Fix Auto

Fix auto here in Red Deer AB would tell you that your warranty is lifetime as long as you own the vehicle but when you're claiming for a WARRANTY of your vehicle they have repaired, they would say a lot of excuses that would make you pay for the services they will do because they would say its not included in the warranty. Imagine they would charge every single penny that they could charge to their customers, I would say that this company is so GREEDY and be careful believing about the warranty that they were telling the PUBLIC… feel so sorry for dealing with this company and got my vehicle repaired in the first place… My insurance paid $7,000 bucks, i got a share of amount paid for the repair and they want me to pay the repair of my bumper because of the poor QUALITY they've done to my vehicle. Huge amount of money paid to them by me and my insurance, done with POOR Quality and the warranty for a simple repair is still not granted? They are a JOKE and not worth a dime… to deal with… got a lot of friends with same experiences and I would write it down in the near future… They are not even worth a single star for the rating…

They lie they miss communicate I would give them zero Stars if it would let me. It's where the dealership told me to go and they lost my paperwork they lied to me they are lied to a progressive Agent. Made me waste gas I am very unhappy with them

I had my car repaired at the Burnaby BC shop. I found them easy to deal with and my car was finished ontime . Victor was the person i dealt with and he was super !!!!

Concern repair Peugeot 2008
The compliments for Mark-Joel and the repair crew to help me 11-11-2019 in and outside finish work time my behind car (5e)door was damage and my 2 dogs cannot out and all my bagages must out the car ,the crew help me to make the car (5e)door can closed again.. My first vacation day started and a taxidriver dont saw me damage my car behind and this Taxi company West Coast Tax refuse me to give insurance and drove away , wow..12-11-2019 back and they repair my cardoor again so that i can close and use it , made during my waiting time Also Joel call for me the taxi company, but also they refuse to give him the insurance information.The backside must total renew and it will be done by the Dutch Peugeot dealer in Naaldwijk the Netherlands these the rules from our Insurance .
The repair is fantastic made real professionals the crew and especial friendly, very good care many car repair car companies can learn a lot from this Fix Auto Penzance.
Joel , Mark and the crew thanks for given all your excellent service
and quality repair, proud on this Auto Fix Penzance and to advise for all the car drivers in Cornwall.
Best Regards, Mary Xmas and a good and healthy year 2020 for all your family.
Louis and Ineke Frequin , Dutch , 's-Gravenzande , The Netherlands.17-12-2019

I had my vehicle body damage repaired by Fix Auto via a non blame insurance claim and they did a great job ,without delay..I would like to especially thank Grant for going above and beyond and his professionalism.

These guys are are a bunch of hacks. Don鈥檛 know what they are doing and should be shut down for safety issues. I would not let them fix my wheel barrow

This garage had my vehicle for 9 weeks after an accident Allianz insurance sent it there the service is shocking the repairs (if that's what you can call them) are way below sn acceptable standard wrong parts used gaps in the bodywork and wrong colour match
They dint seem to care and no one has contacted me to rectify this despite being told they would in 24 hours
As far as I'm concerned they should be closed down.

Stole money from my vehicle. Took over a month to get my car back with no communication or follow up from them. I would call every week and be told it would be ready next week. My car did not even move for the first two weeks from where the tow truck dropped it off but i was told they were working on it…

I went to take my car after having an accident at the front of the car.
I was greeted upstairs by a chap who introduced himself to me (not if I can mention names so I won鈥檛) said let鈥檚 go and look at the car/take photos etc.
He continually chatted explaining what he was doing, what the possible damage was. But he also explained that he wasn鈥檛 sure what damage had been behind but would have a look and if it would add to cost he would be in touch.
He said it would take 5-7 days.
I got a text saying the car was ready and to ring to arrange pickup.
On getting there my car was parked outside and I had a quick look round.. it looked very clean, and the damage was all repaired. I was very pleased.
In reception I was again greeted by a different chap who was sorting out the bill.
When the original chap came out and explained what he had done, and the behind was quick bad but he said I didn鈥檛 have to pay extra it was all done.
I was happy to pay. He came out with us to the car, and ran through all the details again with me as we checked the car over.

I was very happy with the service, the honesty of these people. Sometimes being a woman and not knowing too much they could have added other things I wouldn鈥檛 know about.
But they didn鈥檛, they kept informed and were very pleasant and they did a great job on my car.

Terrible customer service! They say they will return phone calls but never do. They also do not reply to customers emails. The car I received was filthy when I picked it up. They indicated that they would supply certain parts, but never did. To this date, they have strung me along for over 4 months on a part they were supposed to supply, but still have not done so. I wouldn't take your vehicle to them, and I certainly will never do so again. Absolutely awful customer service for work that they charged over $10,500. I am contemplating taking legal action.

Absolute joke of a company, this company is nothing more than a group of cow boy body shops that take advantage of peoples lack of knowledge and provide shoddy work and terrible service.

My girlfriend used your Fix auto Swindon North Branch to have her car repaired through her insurance, I can only assume they chose you because you are the cheapest (which is clearly displayed in your terrible workmanship and rude staff) once the car had been dropped off the work was completed within a few weeks, the car had a smashed headlight, bumper etc, what you'd expect from a driver side collision at low speed. We were given a 15 plate honda jazz as a courtesy car in the mean time, the cars clutch had clearly been installed wrong and needed adjusting and the car didn't register fuel that was put into it which lead to the car predicting much higher miles than it actually had which ultimately lead to the engine cutting out on a steep hill due to low fuel. We called them and told Julie (extremely rude receptionist that works there) about the issues we are experiencing, she said to come within the hour and they'll take a look, we arrived within the hour and she wasn't there, pretty unprofessional as we then had to explain the entire situation to her colleague who seemed like she didn't know anything about how cars actually function as she gave a puzzled look to a couple of what i assume to be managers in the office next to her desk.

A few of them came out and all started asking different questions, I had to explain the issue multiple times and were told that it could be that we are driving incorrectly however another manager said this is a common problem with these cars.
eventually through the confusion they agreed to replace the car with a new 17 plate honda jazz which was in much better condition and drove perfectly, i can only assume that this is because the car is so new they haven't had to do any mechanical work to the car yet and bodge it like they must have done with our previous courtesy car.

After a couple of weeks our car was ready, we received a VM at about 4 from Julie on Friday 18th of May stating that the car was ready to pick up and to call her back we can, however the garage closes at 5 and isn't open on the weekend, Chloe was working until 6 and they knew this as we had mentioned it before.

We then received a call at about 9 Monday morning, it was Julie stating that they needed the courtesy car back ASAP. It was previously mentioned that Chloe couldn't pay the 拢450 excess until the following day they knew this and they also knew that she was going to source the money from her parents as it was a big excess and as a young person it was a lot of money to come up with quickly. Also her insurance had been cancelled by her previous insurer which meant the car wasn't insured and she needed to pay for a days insurance to collect her car. All we were asking for was one more day with the Jazz so we could get the money and collect the Corsa, not much to ask from such a large bodyshop chain, considering most places will charge extra for a few more days if you need it.

Julie simply stated without any remorse or consideration for chloes current situation that if she didn't return the courtesy car by 2pm that she'd call the police and tell them the car is stolen. She was so rude to Chloe i literally couldn't believe how she was being with a customer, considering we had been messed around for weeks with calls not being returned, we had to chase the bodyshop at every moment and never received any call backs we were promised regarding the car.

Chloe called me crying due to how rude this woman had been. Once we returned the car the next day I told the assistant manager all of this information. The guy who picked up our car in the first place and looked over the courtesy cars to check for damage and cleanliness even said he couldn't believe how rude she was. I informed the assistant manager of this and he said he'd speak to her about it and also promised me and chloe he'd call us back the next day regarding a quote for the back window which had been broken prior to the crash. He never gave us a call back and we never heard anything back from the garage regarding our complaint.
Furthermore our car wasn't repaired correctly, the bonnet wasn't aligned and the brackets for the bumper clearly hadn鈥檛 been touched as the bumper was askew and didn't sit correctly, also the plastic trim beneath the grill was falling off, I showed them this and they said they would get it sorted, honestly at this point I was so frustrated that they would try and give our car back in this state it was disgusting, this bodyshop clearly has no interest or pride in their work and the way Julie spoke to Chloe clearly shows that this is how she speaks to most of her customers and it seems to be deeply ingrained into the way their shop works.

Once the bonnet and bumper had been fixed a second time the car was dropped off by Julie and another staff member, Julie was sat in the driver鈥檚 seat and didn't make eye contact, get out or speak to Chloe.

As a final kick in the teeth the cars steering drifts to the left by itself, this was clearly caused by the crash and wasn't sorted, Chloe called the body shop and Julie answered, we instantly asked to speak to a manager instead of her and she said "no managers were in today" we were then passed to someone who answered stating that he was the assistant manager who we then explained our issue to, it was quite clear that during the call we were made to feel as though this isn't something that is their fault and that they aligned the wheels and we must have done it, although they did agree for us to drop the car off this Monday to be looked at.

I find it quite strange how on the documentation it doesn't state that the wheels were realigned however the shop states that they were.

The worst part of this whole situation isn't the fact that we are still now as I am writing this left with a car that is dangerous to drive and still has minor misalignment on the bonnet but that never received an apology from anyone, this whole experience was disgusting and I am personally going to make sure I can make as many people as I can stay away from your bodyshops.

I was directed to use this company as an approved repairer for Admiral Insurance. I have a decent car, which I look after and the paintwork (up until my non-fault collision) was in excellent condition. The initial contact with the company was very efficient. Their in house assessor (Mark) was very efficient and pleasant as I must say, were all the staff I encountered throughout my experience. I had some reservations on seeing the yard. It was SO packed that the cars are parked only inches from each other. It was obvious to me that there was a high risk of scratches and dinks occurring whilst my car was in their possession as a result of doors of other cars being opened onto the paintwork. On handing over my car I expressed my concerns regarding this and went to the lengths of pointing this out the the person who issued me with a courtesy car and to whom I handed my keys. It transpires this person's command of English was poor. The job was scheduled for 4-5 days. It was 7 days before the car was 'ready' in the first instance. On this occasion I had issues with the finish on the repainted sections and predictably there was fresh damage on the previously unblemished paintwork on the other side of the car. This amounted to about five separate, obvious, vertical marks caused by doors being carelessly opened on adjacent vehicles. They agreed to rectify both points without argument. ( A wasted peak hours around trip of 90 mins). Three days later I attended again to find the new paintwork had now been finished satisfactorily and the door scrapes had been largely polished out. Door trim had not however been affixed properly, with broken clips evident and the window regulator had not been fitted properly so the window failed to function correctly. Again this was pointed out and again without argument they agreed to rectify the matter. ( A wasted peak hours around trip of 90 mins again). 24 hours later the matter was rectified but too late to collect the car. On my third visit I accepted the vehicle. There is still feint evidence of the damage caused in their possession, despite their best efforts to polish it out but for the sake of my sanity I have just accepted it. I was issued a courtesy car throughout. I signed to say that if it was returned dirty then I would be charged. The interior however was fairly disgusting on collection. There were food and drink stains on all the seats and it needed a good hoover and rubbish cleared from door pockets. I ended up sponging the seats down and returning it thoroughly cleaned ( and didn't charge them for the privilege.) In total my car was with them for 12 days (not 4-5)
It is clear from speaking to staff there that the business is just taking on way too much work. There are so many cars there that they are parked all around the adjacent industrial estate in other businesses' parking spaces. I should have trusted my instincts and not left my car there as I would say that any vehicle left there is highly likely to sustain minor door damage.
I cannot criticise the polite nature of the staff and the manager who dealt with me was a real gentleman. The experience overall would rate no stars if I could but only the polite, honest, gentlemanly behaviour of the overworked staff (manager) has caused me to give the experience 2 stars. They are clearly capable of doing good work but it appears that too much work is putting staff under pressure leading to:
1.Shoddy quality control
2.Careless handling of vehicles
3. Over-running of repairs.
4. No time / not enough vehicles to hand over clean courtesy cars.