Hero Outdoors

Read 6 Reviews of Hero Outdoors to check if it is legit.

Website & Phone: Phillip Murray Avenue 1240 Oshawa L1J 6Z9 Canada
905-721-2500
 http://herooutdoors.com

Kristofer
5 days ago

Placed an order over a month ago.
Card was charged immediately.
Product is not even in-stock and there is no ETA from the manufacturer. Hero Outdoors knew this, but happily charged my card, anyway. Multiple emails, Facebook messgages and phone calls have been ignored by this store.
In order to get my money back, I will need to do a "charge back."
This is a terrible, terrible store and they will never change.
A Google search will yield many negative reviews.

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Everett
4 months ago

Robbed me of about 300 bucks. No correspondence whatsoever, no money and no parts….

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Moises
8 months ago

Hero Outdoors charged my credit card for an order I placed on its website, however after 20 days of waiting in vain for the order to be fulfilled and not receiving a response following multiple inquiries for a delivery estimate/fulfillment update, it has become clear that this business is either failing or is actively involved with scamming its customers.

The likelihood of the latter being the case is supported by multiple complaints lodged against this business by other (similarly affected) customers at a variety of online review sites. While Hero Outdoors has stated publicly that the majority of its order fulfillment/customer service issues stem directly from circumstances outside of its control (i.e. COVID-19), a cursory review of the complaints lodged against them reveals that they have an established track record of charging for products that are never delivered/received, which extends well before the Coronavirus outbreak began a few months ago.

Furthermore, Hero Outdoors鈥?typical response to its customers when openly challenged with these concerns appears to be doing anything it can to avoid providing a full refund or to deliver the products actually ordered. For example, this business will often ship out a small portion of the outstanding order and then fail to send the remainder, forcing the customer to continue waiting for items that will likely never arrive (if the customer is eventually given the opportunity to cancel their order, then they will need to pay a 20% restocking fee and ship back the items that they received (at their own expense) if they hope to see a refund). Hero Outdoors will also send substitute items for products that are out-of-stock, sometimes without informing the customer beforehand. There are also multiple reports of deliveries being sent, or refunds given, that do not correspond to reality (i.e. they are never received by the customer), prompting the need to initiate lengthy restitution proceedings through banks, credit card companies, etc.

In short, either Hero Outdoors is outright deceiving its clientele about the availability of its 鈥渋n stock鈥?items (presumably because they are drop shipping many of their products from another source), or it is committing outright fraud by selling products it doesn鈥檛 actually have/have ready access to. They also appear to employ bait and switch tactics when they are unable to provide/source an item they've sold, and are chronically unresponsive/uncooperative with their clientele when legitimate concerns over their excessive wait times invariably arise. Either way, this is a scam, and a reprehensible way to be conducting business.

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Stuart
8 months ago

I ordered from them and now they will not respond to phone calls or emails. They took my money and never shipped the product. I would like my money back due to them being a business of fraud and scamming people out of a lot of money.

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Wendell
9 months ago

One of the worst online experiences a person could have. They have my money, still haven't fulfilled my order, and simply will not respond to emails and their phones are shut off. I opened a dispute with PayPal and as of today 1 week later, they have failed to respond to PayPal's request(s) for communication. IMO they have zero stock on any items and rely on our money to pay for orders that may or may not arrive from China. I hope for your sake you take heed and shop elsewhere so these people will be forced to close shop.

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Nicolas
9 months ago

Total scam please do not purchase from website. I ordered products on April 17th 2020, on April 20th 2020 my credit card was charged, and on April 21st I was contacted by my credit card company reporting that my card had been compromised. I believe I have narrowed it down to this company as being the compromise. I have emailed them twice requesting updates on my orders and no reply and from reading other reviews it seems that this company is a total scam. If you read any of the 4/5 star reviews you can tell from broken English that they are fake reviews. Total BS.

Is Hero Outdoors legit or scam? Can I trust Hero Outdoors?

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