Fred Perry

My favourite brand

If there was a minus, I would give it. Seriously bad customer service, almost 6 weeks since I ordered and paid for a shirt on next day delivery. Have emailed, phoned, exposed all over social media, got absolutely nowhere. Avoid at all costs.

Bought trousers and a polo shirt. Order arrived quickly enough but the trousers were missing and the shirt size was too small. Countless emails chasing a refund for missing item and despite my return being received as confirmed by tracking my replacement hasn't been sent. Pitiful experience

Fred Perry delivered the same order twice, even though I had reported the payment had been processed twice before despatch. Over a month later they have not refunded the double payment taken from my credit card and the customer service is non-existent as other reviews state. I will not be ordering from this company again and reporting to Trading Standards.

Non existing customer service!
Returned an item 2 weeks ago and still awaiting any correspondence or exchange. Telephoned but lady said they were working from home so had no direct contact with the factory! Funny they didn't tell. Me this when I purchased it from them!

The rating would be 5 star for the product. Shirts were great quality and really fast delivery.
I wanted to make a return of a couple items… and this is where their customer service (which is non-existent… I have had more marketing emails about sales & new products than responses to my enquiry!) loses them the stars.
It's been well over 2 months since making a return, and countless emails & contact forms later, I still haven't had my money back!

Got my shirt really quick through the post but it had a small imperfection so I sent it back after telling Fred Perry on 4th July. Have had no response from them as of yet and it鈥檚 two weeks two days ago now !!
I found head offices number and gave them a call and the lady was very helpful although she is not customer services but she put my request through just now so will have to wait and see . Awful that they take your money and make it so hard for you to simply communicate with them .

Appalling customer service.
I ordered some shoes online, same size and model I've been using for years, but the sizing was wrong, they were too large! The shoes were sent back almost two months ago and I still haven't received a refund or at least an answer to my multiple emails. They are disregarding completely the Consumer Rights Act 2015.
They've lost a loyal customer.

Waiting on a exchange for a jacket for over 9 days, no contact has been made, emailed 3 times… nothing, rang the customer service desk about 25 times… nothing,rang head office, was told they would call me… back and never did. When the jacket arrived the first time the collar was creased beyond repair because they didn't use a hard backed box. Awful service

Poor quality. Clothes that were previously produced in Italy or Uk are "made in China" now. Quality has fallen and the prices are the same as before…

If I could rate no stars I would!
I ordered a pair of trainers for my mums birthday 2 months ago now.. when they come they had black finger marks on (they were white trainers) and also had dried mucus wiped down the shoe.
I complained in an email and received no reply! The shoes were sent back and still no refund.
Don鈥檛 recommend at all! Disgusting customer service skills. What sort of business doesn鈥檛 respond to a complaint? Not only is it it appalling that I had no response but with the current circumstances of covid19 all staff should be made to wear ppe, which clearly didn鈥檛 happen as you could see the finger prints on the shoes and also dried snot. It physically makes me feel sick to think about.

Ordered tipped placket polo shirt in wine red with concealed buttons great fit and ready to pick up in 18 hours direct from FP also ordered zipped polo shirt indirectly from Scott's menswear a couple of days before with striped collar both good quality and quick delivery.

Less than 24 hours from ordering and in my hands, great service and very happy with my polo top, great quality 馃憣馃徏

Initially (back in May) my online order was processed in good time but the problems came when having to return items for exchange. The Collect+ service was super smooth and checking the tracking details, Fred Perry received items back within a few days but then silence. No confirmation of receipt, no replies to my three online form enquires (sent over the space of 8 days). It was only after calling their head office that my exchange order was processed. When it finally turned up one of the items was wrong so it had to go back again! Fred Perry has now had my second return for 13 days (so far) and as yet I鈥檝e no exchange order details. Just to rub salt in the wounds, in all the time it鈥檚 taken, the items I originally purchased (back in May as a birthday treat to myself) are now on sale! The whole experience has left me exasperated and unfortunately the Fred Perry brand to me now feels tarnished.

Absolutely flawless service, my order was delivered via DPD within 24 hours of ordering and carriage was FOC! Perfect!

ordered 3 shirts from the sale and a day later decided to get a pair of trainers as well, was pleasantly surprised when both orders arrived within 48 hours the shoes less than 24, great quality products as well, excellent fit

My son only knows one brand and buys EVERYTHING from Fred Perry. Normally we buy in the store in Antwerp but throughout the corona we had to buy online. It was delivered 2 days later, but the shoes turned out to be bigger than his previous one (also Fred Perry). Returned at your own cost (16 鈧? with the question behind a size smaller. A few days later we could see via Bpost that they had arrived in Kent. Then it went silent and we found that his order had disappeared from the account. 3 mails sent (with a week between) and no response.
Meanwhile we are almost 2 months later and no payment or shoes. This is PURE ARROGANT THEFT and contempt for a loyal customer.
Aren't their clothes expensive enough that they have to make a profit this way?

Ridiculous customer service! Returned 2 dresses well over 6 weeks ago, have emailed many times had no reply and no refund.

SHOCKINGLY BAD CUSTOMER SERVICES!! RETURNED A SHIRT, WHICH WAS RECEIVED BY THEM OVER A MONTH AGO, STILL HAVE NOT BEEN REFUNDED. NO ONE ANSWERS THE PHONE, OR REPLIES TO EMAILS….THE QUALITY OF THEIR CLOTHING HAS FALLEN THROUGH THE FLOOR, JUST DREADFUL. WILL NEVER BUY FROM THIS COMPANY AGAIN.

I bought a fred perry "sweatshirt " from m and m direct, it arrived very quick, thanks m and m. The "sweatshirt is no where near what you think a sweatshirt is, it's a long sleeved t shirt at best, and a thin one at that. Really poor quality, 鈧?3.00. It goes by the name of ladies black sweatshirt with embroidered logo on front. I have loved fred perry everything since I was a teenager, the love affair is over.馃槝

I have spent well over $1000 over the past couple of years on Fred Perry clothing, both in the in US and UK, the last two orders have been, right size WRONG colour, the latest one, right colour WRONG size… no such thing as customer loyalty, complete ineptitude seems to be par for the course…. won鈥檛 be buying online again, p1ss poor attitude ..

Very bad customer service , I had an issue with the delivery of my order, and send them 3 emails during a timeframe of a week and never got a response. Poor customer support and unacceptable behaviour not to reply.

Extremely poor quality products, polo shirts fit very small and then shrink in the cold wash. High prices for something that only lasts a few wears.

I emailed Fred Perry yesterday, as one of the goods I received had a security tag on them,(hence top can't be worn) this was given as a gift from our son(age 10) to his dad for his birthday. To our dismay no one has had the courtesy to respond. I have tried to telephone them as well and they just have a BT answerphone type stating 'sorry no-one can take your call' then the phone.
goes dead!

They were quick enough to take my money and despatch the goods but customer care certainly lets Fred Perry down!

This is not the type of service I expect from any company let alone Fred Perry!

Simply not impressed!

Ordered footwear 3 days ago… received in original box new pair of footwear… second order in 6 months very happy with service and product overall 🙂 Thanks Fred Perry 🙂