Hastings Direct

Read 104 Reviews of Hastings Direct to check if it is legit.

Website & Phone:
0333 321 9800
 http://hastingsdirect.com

Jayson
7 months ago

Tuesday morning the social media team contacted me asking for more details and gave me 7 days to reply or they would declare the matter "resolved". I sent them the details.

Tuesday afternoon. draw your own conclusions as to whether you want to deal with this company. My partner phoned them yesterday (Monday) and managed to get me put on the insurance – without a quote – because we had to be together on the phone to provide further details and get a quotation? So today, in a hospital car park (10 miles away from my work), him in a wheelchair recovering from a stroke caused by a blood clot on the brain, and me beside him duly got on the phone to them. Half-hour wait; wrong department; transferred; another half-hour-wait. Got through to someone who took details from him, began to talk to me and then we got cut off. Undeterred, we phoned again: an age of a wait; wrong department; but transferred quickly this time Ten minutes later I was a named driver on the policy. It's only taken three and a half days and the price they charged for the addition was a mere 拢5.10. But, in human terms, the strain it put on my partner's health is unknown. The effort it took him just to provide them with details, much less having to repeat them over and over was painful to watch. He's currently having to learn to speak properly again after the stroke and he didn't even have the strength to wheel himself out of the hospital to the car park – a nurse wheeled him to me. Shame on them.

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Janice
8 months ago

Total waste of space. Quick to take new business but useless thereafter. I had no option but to give them one star on here, I wouldn't give them any stars at all. My partner got hospitalised due to an annurism and needed me to go on his car insurance for obvious reasons. I went on webchat for a quote which they wouldn't give despite the fact that they would have gotten a call from him to approve the addition and pay the money. Also, they don't make outbound calls? My fairly immobile partner now has to wait until he can access email and the internet to get a named driver put on his insurance policy? No common sense to escalate the matter to someone who could make outbound calls or try and reach a workable solution. And they claim to offer priority care for emergencies? No care at all. If it was my insurance policy and not my partner's, I'd be insured with someone else now. I contacted them at 1.30pm on a Saturday (they shut at 2pm) so we're stuck till Monday. Useless.

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Jennie
10 months ago

Very easy to follow instructions

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Greg
10 months ago

It was very easy purchasing insurance through you. You had the product I wanted at a good price.

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Arthur
10 months ago

Very pleased with service it was made very easy and straightforward.

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Darcy
10 months ago

Amazing service

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Ross
10 months ago

Bought on line. Very easy with a compeitive price and good cover

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Stephen
10 months ago

Used this insurer in the past sadly left as not very competitive but after searching came back as they had the best deal and cover I wanted for cheaper so gave them the business again.
Good service. Cover and helpful form start to finish.

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Ross
10 months ago

Web page was very slow. Felt like wasting time.

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Enrique
10 months ago

Very good car insurance policy for the money and very easy to purchase

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Penny
10 months ago

Hassle free ..website great

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Tania
10 months ago

Easy access, simple and quick quote. Really good website.

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Tiffany
10 months ago

Prompt service

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Tamika
10 months ago

Excellent service and price, no fuss.

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Kenneth
10 months ago

Straightforward process and competitive price

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Michael
10 months ago

Renewal premium very high, on line money supermarket same policy much cheaper, so I believe you should quote the very best price for renewing

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Elissa
10 months ago

Great thanks

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Desmond
10 months ago

We did our quote online. Website was easy to understand and the price was unbeatable by our previous supplier

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Guillermo
10 months ago

Easy to apply, Hastings was the most comprehensive and value for money.

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Nolan
10 months ago

Simple instructions easy to follow

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Kendrick
10 months ago

Hi you made buying car insurance very easy. Thank you. Hopefully the hard copy of the policy will be in the post soon. Thank you to all the staff and keep safe

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Tomas
10 months ago

excelent service after shopping around on the net *****
again.
thank you hasting

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Sonja
10 months ago

Super easy to set up my new car insurance. All done online and now I've the app I can just use that for updates etc.

Not had any experience with customer service so can't comment on that yet hence the 4 star review but I've no doubts my queries would be dealt with appropriately.

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Trista
10 months ago

Very competitive rate, easy to sign up, not had to contact as yet.

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Cassandra
10 months ago

Very good quote

Is Hastings Direct legit or scam? Can I trust Hastings Direct?

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