GALERIA Karstadt Kaufhof GmbH

Read 9 Reviews of GALERIA Karstadt Kaufhof GmbH to check if it is legit.

Website & Phone: Theodor-Althoff-Str. 2 Essen 45133 Germany
0201 / 977 97 977
 http://galeria.de

Jacklyn
2 months ago

bad experience

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Tricia
2 months ago

Fast delivery, packaging was also good and the product was as described.
Prices for this product were reasonable looking forward to purchase again.

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Grant
3 months ago

Super Service.

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Deandre
3 months ago

The online order was canceled although products were still available in the online shop and in the normal.

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Terri
3 months ago

The good arrived very quickly and it was better price than other bidders

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Julie
6 months ago

A few day after placing an order and paying immediately, I have received a message, that the items cannot be delivered due to unavailability. Funny, that they where available to be ordered in the first place. That is disappointing. The shop offered a 5Euro gratuit for the next purchase, but I won't be trying my luck again with such a high risk of just canceling the order.

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Desiree
6 months ago

I was terrorised at Karstadt Gummersbach on 10.08.2020
I was falsely accused of stealing in one of Karstadt stores. Two big men that was not clear to me who they are escourted me to a narrow scary corridor and locked the door behind me and told me that I stole 2 Bras. when I was shivering in that room they told me I am not allowed use my phone. I wanted to tell my husband that he should wait longer. After they checked everything and let me go I told them that I will complain and they laughed at me and humiliated me and told me I can do whatever I want. They sounded so sure that I am powerless and they can do whatever they want. I am contacting whoever is necessary to take care of this incident.
I am a scientist with a descent job and salary and I am deeply disturbed and offended by these men. Even thinking about stepping in a Karstadt makes me anxious.

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Jessie
9 months ago

They have so much to learn from Amazon; Regardless of their incompetencies, their behavior is unacceptable.
1. I placed two orders. Although they were shipped, they were not attempted to be delivered by DHL. They were rerouted back to Galeria.de. Refunds were not issued.
2. I. contacted the service department; they said they received the two orders and that they would issue refunds right away. Instead, they issued a refund only for one order.
3. In email communication, they asked me, if I still wanted the items, to place another order for the items included in original orders. They asked me to contact them with the new order number so that they would adjust the prices to match the prices of the original orders.
4. I placed another order, communicated the new order number but no price adjustment or response regarding this matter.
5. After communicating with them numerous times there was no response.
6. After waiting for weeks, I decided to return all the items.
7. They issued a partial refund for some of the items in (4).
8. Further communication resulted in no response.
9. I am still waiting after a month for refunds of approximately 500鈧?

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Colby
10 months ago

Unfortunately this company has a lot to learn about satisfying clients and providing good services, on internet thru the website or personally with your personal in the shops. By the way, I already have written an email to customers service for longer than 1 month and no reply at all. I don鈥檛 have any pendent problem with Galeria, my PROBLEM was with such impolite and unprofessional staff at the shops.

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