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That kind of arrogance, from a small company that otherwise gives off the usual rhetoric about how much they care about their customers, and so on, is why they don't deserve your business.
According to the customer reviews, Fenix Lighting USA should be avoided in any dealings and transactions.
Can I trust Fenix Lighting USA?
Probably no. Despite the fact that the review was published here, Fenix Lighting USA has not responded. Lack of responsibility is a fundamental determinant of trustworthiness.
Our user(s) provided the above review and comments against Fenix Lighting USA, and they have been published as-is. We do not edit, change, or remove user-generated content. There is no amount of money that a company can pay to have their reviews or complaints manipulated, and we will not erase the Fenix Lighting USA reviews at any cost.