Fenix Funerals

Read 19 Reviews of Fenix Funerals to check if it is legit.

Website & Phone: 13 Kensington Square London W8 5HD Sweden
0808-1649040
 http://fenixfuneral.co.uk/funeral-directors/london/

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Lance
5 months ago

Caira and Alice were excellent exceptional with us every step of the way compassionate and caring a true asset to your company.
Also Alan who was Head of funeral possession was superb kind caring and totally professional lovely gentlemen many thanks.

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Jeremiah
6 months ago

I'm so glad I trusted fenix funerals with the organisation of my fathers funeral. I've never used a funeral directors before so was reluctant at first as funerals can be expensive. But boy am I glad I chose fenix funerals they are so empathic and understanding, are in constant communication with updates ect. Alice who I spoke with was absolutely amazing. Everything went well and on track every step of the way. Even the delivery of my fathers ashes was well managed i can't fault fenix funerals and will highly recommend them to anyone who unfortunately needs to use a funeral directors. Thank you again fenix funerals your truly an amazing company.

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Stuart
7 months ago

The service I received from Fenix Funerals was first class. They were efficient and very compassionate. Everything was organised from collecting my mother's clothes in which she was dressed to providing a celebrant who delivered a beautiful eulogy.
I would thoroughly recommend Fenix Funerals.

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Mallory
7 months ago

Cairi was kind and compassionate but also very efficient. Everything explained in detail, no hidden costs and I was kept informed at all times as to how arrangements were progressing.
Thank you
Krystyna

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Martha
7 months ago

The loss of my mother has been incredibly difficult and arranging her funeral has been a long process getting everything to the way my family and I would like, especially during this covid pandemic. However, this has been made easier with Fenix, who I believe went above and beyond with their help.

In particular my main contact was Alice. Before I had chosen to go with Fenix she was more than helpful and patient with me as I gathered all the needed info about funerals and the process. There is a lot that goes into not only the funeral but sorting the person's affairs in general, which is all overwhelming. And while with other directors it'd felt very impersonal and more like "we will only help more if you go with us", Alice was very responsive and helpful before I had decided for sure that Fenix was the right choice. It was something that I very much needed especially in the early stages because I wanted to do right by mum, but didn't want to choose a company I thought was just more interested in the money. Although I did feel some directors were like that, I did not feel that way with Fenix.

Alice and her team have been very understanding of the situation, the difficulties in the decision making and just the time it's all taken.

Funerals are expensive and another reason we went with Fenix is because compared to others it is much more affordable. The site shows the basics that the company would usually provide for the funeral so you know what it'd cover and how much it'd cost (below 拢3000, which is definitely one of the more afforable ones). As well as that, but they let you customise what you'd like them to provide too. If you want certain services to be taken off, or sorted yourself, you can remove it and the price will also drop. Some directors offer an all-round service where even if you remove some parts it will not drop the price. This was very much needed because at one point the funeral was going to cost a small fortune due to the cemetery fees.

Towards the end Alice went on leave but made sure that her colleague, Emma, was more than suited to take over contact and knew what was going on. Most of the companies they work with are also top-notch. The florists provided beautiful flowers, our celebrant Maria made sure the ceremony went smooth and was lovely, and the limo driver was also kind and sympathetic.

I don't have much crit to give to Fenix based on my experience with them the past few months. I think the only thing was that you have to pay the full amount of the cost 5 days before the funeral. This is a problem if you don't have the money, so an instalment plan or something similar would be helpful to be able to pay in small amounts over time. Other than that I can't think of anything else. We weren't happy with the funeral stationery company they suggested, but that wasn't down to anything on Fenix's part. We just felt unhappy with the designs and thought it'd be better to design and print ourselves as we were fast approaching the funeral date. I only mention this to cover everything that could be negative.

Overall, I believe Fenix to be a great choice for anyone struggling with losing a loved one and planning their funeral. They were very helpful every step of the way.

Thanks Alice, Emma and everyone else who helped at Fenix.

Kyal

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Christen
8 months ago

Excellent service, the whole team worked really hard and showed great professionalism and compassion. The prices were also very affordable. Very pleased with the service and would definitely recommend.

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Britni
8 months ago

Going through a bereavement is a very hard time and it was made even worse during the covid crisis. From the moment I called I was passed over to Cairi and she was my rock through the whole thing. She went above and beyond to get details for me and explain things for me. I felt reassured that my mom was on good hands and was always updated.

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Quincy
8 months ago

I can only say thank goodness I trusted my instinct and changed my mind about which funeral directors to choose.

I was already signed up to another and it just didn't feel right , cold , unorganised and not sympathetic.

Apprehensively I thought ok lets give Fenix Funeral a go, and well its the best choice I could have made.

From the moment Alice answered my call, I felt at ease , she was very sympathetic and knew what needed to be done. Alice was able to guide me through the process , answer any questions I may have had , but also recommended what would normally be done , but never pushed for commitment or an add on.

With the pandemic flowers that we wanted may not have been available , but Alice made this happen and what beautiful flowers they were.

Each step of the way , things that were supposed to happen , did as and when they were said, and on the day of the funeral it was effortless. We were guided by the Funeral Director , given as much time as we needed and it was all done with such dignity.

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I cannot recommenced Fenix Funeral and in particular Alice enough for all they have done and how they have taken care of our late dad.

Thanking you once again.

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Katharine
8 months ago

From the moment I called for a quotation to the day of burial Fenix Funerals took care of every single detail. Even with the current pandemic crisis affecting flower shortages, Fenix went out of their way to outsource the floral tributes. The hearses were brand new, the funeral Directors were on time and stayed longer than previously arranged. Special thanks to Alice at the office and Alan on the day. The Cherry on the cake was when they called to check up on the family after the funeral. If what your looking for is funeral director that will ensure the whole process runs smoothly and help your family think through the implications of their choices, Fenix Funerals will do just that and more.

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Kurtis
8 months ago

Would recommend, very helpful advisers. Helped us organize my friend's
funeral over the phone and email because of the Pandemic lock-down.
They promptly replied and sorted the numerous queries we've had.

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Dylan
8 months ago

I cant Express how glade I chose you the staff was so helpful and helped me all the way with having to do everything online which was hard for me but with their help it I was not stressed over all these changes.
The funeral was beautiful much better than I thought it was going to be I cant recomend then enough thank you to all the staff that helped me
D Ruck

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Rochelle
8 months ago

We used Fenix Funeral Services during one of the worse times imaginable (Coranvirus lock-down). They understood our needs & helped with the arrangements superbly.

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Kathleen
8 months ago

Sanjeevi at felix funerals was very helpful. She always kept me informed and always answerd and replyed my emails as quickly as she received them. She made me feel at ease wen I was unsure what to do..

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Loren
8 months ago

Alice from Fenix was very helpful and the service was very good. Would recommend them. Very satisfied.

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Dillon
8 months ago

When my mum passed away I was a bit apprehensive contacting funeral homes to make the arrangements, as the one we had used, had closed down years ago, the first on my list was Fenix and I spoke to Alice, at that precise moment I knew that this was the place which I could trust, I never rang another Funeral director, many friends and family had recommended a funeral director they had used, there always tended to be a but … to pricey, seemed rushed, had to wait ages for someone to come back to me and it always seemed once they had booked it.

From the very first instance I contacted Fenix and spoke to Alice till the end I have been treated with respect and dignity, every thing communicated in timely fashion, including any updates that I had asked for, many thanks to Alice in particular but also to Fenix who have caring people to ensure our loved ones who pass are treated with respect and dignity.

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Bethany
8 months ago

Fenix Funeral directors have given me so much support and care for Christina I would really recommend them to anyone that has gone through losing their loved ones like I have they have gone above and beyond to make sure that my beautiful girl got the send of she truly deserved many thanks Sanjeevi and your team of caring and wonderful people xxx

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Orlando
9 months ago

Very professional team and great service.

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Steve
9 months ago

Fenix Funerals provided an impeccable service, I was impressed by the smart formal dresss of the four pallbearers including their coordinator, who was very friendly and efficient. The coffin and wooden cross included were well made and attractive to look at, in pale wood with gold fittings and plaques, the hearse immaculate. In addition, my coordinator Alice was exceptional in her professional and friendly attitude and a pleasure to deal with. I would wholeheartedly recommend Fenix Funerals.

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Jennie
11 months ago

As a family we were very happy with the funeral arrangements made. They were tailored to our needs and the price for the funeral was competitive.
We were kept updated on a regular basis prior to the funeral by our contact Emma.
Emma was very easy to deal with and was willing to advise where necessary.
On the day of the funeral everything went smoothly and to plan. Something which is paramount on such a stressful day for the family.
I would not hesitate in recommending Fenix
Funerals.

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