HelloFresh

Read 100 Reviews of HelloFresh to check if it is legit.

Website & Phone:
 http://hellofresh.co.nz

Kara
1 month ago

Have been a customer of Hello Fresh for a while. Cancelled our account as we were trying to get better with our spending.. . 4 weeks later we were charged $170 and sent a box even though our account was cancelled, not skipped!
Rung customer services only for them to tell me "you had to cancel before the cut off" and then hang up on me and not give me a chance to reply that i had cancelled 4 weeks prior, so waaaay before the Tuesday cut off.
Seems to be a regular trend from them as I've seen and heard a lot of complaints from other people.
Hello Fresh deny it all even with numerous people saying the same.
Will never be using this service again due to the terrible customer service. And will be sharing my experience with friends to warn them..
Sort it out Hello Fresh. Or at least get a more understanding and friendly customer service team!

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Reid
2 months ago

Love the variety of recipes and ease of having it delivered weekly. I believe the standard of fresh produce has lowered since covid (sales going up dramatically in nz) but overall have had 100 + recipes and only missed a few items over that time. (Not packed or not fresh enough to use) still continue to use weekly so no complaints here

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Glenn
3 months ago

Traps you into subscribing. The lure you in with a "free box" and don't send a reminder to select your next weeks meals so you get stuck with a bunch of food you don't like and a phone call saying you owe them $160.00. The food is repetitive. We get it, roast vegies and some variation of mayo.

Do not recommend at all.

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Calvin
3 months ago

We really like our three meals from hello fresh but there are a lot if chicken meals. A little more variety would be good.

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Benjamin
3 months ago

I have found that the last couple of boxes that the vegetables were not fresh, in fact a couple were rotten (I have photos). Also the vegetables are repetitive and limited – it would be nice to have something other than broccoli, carrots and salad mix.

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Derrick
4 months ago

lovely tasty meals, easy to prepare and plenty of variety

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Janie
5 months ago

We received a flier in our letter box today. I look up where you deliver. It doesn't include Rangiora! When does the order have to be in – it gives me Sydney time!

I suggest you only deliver fliers when you are ready for customers

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Tarah
6 months ago

All the ingredients are beautifully fresh with perfect sized portions, and the instructions are very clear and easy to follow

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Reginald
6 months ago

HI we have been getting this for 3wks. We realy love 5hese meals. And my husband is excited to come home and cook them. Only issue we have and I have brought to their attention is the chicken thighs are disgusting. To much fat on them and I mean alot . I asked is it possible to change to the breast as no fat. And also options to buy these meals with a option we can buy our own meat. Still waiting for a response. The other issue is latest email prices are going up. If it is so popular in NZ why just 3rd week in it goes up. Thankyou for your time.

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Kristie
7 months ago

We love the variety, simplicity and taste of the Hello Fresh meals.

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Emmanuel
7 months ago

Really love the convenience of Hello Fresh. No shopping! We cook together with one reading and the other on the tools whilst both enjoying a glass or two of wine and talking about what's gone on in each other's day!

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Liliana
7 months ago

Meals are getting very much the same . Lot of rice bowls. Veggies not always the freshest.
Other than fact I have health issues I would probably go back to buying own food and own menus.
I like the fact the meals are sorted into bags
However the fact that there is not recycling of cold bags means a lot of waste – there is a limit to how many cold bags and ice packs we can use.

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Ashlie
7 months ago

Hello Fresh is a great product. Its nice to have planned meals. I dont always want it every week so I have to remember to skip which is a challenge.

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Bridgett
7 months ago

Great meals but usually have to change a little but making life a little easier!

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Michelle
7 months ago

The customer service has been terrible. I was charged for a box that I applied a free promo code for. Have been harrassed at three different points and had the explain the situation each time that the company has agreed it has been cleared. I have emails from them confirming this and suddenly I had a text message saying I owe again. The worst part is they organised debt collection months AFTER I was told my account was settled, without a "final warning" email, so now my credit history has been affected because they cant seem to organise an proper system of dealing with customers. Theres a New Zealand phone number but that goes to an overseas call center, not that that matters because its 20 minutes of wait time. I have been told twice someone would call and apologize but havent heard anything.

Food was good though, but I'd rather crawl through glass than deal with the company again.

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Clarissa
7 months ago

Love Hellofresh Meals.
We get the Classic 3 nights box each week. Enjoy not having to meal plan, makes life easier. Only downside is sometimes damaged or bruised food, but I aways contact them with photos, and they sort it out for me.

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Milton
7 months ago

Love it so convenient for our family

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Dayna
8 months ago

Delicious meals, fabulous fresh ingredients. Possibly takes a little longer than expected to prepare but worth the effort. No waste. Very happy diners 馃槉馃憤馃徎

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Ruby
8 months ago

Hellofresh used to be great but not anymore. We constantly open a bag to find rotten produce. We have had two lots of rotten lettuce and a container of rotten cherry tomatoes. We received a $7 credit for this but still not good enough when you don鈥檛 have all the ingredients you need. We will see how next week goes otherwise we will be canceling and going to My Food Bag.

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Troy
8 months ago

Easy to follow the recipes and a great selection

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Jaclyn
8 months ago

Fantastic menus with stunning flavors

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Erica
8 months ago

I find HelloFresh very convenient and easy to prepare, all the food is tasty.

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Ashleigh
8 months ago

Fresh ingredients easy to follow recipes our family loves our hello fresh boxes

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Kristen
8 months ago

It has been really refreshing to have new meals to make for my family that gives variety & is full of flavor. I'm enjoying cooking alot more knowing I'm going to enjoy the end result so much more then the same old meals.

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Cecilia
8 months ago

Amazing, easy meals! The whole family enjoys getting in the kitchen and getting involved with the cooking now which is awesome.

Is HelloFresh legit or scam? Can I trust HelloFresh?

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