Galaxyperfume
Read 24 Reviews of Galaxyperfume to check if it is legit.
Website & Phone:
⇗ http://galaxyperfume.co.uk
Paying over 拢30 for a product which I've lost plus custom fee they say they will refund but do not.
,
AVOID…………
,
I eventually opened a dispute / refund with them because it was taking forever but they were very roundabout with their returns process – "okay, fill in this form", which I did and emailed back. They then stalled for a while, then replied saying "we've had indication it's in the country so please wait a further 2 weeks and if you don't receive it then we'll refund you".
I waited more time and then tried to go forward with the refund but again they kept stalling "oh, we now have the tracking number for the item". In the end I gave up and ordered the same item from fragrancex which arrived in 4 days' time (from the US). A few days later then the order from Galaxy turned up which annoyed me – it took betewen 2.5 – 2.75 months to arrive. They refunded me the shipping cost which was the only positive
to come from this (well, and the fact that I eventually received it).
Oh yea, and I was also charged a currency conversion fee because the website is not based in the UK as the domain name would imply. Also I'm pretty sure that their order form captures your payment card details and does not actually go through a payment gateway, therefore are not PCI Compliant (e.g. your payment card details gets passed to the website's code itself, and then they take your card number and pass it onto a payment merchant). They should be loading in the payment form via the Payment gateway directly, so that your card details are never passed to Galaxy Perfumes themselves.
As a software engineer myself this is worrying, as you have no idea what could be done with your payment details on the back end of their systems. Also, Paypal is not accepted.
Awful customer service (woman named Dottie) who was argumentative and kept offering me refunds, and then going back on her word, and in the end she didn't even apologise for the delays. I would not recommend this company at all.
,
However, in spite of having grave worries initially, I received a credible dispatch confirmation and shipping details and well within the twenty days estimate, the perfume was delivered in the manufacturer's packaging. My wife has checked the authenticity of the product and confirms this as entirely genuine. She is delighted – I am relieved and though I grant that some aspects of the Galaxy Perfume website, ie. it's apparent Birmingham based shopfront with no-one to answer the phone it seemed, did make me a little apprehensive, the outcome was very positive.
,
,
,
,
,
,
This company has stolen 拢200 from me and are not based in the UK
DO NOT USE!!
,
It's a scam.
I ordered perfume on the 15th December.
It still has not arrived.
65 days have passed, or 9.2 weeks.
I doubt it will ever arrive.
I doubt I will get my 拢95 back.
You can't even track your purchase.
Please avoid.
,
The site address from which I bought was galaxyperfume.co.uk
I suspect that charging VAT in addition to the advertised price is a scam as the product clearly was not sold from the UK. Also there was no indication that I would be charged in dollars, adding to the price.
,
My order was placed on19 December and it said 3/5 days for delivery. Very disappointed it was a Christmas present.
,
,
,
I feel I have, it took 2-3 weeks for my perfume to arrive and was exactly what I was looking for. Nice lil birthday present to myself!!??
,
1. The company used to be called Perfume Emporium……
2. It gives a false UK address and telephone number. It ships from USA
3. You will either have to wait over 6 weeks for your order to arrive ….if at all.
4. You will be charged an Exchange rate by your bank or credit card company.
5. You may also be charged by Customs and Excise entering the UK. They will not deliver until paid.
6. When you eventually get your order check the perfume as ours smelt 'off, a musty smell' and quickly disappears.
7. You will have a bombardment of emails from Dottie who is THEE customer service person which ends in a slagging match…
But if you sadly have already placed your order just to cheer you up read Dottie's fragrance reviews they are hysterically ignorant….
White Diamonds "I would start a petition to ban this fragrance I find it so appalling I know people who 'where' and avoid them like the plague" this review I'm sure will not help the sales of Galaxy Perfumes.
Bleu de Chanel " I love this one and so does he so it is a big hit with both of us….very hot and sexy"
No mention if it is floral, spicy, woody etc , long lasting, evaporates quickly, to be worn day or evening, etc etc…..Update…. I have revisited the reviews on this company ( June 2020 – 4 years after my initial review ) and I see that the company is still causing distress to customers. I should also like to add that after purchasing from this company I had problems with my credit card. Please use a legitimate company that IS based in the UK. This company should be shut down in the USA. Shocking!
,
MY ADVISE IS STAY CLEAR OF THIS COMPANY AND DON'T BOTHER CONTACTING THEM AS THEY ARE EXTREMELY UNHELPFUL.
,
,
,
I have demanded a refund and 4 days later still have zero response or refund.
,
20th July 2015 received email stating my order was despatched on the 7th July 2015.
14th Aug 2015 emailed them to find out what was going on with my order as it still not arrived.
Received a prompt email back from them with an apology stating there was a glitch in the system and the order was NOT processed, what a joke. I was given the option of starting this sharard again, this time with free posting or a full refund, guess what I chose!
How on earth are these halfwits still operating????
P.S I'm from the UK and these items were supposedly being shipped from the states. I just wished I read the reviews before I ordered.
,
I was refunded but unaware what what happening as I have had no contact,
I was not aware until now that they are not a UK company
Still awaiting my call to be returned
It's no way to run a business
,
They did not mentioned this fact so Customers will be faced with duty and custom fees too.
They are not recommended about dishonest business manning as they mislead Customers.
Secondly their tracking system always show different stages.
Thirdly Customer service is stopped answering thereafter asked about order and unmentioned circumstances.
I am very disappointed about them.Beware!
Is Galaxyperfume legit or scam? Can I trust Galaxyperfume?
Our user(s) provided the above reviews and comments against Galaxyperfume, and they have been published as-is. We do not edit, change, or remove user-generated content. There is no amount of money that a company can pay to have their reviews or complaints manipulated, and we will not erase the Galaxyperfume reviews at any cost.