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Gilbert
6 months ago
I am a paid subscriber for Gsuite and just can't explain how horrible customer support is. It doesn't matter how many times you explain the same issues, you speak with many different people because no one is solving the issue, the incessant back and forth via email produces no results, and when you escalate for a supervisor, they claim to schedule a call back but the call back never comes.
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Neil
7 months ago
HI
I can find excellently what i require but google support are the worst help line I have every come across.
I have called I have emailed I have done a done the whole chat thing week later I am still no further along.
Can some one just tell me if the device is fault instead of going off a script.
Instead they email this
"I got the videos here. Let me review it on my end. I'll call you back tomorrow. Please keep your line open."
And then don't call.
And then this
Thanks for reaching out to the Google Nest Customer Care Team.
Please share me the video of your Google Nest Hub. I'll call you back tomorrow.
And then don't call.
And in the chat yesterday you promised to email but failed to do this also
IN the chat today they promised to call at 17:30 it is now 17:40 and still nothing.
It is the worst help line that i have every come across
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Rodney
9 months ago
We all should know by now that anything Google owns is not private, is stored into Eternity and we cannot reach a human pulse at Google to discuss anything, not by phone or email. As good as Gmail gets in functions, we gotta realize our inputted and received data are not ours if/and Google can suddenly take away your access to "your" email account at anytime. In my case, I had an early Gmail account from when that did not require a referral, so, some 18 years…
As is the Big Brother Plan, we get sucked into the ease and reliability of Gmail functions, so we use it. We use it for more and more. As I did for some career and personal contacts.
Avoiding my detailed history of the past three weeks of try after try to reach Google, to recover "my" Gmail account and to seek help to get my access back from online forum and site pages, I'll summarize by saying that all input from Google in these efforts has been only automated and in first notifying me upon login that Google thinks I used some unknown device, which is not true. This is where the frolicking through Google sites & links began and led me through mazes of potential hopeful ends, but all turned out circuitous and to no avail.
Knowing your Gmail address and password for 18 years isn't enough. Some odd security question was raised — as if I'd recall that answer from 2002! So, still, no access. Stuck. No human pulse at Google to ring.
Gist = as nice and cozy Gmail [and Google products] can be, a lifetime of contacts, communications, photos, documents, legal records, etc can, at anytime, be snatched from you…. even you who gave away your cell phone number for "security" ID of your account.
X Files = Trust No One. I can't argue with that. If I ever get back into my Gmail, all contacts and selected content will be extracted. Still searching for a good though private secure substitute in an email server. Done with Big Brother.
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Latrice
1 year ago
social secuity Barcklay ave miss lee is a true american hero she knows her job she made me feel welcome if you have a big problem she is just experienced so i give miss lee 10 stars signed bob b
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Linda
1 year ago
No plans. That's why this site is a mess. Common. Graphic dedigners are ships. Hir'em up.
No plans don't means undertanding. Hey Biden, take a look to FB, it's full of colombian guerrilla plans. Just saying.
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Antoine
1 year ago
So extreamly fast growing Company, and with so many super techinical services and new ways to do things faster. It's almost amazing, how Google expanding and still give good service in a new way as new way of handling staff, encouragement for new ideas, etc. Quite nicely, they are still one of the world's most attractive company to work for or to be a employe. Nicely done! Hope they get bigger and better than Apple.
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Brendan
3 years ago
I am a small customer on Google Adwaords (i only spend 120.000$ per year) and their phone access is GREAT.
BUT their knowledge on the basic google products is very, very, poor.
I have written plenty of complaints with out getting any response at all !!!!!
It is not satisfied with this the way they see me as a customer and their behavoir on writing to them with out any kind of respons. ITS PURE SILENCE
GOOGLE FOCUS on your main business!!!!!!!!!!
Your should know how to caontact me otherwise let me know?
Max
Is Google legit or scam? Can I trust Google?
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