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10 months ago
This is by far the worst customer service I have received. My work requires me to work online however I鈥檓 unable to do so due to poor communication skills from the Gigago support team as it was not made clear to me on the entire process needed for me to gain access to internet connection. On Friday after installation happened from the vumatel team, I had then contacted Gigago support team to activate the service and they informed me that the service will be up and running by Tuesday due to the Easter long weekend and nothing further was required. This morning I had contacted Gigago once again, yet to be informed today that the router has to be delivered as well, then only will I have internet access. Hence I am required to wait another day of no internet access for delivery of this router which I was not informed at all needs to be delivered. What does it take to get effective communication from a telecommunications service provider??? I sit here extremely disappointed and angry as I鈥檓 typing this because I chose you guys in hopes of a good service but you have certainly proved me wrong.
1 year ago
Kudos to Nandi Slabbert and her team for their effort and determinationfor making my move to Gigago even possibe.
See my CellC review on ISP move.
If the effort and communication that was put into this is an indication of Gigago service levels then we are in for a treat and finally a First world company in a sea of fourth world entities.
Is Gigago a scam?
According to the customer reviews, Gigago should be avoided in any dealings and transactions.
Can I trust Gigago?
Probably no. Despite the fact that the review was published here, Gigago has not responded. Lack of responsibility is a fundamental determinant of trustworthiness.
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