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They dont seem to get that taking money for goods and services not provided is theft.
I have no idea how these people are still in business but they shouldn't be! Minus10 stars needs to be a thing just for this 鈥榗ompany鈥?
Update – I have my money back after my credit card provider investigated and its now with trading standards.
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I ordered a washing machine from AO it came the next day with no issues.
Can't believe like so many others we have been conned…..
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Bogus
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Like all the reviews;
Delivery just didn鈥檛 turn up
You can鈥檛 speak to anyone
They respond to emails at a rate of 1 per 48hrs at best
They don鈥檛 return your money
Never to darken my door again
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I have outlined to Friidge the steps I will take if the promises made (that it has now been processed). In the spirit of goodwill I have amended this review – knowing it can always be changed if money (and compensation) doesn't appear of course 🙂
So I dont know perhaps lots of people get their products and good service from the off but sadly I have had to go to extraordinary lengths to get my money back.
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I paid for the fridge 拢300
Then took the day off work unpaid and waited around all day only to receive an email saying I had cancelled the order!!!! Of course because I love wasting my own time.
They said I鈥檇 receive a refund in 3-5 working days!!!! Never arrived in my bank.
They won鈥檛 respond to any of my emails so I guess that鈥檚 that!!!!
Filthy crooks.
SO YES GUYS DO NOT GIVE YOUR MONEY TOO THESE CROOKS
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Had a faulty washing machine delivered in December and I am still waiting for them to collect and refund me.
Constantly fob you off. I have been emailing them for months and seem to be getting nowhere. Theres no contact number to speak to anyone either!!!!!!!!!!!!
Please please do not think you might be saving a few quid. You will actually end up losing hundreds!!!!!
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I ordered and paid 拢649 for my washing machine on the 3 March. Promised delivery on the 9 March to then be told there had been a delay and I would receive compensation. No delivery and no compensation, I was then told my order had been cancelled and it could be reinstated with a delivery date of 21 March 2018.
Today I have received an email stating I have cancelled my order which I have not. If only it were true that I will receive my refund in the next 3-5 days – as I doubt it very much!
This company does not have a telephone number and choose when to reply to emails.
I have now contracted Trading Standards and my bank under section 75 of the consumer credit act and also my bank and have also emailed Watchdog at the BBC.
Please avoid at all costs as my mistake was costly
UPDATE: I am still to receive my refund which Friidge says they initiated on the 16 March 2018 even though the day before they had emailed me to say my delivery would be the 21 March! My bank has no record of a pending refund and Friidge are now not responding to my emails again. when all I want is my 拢649 I paid back. Rory David Palin created this company because he had previously suffered bad experiences with purchasing white goods… oh the irony!
Update – 29/03/18 – still no refund. Picking and choosing which emails they respond to however today I have spoken with trading standards who are going to contact Rory Palin shortly. Funny how they鈥檝e closed down their Facebook page today aswell, probably to disguise the other hundreds of poor reviews and probably because I copied them into the BBC watchdog page.
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I have searched the internet for a telephone number and I have been unable to find one, I have also requested a phone call each time I have sent an email and I am again yet to receive one. If they reply to an email they do not give you a name of who is dealing with it. All in all they are a terrible company and I would never recommend them.
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On the third occasion the excuse used was the vechile had been in a serious accident, this seems to be a common excuse used by this company. Find this awful when I told them to prove this as I thought they were lying I was offered 拢150 compensation this was over a month ago. DO NOT USE THIS COMPANY
Compensation cheque arrived and then bounced??? don鈥檛 know how this was possible as they seem to have everybody else鈥檚 money sat in their account.
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Don't touch these cowboys with a barge pole.
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1 stock was not available then delivery rescheduled for following tuesday
2 following tuesday no stock still so offered following saturday i replied 'great please do'
3 had no confirmation so messaged them friday before, they said did not get my email to say i wanted delivery! i cut and pasted it back in total anger….. compensation promised but thats probably bullsht anyway still nothing
4 following tuesday was arranged for delivery contacted in morning vehicle involved in accident and no delivery cancelled, following tuesday arranged once more i am totally fkd off by this point but want this bloody dishwasher and repeatedly offered refunds but i couldnt wait for next excuse this was the worst online experience in my 20 yrs of online shopping and i told them that
5 another tuesday arrives once more 20th Feb!! my wife thinks im a dik but i have to see this through i have got this far,stress, let down ,drama ,nearly hospitalised,get a timeslot 11 to 4 get a call at 2pm" eh mate we are still in thetford wont be with you till 7.30!!!you ok with that??" i said YES JUST GET THE BLINKING THING DELIVERED I AM HERE…. it arrived the 2 lads were polite and very knackered, i felt very relieved and kept looking at in in disbelief, everyone didnt think it would arrive EVER either!!!
Customer service messages were actually responsive,but wheres my compensation its well deserved, pay it and i may add a review star, ill add it sometime next week or maybe the following week, youre used to this set up eh…..
March 22nd still no compensation lying bunch of twts…….
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I am still waiting for my refund since the 19th Feb 2018. I have been told numeras times by your poor customer service team that accounts are doing all they can and the money should be in by Monday. Well 2 mondays and nearly a month have past and still waiting. I am also now being ignored and know one is responding to my emails or msges. Absolute disgrace to call your self a company when this is happening to a lot of people. I want my refund that you stole from me!
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Today 25.04.18
After trying contact them 5 times and not getting any answers I have filed a complaint with the police for fraud. I have also contacted citizen adviser, a news paper and BBC watchdog. I will also taking the case to the small complaint court. I am not sure if I will recover my money but I am prepare to do anything to make as many people aware about this company.
As other people said if they paid me back I will post it here. I can't understand how they can take money from people and get away with it.
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Regardless of the company' resoonse below – money has still not being refunded to me
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I decided to go with a new delivery date and accept the compensation – the second delivery was postponed due to snow, which I could fully understand.
Sadly the third delivery never arrived, I did not receive a phone call to tell me it was cancelled or even an email, and after chasing via email have still not received an update or full refund, so not only am I left out of pocked 拢399 – I also wasted my time for two days waiting for delivery and being self employed time is also money.
There seems no other way to make contact as no phone numbers listed for this company either – be aware
I think this might be a small business which is just unable to cope and letting customers down which is a real shame – this is a rather angry customer
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My order was accepted in the middle of January 2018 but was cancelled today, on what would have been the fourth failed delivery. First failure (day before delivery) they blamed their supplier, second delivery failure on the day of expected delivery they blame vehicle break down, but to keep me hooked they offered a 10% discount. Third missed delivery they actually took the blame and said there was an administrative error, rebooked delivery with a 20% discount. I replied to that email within 30 minutes accepting their offer. Today, on the day they were supposed to deliver for the fourth time, they sent an email stating they were cancelling my order. Nice.
Note that there is not one single phone number on their website, any correspondence is by email only. Email, the most personal of ways to contact customers.
/edit after response/
Well here we go, a company that you can only contact via email stating that they did not receive the email (but they did receive all the others). I work in IT, I'd know if an email never left my computer or was rejected. In this case I replied to their email within 30 minutes of them sending it.
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