Website & Phone:
I assumed (wrongly as it turned out) that 鈥楴ext Day鈥?meant, er, the next day. Apparently, this IS the case if you order before 2.00pm, but not at 2.30 as I did.
This little gem of Essential information is not on the Ordering page, or visible when you carefully select 鈥淣ext Day Delivery鈥? it鈥檚 hidden away on their Returns & Delivery page elsewhere on the website.
So beware not to be caught out as I was.
Incidentally, sending a very polite email, and having purchased two electric recliners (at 拢600 each) the month before, had no affect on their deliberations. They flatly refuse to refund my 拢8! Although they did say they would speak to their web designer to make the issue clearer in future (which I thought just strengthened my point, but anyway…).
In the meanwhile I have sent the ramps back.
It鈥檚 a matter of principle. As there was no mention of the 鈥?pm rule鈥?during Checkout I feel I must take a stand against being done-over by the big guy.
They have lost a returning customer, all for the sake of 拢8. Imagine their response if there was a larger sum of money at stake? I would fair no better.
So, I intend to shop elsewhere for my mobility needs!
My experience with Fenetic, its products and its delivery/installation service provider was dreadful.
Having explained, extremely clearly, what I was looking for (including good lumbar support) to two of the sales personnel at Fenetic I was anticipating receiving a brilliant product. The reality was an epic fail.
The chair (made in China) was extremely uncomfortable, had zero lumbar support when in recline mode, the buttons on the remote control unit didn't correlate to the correct functions, the powered tilting headrest was hinged far too low (below the level of my shoulder blades, and I'm only 5'9") which caused more pain that it relieved, the lounge carpet was marked by the boots of the installation 'team' (Panther – in reality two blokes with a van), the packaging was stuffed between my car and the front of our house (rather than being removed as agreed), and despite specific assurances the collection 'team' (also Panther; two blokes with a van) arrived without any packaging materials (quote : "man got no tape").
The only aspect of the service which met my expectations were the prompt refund to my credit card.
Avoid this bunch of amateurs. They have almost zero product knowledge and the delivery/installation/collection service is a joke.
I am a carer for my elderly mother who has very severe dementia and needed a wheelchair to help me with getting to and from hospital and doctor appointments, as she is very frail.
The first wheelchair was delivered with a broken arm rest and a buckled wheel.
The packaging is insufficient to prevent damage if the wheelchair falls over during delivery transport. It is delivered folded up in a narrow cardboard box with no internal packaging or protection. Added to this is that the arms are made of quite brittle plastic so are going to be easily damaged. The hand rail on the large wheel also takes the weight of the wheelchair when it falls over and I suspect that this buckled the wheel.
The wheelchair is not lightweight being made of steel with steel spoked wheels. The plastic parts are very brittle and the wheel centre caps fall out as they are too small.
Feneticwellbeing agreed to send a replacement and exchange the damaged wheelchair on a day decided by them and agreed with me. I had another day off work to receive the replacement, I waited in all day but no one came. No tracking details were sent by the Feneticwellbeing (there was with the first delivery) and when reported to Feneticwellbeing they declared that the courier had 鈥渓ost it at the couriers depot鈥? I suspect it was never despatched.
Feneticwellbeing agreed to send another wheelchair on another agreed day, so I had another day of work to receive it. This time tracking details were received (as with the original delivery) and the courier delivered. On opening the box, this wheelchair also had a shattered plastic arm rest on exactly the same side in exactly the same way as the original. There was no evidence of the box being opened at the supplier before it was sent so I assume the damage could have occurred at any point since manufacture in whatever country it was manufactured.
Again I reported the damage to Feneticwellbeing. My employer would not allow me any more time off work to receive and exchange another wheelchair so I suggested that Feneticwellbeing should send me a replacement arm rest through the post and I would do the repairs myself. They agreed and said they would send a the spare arm rest. Seven days went by and no arm rest was received, no tracking details were supplied. Yet again I contacted Feneticwellbeing, they suggested it must have got lost in the post but yet again I suspect it was never despatched.
So I now find myself with a fully paid for broken wheelchair, wasted two days off work, and not permitted any more time off by my employer to attempt another exchange.
Amazon customer services that I had great faith in were no help at all, in actual fact I couldn鈥檛 work out if the emails from them were from an actual person or were automated. Certainly Amazons 鈥淎 to Z guarantee鈥?was completely worthless.
According to the customer reviews, Feneticwellbeing should be avoided in any dealings and transactions.
Can I trust Feneticwellbeing?
Probably no. Despite the fact that the review was published here, Feneticwellbeing has not responded. Lack of responsibility is a fundamental determinant of trustworthiness.
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