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If you鈥檝e heard about shoddy practice and underhanded snakes within the estate agency industry , they probably learnt it from Fenn Wright!! We visited a property which was new to the market and were first through the door, made a full asking price offer. We are cash buyers and was asked for proof of funds, which we immediately did. We were then told there were more people going to view and our offer would be put forward. And that we would hear Friday of that week. Needless to say we were ignored on the several calls we gave them on that Friday , and finally heard we had not secured the property on Saturday afternoon, I enquired why we had been unsuccessful, to be told that the buyer was in a stronger position than us ????? Not that they had offered more money ??? I questioned this, as we had sent proof of funds well exceeding the price of the house. Also the listing was not 鈥渙ffers in excess of鈥?so if I鈥檇 realised if it had been a Dutch auction I too would have upped my offer but curiously was not informed of the situation. If my dream house appeared and it was on with Fenn Wright and paid full asking price for it you won鈥檛 get it unless you are in the friends and family club at Fenn Wright. Good luck buyer beware.
Their response was a PayPal notification of a refund.
I did ask for an exchange not a refund and did not have an opportunity to discuss this prior to their issue of a refund.
So the choir was to re-order, without the discount, and pay an extra 拢5.95 for the postage. Given that the item was defective this irked me somewhat so I wrote to their Head Office by email.
My email was just ignored and this is not the service you expect when paying 拢90 for a pair of trousers that are defective.
According to the customer reviews, Fenn Wright Manson should be avoided in any dealings and transactions.
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