Website & Phone:
I think this mob, may have done a runner.
The following morning after ordering I phoned to confirm my order and the delivery date and I was assured that everything was in order. Later that day I phoned again to see whether I could get a more accurate time of delivery, I was again assured that it would be the following day.
I received an email with my delivery tracking information and told I would receive a phone call 30 mins prior to delivery.
Just for peace of mind I phoned again to confirm however during this conversation I was then told that the panels were out of stock and that it would take a few weeks.
I am still waiting for my money to be returned as it will take 5 days to clear in my bank.
Do not trust their website, do not trust them on the phone, go elsewhere. They will take your money whether the items are in stock or not and you will be left out of pocket.
As I paid the screen said to watch out for an email which would come with delivery info and the ability to track my order. No info on the delivery times though.
The next day… mid morning, i rang fence supermarket and chose the delivery option as I wanted to know the likely time and hadn't had the tracking email. they said they had no record of the delivery date and had tried calling me (no missed calls on my phone) to arrange the date. Not the time, but to arrange the date. I explained they were due to be delivered today and they said no, that was not possible as they don't do next day delivery and my order was too late.
I explained I only had today and tomorrow to fit them so they agreed the following day delivery and she agreed to put us down for first delivery and informed me delivery is 7-7 and they'll ring half an hour before. I got up and was ready with my phone from 6.30am. In the end I rang them to find out where they were and was told my drop was in the afternoon. Got them finally in the afternoon so had no time to fit them and had to leave them loose in our garden for days before we had time.
Numerous emails were initially ignored until I found the supplier and emailed them – they have responded and I will update this review once the matter is finalised.
So…. good value, but very poor customer service and my recommendation is that if you do buy from them – don't rely on the delivery date, call them and check before you waste time waiting in for them! And don't buy from them just because of the dates – even with email confirmations, your date probably isn't even set!
According to the customer reviews, Fence Supermarket should be avoided in any dealings and transactions.
Can I trust Fence Supermarket?
Probably no. Despite the fact that the review was published here, Fence Supermarket has not responded. Lack of responsibility is a fundamental determinant of trustworthiness.
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