cutting at the expense of the user/customer. I have had no issues like this with DHL or Parcelforce. Fedex stated that they allow payment by cheque but I will not use this again, nor Fedex itself if I can help it.
They sent me an email claiming they tried to deliver but they couldn't "find us or the business is closed".
This is my home and we are here all day. There is no way to directly contact them or get a refund. I payed double just to get this item within 1 day because it is urgent.
They did not leave ANY card and never came to my address. (I am sure they have the correct address and I rechecked that my post code in google maps shows exactly my house).
The number for Ireland is 1800 which cannot be contacted using a mobile so I called the UK Customer Service Number.
The first one I spoke to was good enough even though I had to wait exactly 10 minutes before she answered the call. She then said call back again and pick IT from the options as she cannot transfer me to the IT at the moment. I then called IT and had to wait another 10 minutes before getting answered. He confirmed I don鈥檛 have an existing account so there must be a problem with the website so he鈥檒l transfer me to the Billing Team to have my account created. I waited on the line and a lady answered the phone telling me she鈥檒l transfer me to Billing team. At first, the music was on and the phone rang and then total silence, I couldn鈥檛 hear anything. This totalled 23 minutes, what a waste of time. So I called back again and I was waiting on the line for 8 minutes with the music on and then again, phone rang and then complete silence I couldn鈥檛 hear anything so I had to drop. That鈥檚 a total of 40+ minutes on the line to get a very simple issue resolved and you haven鈥檛 even started yet! This is ridiculous! What a waste of time!
So via email, and the link to fedex feedback, I raised this. Minutes later, somebody from Fedex feedback team called my mobile to discuss. After giving him full account of the above, he said wait a moment. Then the line was cut. I鈥檒l give him the benefit of the doubt that he didn鈥檛 deliberately cut the line but he didn鈥檛 call me back. After wasting almost 1 hour with them on the phone, here I am with a very simple issue still not resolved.
According to the customer reviews, Fedex should be avoided in any dealings and transactions.
Can I trust Fedex?
Probably no. Despite the fact that the review was published here, Fedex has not responded. Lack of responsibility is a fundamental determinant of trustworthiness.
Our user(s) provided the above review and comments against Fedex, and they have been published as-is. We do not edit, change, or remove user-generated content. There is no amount of money that a company can pay to have their reviews or complaints manipulated, and we will not erase the Fedex reviews at any cost.