FreshTrends

I ordered a 14k belly button ring on 9/1/2020. It was $195. When I received the belly ring it was way smaller then what was advertised. I asked for my money back and they refused. I sent the item back and filed a complaint w the BBB. They kept on refusing to give my money back and said they would make it to my liking. I've been emailing and they keep saying that they put in the request to ship it and I still haven't received anything. I emailed them again to check on the status of my order and they're not responding. They took my $195 and aren't sending my merchandise. Please do NOT do business with Fresh Trends. You will be disappointed.

Don鈥檛 waste your money. Horrible customer service and poor quality. You can get better earrings at Claire鈥檚 for a tenth of the cost

Purchased an earring for my cartilage – the earring was horribly packaged and as soon as I opened the box and got to the earring the ziplock was undone and the earring fell out into my carpet. The earring was so small I was unable to find it in my carpet despite using a magnet. Initially customer service responded to my email and after I explained what happened they stopped responding. Highly overpriced and clearly the company only cares about money. Will not buy anything from them again and I would highly discourage anyone from buying products from them

Just horrible customer service they do not care about you being satisfied they want money
I've been trying to exchange a piece I ordered or get a refund, which they do not give out I paid almost 1,400 for a piece I do not want or need and I still haven't been able to exchange or correct a piece that's still in processing
They've been ignoring my emails and has blocked me from social media
Hopefully this helps someone, so they don't get over on anyone else

This is long but if you're thinking of spending a lot of money here you'll want to read it. I received two gold nipple rings as an xmas gift from my mom who accidentally did two separate orders since there's only 1 ring per order and paid for 14G 14k gold rings with 5mm opals.

First of all, the jewelers don't know what the $#*! they're doing because I went to unscrew it and BARELY touched it and the opal was already stripped and fell off the screw. This happened to both nipple rings twice, but they fixed them without charge so I was fine with it.

A while later I lost a ball and needed to buy a replacement one for $65. I went back to the email of the order receipt to be positive I bought the right one AND checked online to make sure. The replacement took almost two months to get to me, and when it finally did I noticed immediately the ball was much larger than the ones on my rings.

I contacted customer service asking if 4mm & 5mm were the only size opals they offered (which is what the site said) and she replied "yes, why would you like smaller?" I've attached photos of some of the emails and both opals on a ruler. I measured them (I'm a QC microbiologist so I assure you I can measure accurately) and sent pictures where they are CLEARLY two different sizes (which the customer service girl agreed and said she would replace with the correct size balls). When I sent them back, they had the audacity to tell me the one that doesn't even TOUCH the 5mm line was over 5mm. 5 mm is 5 mm and 4mm is 4mm, super unprofessional to have 2 different sized stones marketed as the same size. Then AFTER sending them in, because they "were over 5mm" they didn't replace them with the correct sized balls like they said they would.

After all of this I never got a refund, my mother WAY overpaid for the ones I got which wasn't refunded either, it took over 2 months for me to get them back, so I had to wear cheap ones that irritated my nipples, and worst of all my "fixed" barbells look like $#*!. The side that doesn't come off is put on crooked and there's no way to fix it.

I bought my first piece of real jewelry from fresh trends. The material is made of real gold and silver and other precious gems and stones. The jewelry is also made in house. I haven't ordered from fresh trends in years but the jewelry arrived on time and as described.

I ordered the wrong size nose bones and wanted to exchange (not return!!) them. They were unopened. They still refused. "Awesome" customer service. Oh, and tried to leave a review and they kept removing it
Maybe it will stay here…

This organization is unprofessional,never purchase anything from here. I placed a order April 21st , also paid for the 1 day shipping. After two weeks Of not receiving my purchase I emailed the company. After two days I received a email and was told I wouldn鈥檛 receive my package until May 10th. After not receiving my package on May 12th I was told May 20th. At this point I was upset. Also located the same pair or earring on Etsy half the price with a 5day turn around. I emailed them about a refund on May 21st after still seeing my earrings in production and not ready to ship. Horrible

This organization is unprofessional,never purchase anything from here. I placed a order April 21st , also paid for the 1 day shipping. After two weeks Of not receiving my purchase I emailed the company. After two days I received a email and was told I wouldn't receive my package until May 10th. After not receiving my package on May 12th I was told May 20th. At this point I was upset. Also located the same pair or earring on Etsy half the price with a 5day turn around. I emailed them about a refund on May 21st after still seeing my earrings in production and not ready to ship. Horrible

I purchased a nipple piercing without knowing the actual size and when it arrived it was too small. I contacted customer service and this amazing agent named Paul Cowan assisted me throughout the whole process wonderfully. I cannot stress enough how professional, kind and understanding he was and how easy they made the whole process seem for me. I got my new piercing, the perfect size and it looks so beautiful. I am 100% extremely happy with the company; between the top quality and customer service I will definitely keep purchasing from FreshTrends.

i received my nose rings and they were exactly as described. Very beautiful hand made jewellery.
I would highly recommend them.

this place is horrible. Customer Service manager was mean and not helpful. I have not received any word back on my refund for almost 2 months!! this is unacceptable!!!!

All my questions about metals and allergies were kindly answered. Freshtrends staff went out of their way to make sure that I was taken care of! Thank you!

Your catalog is fabulous. I could not be more pleased with my new nose ring! It is stunning! But what I find most appealing is that your prices are better than most other options out there on almost every product!

Bought some belly rings recently and they shipped on time and were exactly as described. Super cute in person! Thanks

I ordered this 14k white gold diamond nose stud two weeks ago, and I have it on me today. I really could not imagine it will look so good:)) and I'm wearing diamonds girls:) Loveee it! This is a cool shop, highly recommended!

High quality products!

Ordered a few times without issue. They have a pretty decent selection at good prices.

I haven't had any problems with them. Fast shipping, great customer service people.

awesome stuff and the support guys have been more than kind. My belly button ring was not the one I had ordered and I thought its all lost, they may never return my money. But they did and they sent me the chosen one. It did take time and it was an honest mistake, people factor…

I bought an earring that was the wrong size. Its was unopened, I just got the earring, looked at it and knew it was too big. After speaking to their team via e-mail and phone all they could do was offer 10% off and told me to buy their product again. Just horrible. What is the point of putting a seal on the bag to ensure its brand new and sterile and then claim that even though it's closed/still in tact, ya'll still won't do an exchange or refund? Now I have a brand-new, unopened but wrong sized piece of jewellery. 80 bucks down the drain.

Be careful everyone.

I even asked them if they could resize it for me and they said no. That they wouldn't want to "have their name attached to that".

Be careful newbies!

BUYERS BEWARE

"Faulty item. 3 months for refund and didnt refund the return shipping.

I purchased a rose gold tongue bar from freshtrends. The item arrived faulty. I was advised by Marcus at Freshtrends that theyre unable to send me a return mail package and when its returned a new item will be made and ill be refunded $15 for return postage.

I sent the item via return postage registered post. They claimed to not have received it as usps didnt update their tracking records. It wasnt until a lot of backwards and forwards emails and evidence of it being received sent to a paypal claim that i was acknowledged.聽

I was told my replacement item was being made only to then have them cancel it and issue a refund.聽

This was 3 months after the initial purchase.

I am still to be refunded the return shipping costs and freshtrends continue to ignore.

DO NOT BUY FROM FRESHTRENDS BUYERS BEWARE聽

Freshtrends ill modify thos review once u have refunded the return shipping as promised by Marcus聽"

mzbootilicious..

1/5

2017-10-28

BUYERS BEWARE

"Faulty item. 3 months for refund and didnt refund the return shipping.

I purchased a rose gold tongue bar from freshtrends. The item arrived faulty. I was advised by Marcus at Freshtrends that theyre unable to send me a return mail package and when its returned a new item will be made and ill be refunded $15 for return postage.

I sent the item via return postage registered post. They claimed to not have received it as usps didnt update their tracking records. It wasnt until a lot of backwards and forwards emails and evidence of it being received sent to a paypal claim that i was acknowledged.

I was told my replacement item was being made only to then have them cancel it and issue a refund.

This was 3 months after the initial purchase.

I am still to be refunded the return shipping costs and freshtrends continue to ignore.

DO NOT BUY FROM FRESHTRENDS BUYERS BEWARE

Freshtrends ill modify thos review once u have refunded the return shipping as promised by Marcus "

I ordered an earring for my cartilage piercing 3 1/2 weeks ago and it never arrived. I tried to track my package, but when I entered the tracking number on USPS, I was told it didn't exist. I emailed the company asking for my tracking information twice, and did not receive an answer. When I go to my account, it says I have no orders placed. However, I've been charged for the earring. It wasn't expensive enough for me to feel that I have to do anything about it, but this company is terrible. Don't shop here.

HORRIBLE!!! DO NOT TRUST THEM!!!