Helderbergcamperhire

Read 1 Review of Helderbergcamperhire to check if it is legit.

Website & Phone:
 http://helderbergcamperhire.co.za

Nichole
2 years ago

Being a family of three (one child 5 years old) we were to go on a 45 days road trip across South Africa in January/February 2018. Helderberg offers a three-person Fiat Ducato camper van which according to the pictures on the company鈥檚 website seemed to be a new and modern vehicle. We made the rental arrangement 9 months in advance and had no problems with the communications at that point. One month before pick up things started to go wrong:

1) We could not pay the rental fee via credit card online but had to do a bank transfer. But the money first showed up on the company鈥檚 account the day before pickup. They insinuated we had done something wrong, but we had proof of payment in sufficient time.

2) At pick up we got a vehicle that was not in full working conditions as we had expected and clearly asked for by mail: A/C only worked when on full power (very noisy), some lamps did not work, there was no awning on the vehicle (we were allowed to buy a gazebo but never got our money back) and the fridge smelled badly. Management strongly insinuated that we were being pedantic about the A/C not working properly and the situation became tense. Not a very nice start on our trip. We ended up accepting the vehicle with the promise of having the A/C fixed three days later 鈥?what else could we do?

3)However, the same night a smell of rotten eggs appeared in the van. Communications with the company on the phone was not easy due to multiple people calling us. It was the batteries overheating! We had been sleeping in Sulphur gasses the whole night. Now we definitely had to go back to get that fixed. Reading up on the Fiat Ducato on the internet the A/C problem was due to a loose connection and we were able to fix that ourselves.

4) Then next day, having been without power for more than 24 hours, the engine overheating warning light came on when driving up a hill! We let the engine cool down and at this point were so frustrated that we just wanted to return the vehicle.

5) Arriving at the Cape Town office again to have the batteries and engine cooling system fixed we were told to wait 4 hours. 5 hours later we had not heard a thing from the company. We called them and were told that the engine had to be thoroughly checked which would take a couple of days. So we could get a bigger replacement auto camper and then switch back again later. Not wanting to waste more of our precious holiday time we asked for a 50% refund. The company agreed to this in writing and we returned the vehicle.

6) It has now been more than six months since we returned the vehicle and we still HAVE NOT received our refund. Not a dime! We have even engaged a legal advisor to try to make an agreement and get our money back, but the company does not take action. Despite a ton of mails and phone calls we have only received 2/3 of our money 鈥?and are now forced to post this bad review.

We cannot stress enough how disappointed we are in this company being a family owned business. Their way of communicating, of not accepting responsibility for the problems and the missing refund is just the worst tourism service we have ever experienced having travelled for many years in Europe, Australia, US and Canada. Rent from Maui, Bobo Campers or basically any other auto camper company.

If you have similar experiences with this company then please do not hesitate to share them. It is the only way to make them behave in accordance with good business ethics.

Is Helderbergcamperhire legit or scam? Can I trust Helderbergcamperhire?

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