Fender

Read 39 Reviews of Fender to check if it is legit.

Website & Phone: 17600 North Perimeter Drive Scottsdale 85255 United States
1-844-202-0924
 http://fender.com

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Anna
4 months ago

I love Fender guitars and amps besides Gibson and PRS there is no competition. Stratocasters and Teles are just amazing instruments and The Hot Rod Deluxe is just a scorching amplifier.

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Corinne
6 months ago

Ordered an american made Telecaster this year from Fender Musical Instruments Corp. It took almost 2 weeks for it to show up. The box was beat to hell and labels on the box showed it came from some independent music store. I refused the shipment and disputed the charge on my credit card. Not the Fender company I grew up with. Their quality has gone down the tubes along with their customer service. Also, earlier in the year purchased a Player series Telecaster from Sweetwater, It showed up unplayable the neck was crooked, the nut was very poorly cut, #1 E string at the 18th fret had no fingerboard underneath it, and the fingerboard was so rough it made loud scratching noises when you would bend strings. Stay away from Fender.

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Vernon
8 months ago

I am a beginner purchased a new " Squier Affinity Series Stratocaster HSS Electric Guitar", 10 months back. Initially for 8 months I learned open chords and later When learning barre chords I noticed that fretboard(Fret sprout)are little out and sharp which is making my finger having scratches and blood is coming out. Because of this, there was an interruption in my bare chords learning. I asked "Fender's" to help on claiming manufacturer warranty and get a replacement. After repeated follow up's(Email and phone call) Fender asked me to get the instrument inspected by certified technician. After 4-5 phone calls and text Tech1 gave me appointment, On Visit to Tech1's workshop Tech1 asked for receipt(He hasn鈥檛 communicated to get receipt before..)and said without receipt he will not even inspect. I went back to the retailer got the duplicate receipt and again went back to the Tech1, he inspected it and said he will get in touch with Fenders. According to him this is a manufacturing defect. After that there was no response back from Tech1 then I started follow-up with Fender and asked Fender to get in touch with Tech1 and get the Inspection report/feedback and help to get this issue resolved. Fender said they can't do anything until Tech1 contact them, by that time there was no claim registered by Tech1 with Fenders. Later after some time on my repeated follow up with Tech1, he said that Fender will not cover this under warranty , if this could have occurred in first 6 months of purchase it would have been covered. On my ask for claim number/reference number Tech1 didn't provided anything and further offered me to correct this issue in $130.Then Contacted Fender again and told them the tech1's response. Then again as per Fender's advice went to Tech2 for inspection. Tech2 told that "Fender" will not accept this issue as a warranty claim. I asked him to file the claim at least but he said calling "Fenders" will eat up his time and before filing the claim he has to call and discuss with "Fenders'". However he offered to fix this issue for $120.On Contacting Fender's again for this issue, they said Fret sprout is covered up to 6 months or 2 season changes.
So with this incident you can understand the worst service they have and they do not acknowledge their own manufacture warranty. They have loopholes and excuses ready to void the warranty claim.
The point is they are refusing to register/log a claim as if this claim is documented, then as per the warranty they have to fix this. If they fix it then it will be a bad mark on their quality control which they do not want. They have no documented policy to reject this claim officially. I did not expected this attitude from the brand like "Fenders's". My guitar is not very expensive but in future definitely I will not give any business to "Fenders". With this incident everyone can understand how their warranty works.

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Trisha
8 months ago

First of all, I love the sound of a good Fender instrument, I'm not a brand hater. The problem is that finding a good one is becoming harder and harder!
The stock Noiseless pickups on my Deluxe Jazz Bass are noisy. Really noisy. They hum no matter what EQ you dial (I'm not talking about 60hz hum, it's a sizzle, louder than the bass output itself). On top of that, they produce a horrible, horrible loud POP! when I touch the magnets.
Sent it to Fender for a warranty repair 3 weeks ago and came back today. Noise included. Not only they failed to fix it but now the volume pot turns the other way round as well.
Also, the way they put back the strings made me cringe. I can't upload a photo, but it was a terrible job. The strings look like they're trying to choke the tuners. I know a 16 year old girl that changes strings better than this Fender repair technicians.

Currently on the process of claiming a refund so I can buy a bass from another brand. I saved money for a year and made the mistake of spending it on a Fender. Don't make the same mistake as me.

Also, I noticed that the price of my bass (MIM Deluxe Jazz Bass w/pau ferro fretboard) is now nearly 100 pounds more than when I bough it! I hope you're using that extra profit to train your staff, Fender!

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Caitlin
8 months ago

Excellent customer service from Fender, ordered a replacement neck which went a bit stagnant in delivery, however the customer service I received from Tris Jeffries is unparalleled to any of which I鈥檝e received before. He was incredibly friendly and really stayed on top of my order, keeping contact ensuring it鈥檚 delivery. Incredibly grateful. Thanks tris!

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Keri
9 months ago

Being a British user of Fender, thought I would give them a little push.in the right direction…
Still can't quite work-out the reason why there is so much cost difference between the American Fender's and Mexican's? but who care's. (:
Warning:Please do not switch all of your manufacturing away from the USA, otherwise I'm not buying any more Fenders, and will buy a Rick instead.

Cheers

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Shaina
9 months ago

Good Amp but plays up sometimes

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Pierre
9 months ago

Got Squier Jazz Bass and Small Fender acoustic.

Can't say anything bad. Acoustic guitar had really good case included. Sounds really good, especially for its price.

On Jazz I have played more than 5 years 8-12 times a month ( rehearsal are not included). I have changed bridge and tuning keys to Schaller, put DiMarzio Ultra Jazz pickups and overall sound is pretty good!

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Jeffery
11 months ago

I bought a brand new Fender guitar for my boyfriend from a local store. From day one it never played right. The store said it was a factory issue and sent us to Fender to handle it. Fender won鈥檛 take care of the issue, they鈥檙e saying it was stored wrong even though it was on a guitar hanger the whole time- and they won鈥檛 refund or return or even fix the issue. My boyfriend never even got to play it. I鈥檓 very disappointed in this company and how they treat their customers. Definitely not buying from Fender again.

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Miguel
11 months ago

"Keep on rockin' in a free world"- Neil Young

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Jennie
1 year ago

I've played Fender/Squier for decades, and I currently own several of their American, Japanese, and Indonesian guitars and basses. They're all great instruments.

I've never had to deal with their customer service until a couple of weeks ago, and they friendly and responsive.

I bought a gig bag that was getting across the board great reviews. After a month or so, however, the handle on mine split wide open. I sent a pic and a copy of my receipt, and they sent me a new one right away. Totally painless.

In a side note, my wife recently bought a 2014 VW Golf. My son and I were driving around listening to some music, and I mentioned how good I thought it sounded. He said, "They're Fender speakers, you know." I didn't.

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Derek
1 year ago

Im in love with my christmas fender stratocaster.

I will be playing and strumming all new year .

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Clint
1 year ago

So To Start… my sister has a 2014 VW Passat TDI at 41,000 mi. with special edition fender sound system from the factory line. It's really funny actually because the car's system starts with flashing the Fender name before the official VW system settings load up. And there is wood paneling throughout the car that is all embossed in multiple places with the Fender name. We thought what we bought was quality, but after less than a year, and at 44,000 mi. the sound system completely stopped working. No sound… at all. The functioning of the system works… but no sound will ever come out.

I wait a month or so to try to understand diagnostically what is occurring here, making sure that the sound output is truly the issue ( it is) and I called fender customer service. I was allowed to make my case for a minute before I was told to be "stopped right there" for "Fender assumes no responsibility for any of their products installed in VWs". Thought the car works fine ( it should for it has barley any mileage on it! ) the only issue is almost too clear to be the product they manufactured and sold to VW… their speakers. How does the maker of this product ( not quality test the product, clearly for any engineering flaws ) and assume no responsibility for their mistakes.

I am now left with a $1000 bill to fix the misalignment resulting in no sound output in their speakers that they manufactured.

The lesson here is I will never, EVER buy a Fender product, for this being my first experience ever and I will NEVER again. I will also never work with a company who believes Fender to be worth partnership. There is no quality in their work and no responsibility for apprehension.

~what I really just don't understand, is how does a new system not work. If the car was at around 80k+ mileage than sure, I would not feel so shammed. But as for quality items, they should have a longer lifespan. I know low quality vehicles with generic speakers that run for 10+ years with no sound issues… I would've been better off It seems. ~

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Krystle
1 year ago

Fender is a great company.

I love the products, especially the Guitars.

Customers from all over the World, are like me, and each product is just simply the best.

Thank you Fender for providing useful tools for my music. I recommend everyone who is studying music, or has a keen detailed song, love this brand. And also the Amps, and picks, thank you Fender.

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Wendell
1 year ago

Bought a fender acoustonic about 6 months ago and is plagued with electronic issues ,it has been in the shop at a certified fender repair and have been getting a run around for almost 3 months and hasn't been fixed .very upset about this customer service

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Tasia
1 year ago

Fender's musical instruments qualities is no doubt one of the better ones out there when considering their prices. Do be aware of course customer service will vary drastically from shop to shop.

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Doris
1 year ago

Fender stands the test of time, and makes some of the best Guitars and Amplifiers on the planet.

I have worked at vintage music shops and seen Fenders from the early days. The Fender Strat I own and gig with is a workhorse.

Leo's legacy lives on.

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Rudy
1 year ago

Three experiences:

1. My first electric was a left-handed Standard Strat. The pickups were knockoffs with unpotted coils and ceramic bar magnets under cheap steel slugs. The wiring also bypassed both tone switches.

2. I asked for a price quote on a no frills, Squier-equivelant left-handed Fender VI (right-handed price if full built: $349.99), without pickups installed. The quote I got was $8,000.00 with a 2 1/2 year build time for something they can make on an assembly line and adjust for orientation by flipping a few switches.

3. I waited 20 years for an affordable left-handed Jazzmaster. I pre-ordered In February for a March release. I never received it and was told that it was backordered until June and advised to buy the inferior professional model for 4 times as much. I chose to wait. The end of June came and I was told by my vendor that it was backordered until the end of July. I checked other vendors and they were backordered until the end of August. I called Fender four times. The first time, a clueless associate said he had no information and that they didn't keep track of their stock. The next two times I was nicely told that they would research the issue since they were in stock online, but I never received a call back. I called a fourth time and was rudely told that they had none in stock, that they had no control over anything, that they may get some in October. No apology, no compensation. I complained to the vendor who then emailed his rep who (likely) lied to him and told him they would ship one out (that they allegedly didn't have) in the beginning of July. I don't expect to get it.

Considering my experiences and there mind-boggling business decisions and lack of lefty options, I feel like they could use a change in management and maybe staffing. I'm dissuading people I know from doing business with them; not that it matters since almost every retailer in the area fired them years ago.

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Kaitlyn
1 year ago

A classic brand, my ever first guitar was a fender and i still own it. Their amps are also top quality. Wish it was a bit cheaper, but hey i rather pay for quality.

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Aimee
1 year ago

Really love their learning app, very helpful and easy to use, i can;t believe i'm finally learning!!

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Shirley
1 year ago

Bought a new P-bass special Mexican , played great at first, neck wouldn't hold up, took it to a fender dealer for repairs, needed a new neck, going on 4 months now, rude, obnoxious customer service when I try to find out what's happening, Absolutely done with them after this, very disappointing a prestigious company like fender has sunk so low, pitiful.

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Chelsie
2 years ago

I got my great stratocaster, it's the dream like you imagined. Great experience 🙂

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Kimberly
2 years ago

Fender Newport Bluetooth Speaker failed;

Contacted the company via their phone number after the Newport failed (all lights flashing, indicating overheating battery). Brad informed me that there really isn't a fix for this, and without hesitation set up a replacement to be sent to me. It was the easiest transaction I've ever had with any company in my life, especially considering how awesome their other products usually are. By far, I recommend this company, AND their customer service.

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Penny
2 years ago

I recently bought a Fender American Standard Stratocaster new. The first one I got had a huge paint job fault, so I got a new one. Makes me wonder about the quality control they have.
The second one I got, which I kept, is great, but the plug jack is faulty, sometimes there is no contact. I have to wobble the cable a bit to get it to work.
Great guitars, but they should really rewamp their quality assurance systems…

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Tracie
2 years ago

Thes people are the rudest people I have ever seen in my life. Jason and Ed had both hung up on me cancelled my order when they asked for my information before they said they was with fender which made me think I was giving my information to a random person who was trying to steal my information I asked to talked to the supervisor and they refused to let me talk to the supervisor I strongly advise talking your money somewhere else it is not worth it

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According to the customer reviews, Fender should be avoided in any dealings and transactions.

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