Hero Outdoors
Read 6 Reviews of Hero Outdoors to check if it is legit.
Website & Phone: ⚑
Phillip Murray Avenue 1240
Oshawa
L1J 6Z9
Canada
☎905-721-2500
⇗ http://herooutdoors.com
Card was charged immediately.
Product is not even in-stock and there is no ETA from the manufacturer. Hero Outdoors knew this, but happily charged my card, anyway. Multiple emails, Facebook messgages and phone calls have been ignored by this store.
In order to get my money back, I will need to do a "charge back."
This is a terrible, terrible store and they will never change.
A Google search will yield many negative reviews.
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The likelihood of the latter being the case is supported by multiple complaints lodged against this business by other (similarly affected) customers at a variety of online review sites. While Hero Outdoors has stated publicly that the majority of its order fulfillment/customer service issues stem directly from circumstances outside of its control (i.e. COVID-19), a cursory review of the complaints lodged against them reveals that they have an established track record of charging for products that are never delivered/received, which extends well before the Coronavirus outbreak began a few months ago.
Furthermore, Hero Outdoors鈥?typical response to its customers when openly challenged with these concerns appears to be doing anything it can to avoid providing a full refund or to deliver the products actually ordered. For example, this business will often ship out a small portion of the outstanding order and then fail to send the remainder, forcing the customer to continue waiting for items that will likely never arrive (if the customer is eventually given the opportunity to cancel their order, then they will need to pay a 20% restocking fee and ship back the items that they received (at their own expense) if they hope to see a refund). Hero Outdoors will also send substitute items for products that are out-of-stock, sometimes without informing the customer beforehand. There are also multiple reports of deliveries being sent, or refunds given, that do not correspond to reality (i.e. they are never received by the customer), prompting the need to initiate lengthy restitution proceedings through banks, credit card companies, etc.
In short, either Hero Outdoors is outright deceiving its clientele about the availability of its 鈥渋n stock鈥?items (presumably because they are drop shipping many of their products from another source), or it is committing outright fraud by selling products it doesn鈥檛 actually have/have ready access to. They also appear to employ bait and switch tactics when they are unable to provide/source an item they've sold, and are chronically unresponsive/uncooperative with their clientele when legitimate concerns over their excessive wait times invariably arise. Either way, this is a scam, and a reprehensible way to be conducting business.
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Is Hero Outdoors legit or scam? Can I trust Hero Outdoors?
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