Help Scout
Read 9 Reviews of Help Scout to check if it is legit.
Website & Phone:
⇗ http://helpscout.net
– It becomes really slow very often. There isn't a week where I can just really focus on my work, as I have to wait sometimes 20-30 minutes for one email or attachment to load in.
– Their developers do not support, nor care about actual problems in their code.
When you contact their support, these people are not the developers of helpscout, maybe they have some basic knowledge about website development, but not that much. They can only tell you basic debugging ideas, what you have already gone through.
Once you finally get to a stage where they realize that there is an actual problem in their code, they are putting it into their to do list, where it might never will be solved. There were issues, where I was contacted years after reporting it, that "yay we solved it".
I sent them a recording about a 100kb attachment how slowly gets downloaded from their servers (about 30 minutes, if it gets downloaded at all), so if you are a web developer, you already know that zero codes are involved in this process, it is just pure server speed. And they just couldn't do anything about it, but this speed doesn't only affects attachments, but their entire system.
So instead of a smooth experience it is often a struggle to work with them.
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The notes and tags features are very useful to us, allowing for great organisation. We'll continue to use.
Reason for 4 stars is that the Android app needs an update – we use workflows in the online version however we cannot do this on the Android version.
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Really simple to use and set up, been using it for 2 years, never had a problem, never missed an email. Really happy customer here.
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