Website & Phone: ⚑
South Shady Grove Road 942
always late with invoices. I got mail that I need to pay something that is 1 month old.
I swap to DHL they are more expensive but more professional. 1 day answer on mail
My package arrived to Dublin port on 28.th of October 2020 and since that no delivery.
I paid for door to door delivery service pluss insurance in advance and I'm still waiting.
Tracking number: 398124470943
This company should be forced to close.
However a couple of weeks later, I got a letter, sorry, a demand for money, as they had paid import fees on my behalf.
And thoughtfully included the whole paperwork, on which it actually showed the value of the goods was below the threshold liable for any fees. Way to go guys, you can't even get that straight. If you're going to try to make up fake charges, make it look sort of credible.
So I ring them up to point this out, and get stonewalled. The oh so helpful operator clearly had a terrible speech impediment, he could only say the words "I am sorry sir, you will have to pay the amount shown." (How he gets by in life, I don't know, but I hope it works out for him) over and over. Nothing else. No "Hmm, that does seem weird" or "And the goods were only worth that amount?" Nope, just "I am sorry sir, you will have to pay the amount shown."
Ask for supervisor, call mysteriously ends.
Less than a week later, I get another letter, this time from a debt agency, looking for the money ina not very polite manner. (Mr Speech Impediment must have emailed them after he cut me off), so I had to pay.
FedEx are nothing but a shower of scam artists, and they've pulled this trick on quite a few people.
Wonder how many millions they've collected using these fraudulent methods?
It kills me to let them away with it out of principal but I honestly dont know if I have the energy to fight with them anymore.
Throughout those 6 weeks they continuously ignored pretty much every email I sent (except the one where I threatened to log a complaint with COMREG and the Consumer Protection Commission – of course they replied pretty quick to that one).
How the people who work monitoring their invoice query mailbox still have a job is beyond me because if I ignored customer emails like these people do in my own job i'd be sacked.
I would not recommend this company to anyone.
They are one of the worst companies I have ever dealt with.
– unhelpful service
– defensive service
– slow to respond service
– customer care service – minimum waiting time is 20mins on hold or passed around and then they hang up on you
Use DHL, they care about their customers and will do anything to rectify a problem, the main one is usually they answer the phone
Surprisingly FedEx answered me 24 days later, on the same day I used Trustpilot to express my discontentment with FedEx. So I will use this channel once more to have (hopefully) a faster answer.
FedEx sent me an Excel document for me to try find my answers. I noticed the freight cost is being included, however, my purchase had FREE delivery.
1. Why did FedEx include the freight cost?
2. Why didn't FedEx inform me this was the reason why the value was different?
3. Why couldn't I see the freight cost in the invoice??
4. How does FedEx calculate the freight cost? I couldn't find any common multiplier.
Yesterday (05/08) I got a letter from FedEx dating from 25/07 informing I had 10 calendar days to pay the amount due. I'm sorry, but is FedEx so terrible at delivering a letter?? Why did I get this letter one day after expiring the due date?
Why didn't FedEx send me an e-mail/call? FedEx had ALL my details and never tried to reach out. I'm sorry but the excel document did NOT clarify everything.
I've been trying to clarify this for over a month, in every single possible way!
I can NOT accept receiving this letter yesterday dating from 11 days ago!
Why should I pay for the FedEx admin fee? This is being terribly managed, FedEx should have informed about this admin fee in the first and only time they called me to ask for the purchase order.
Please clarify ASAP!
Terrible experience. I purchased in a website in US and after the delivery I received an invoice to pay customs charges. No problem with it, IF they were charging the correct amount. FEDEX did all the calculations in dollars and I got the invoice in euro, no exchange rate was ever applied. Also, all the values had an increase before applying the percentages, out of nowhere. It seems they were trying to take advantage of the situation, I found out and now they don't even care to explain and fix it. I've been trying to contact them for over a month and they are ignoring my emails attempts or just saying "forwarded to the team responsible". I've tried to call as well, no response or "I can't help you, another team deals with it". FEDEX Invoice team, I want to clear my debt with you, but I want to pay the correct value. Is that too much to ask? Should I give you some maths lessons or perhaps explain how you should deal with a customer?!
Obviously with the current situation, I'm home all the time and my doorbell works perfectly. Also I didn't even get a delivery note, which means that the driver never even came to my door.
I'm perfectly aware that the current lockdown situation can cause delays but this problem of fedex drivers marking fake delivery attempts in the tracking tool is not new.
If you need a reliable delivery company, I would strongly advise you NOT to choose fedex.
A delivery that was supposed to be delivered to us was in fact dumped in a complete stranger鈥檚 shed over 10km away. He found them a week later and, thankfully, took the time to contact us. This was a very valuable delivery and no attempt was made to make sure that it was delivered to the correct recipient. If it wasn鈥檛 for the kindness and honesty of the person whose house the delivery was dumped at, it would have been lost. He spent less than two minutes on the internet to discover where the parcels were meant to be.
Please note that Cloghbrack and Carrowbaun are both village names, not house names, so the only relation between the two addresses is the fact that they are roughly seven kilometres away from the town of Clonbur (though on opposite sides).
Even by Fedex standards this is completely unacceptable. We paid over 鈧?0.00 to have our parcels delivered from Holland and the only reason that we actually received them was due to the kindness of a stranger and the fact that I spent nearly an hour of my time collecting them.
We have several deliveries a day by various couriers, and Fedex's service in our locality is by far and away the worst. Today we have been informed that a delivery that should have been delivered last week, will now be delivered in the New Year.
We have heard every excuse from them however the best one was when they claimed our Eircode here is Carlow was the issue and this was why 2 of the 3 boxes shipped ended up in Croatia and the third box in Russia.
Fedex are totally inept and do not know the truth it would seem let alone be able to provide the truth to their customers.
My advice for anyone considering to use Fedex would be to pay a little extra a use a more reliable company.
We have notified our German Distributor that we will not longer accept shipments from Fedex and no future orders will be placed if they insist on sending our orders with Fedex.
I wrote to complain and asked to be delivered next Friday, which was the first day I could be at home again. It was confirmed and one of the same, spent the whole day waiting.
Sent them a strong message asking to be escalated. I received later an email with apologies and that it would be looked at.
Next day (Suturday), without notice, a TNT truck appeared with my package. Good to receive it but I could have been away at that time.
I had better opinion for Fedex but my latest experiences are changing that rapidly.
According to the customer reviews, Fedex should be avoided in any dealings and transactions.
Can I trust Fedex?
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