HickoryFarms
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Kendrick
1 month ago
Ordered 2 Christmas gifts from hickory farms. Found out that only one was delivered. Call to find out the other one was out of stock so will order replacement and was told they will no longer give us the holiday promo of half off second gift. 1. Was out of stock ok that happens. 2 didn't notify us so we can reorder in time 3. Would not compensate for there mistake. 3 strikes and your out. Bait and switch.
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Jean
1 month ago
Packaging is inviting. That's it. I guess I've eaten too many high end cheese, crackers and sausage over the years. I have no idea why people find this appealing? Seriously! These products taste terrible,
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Shante
2 months ago
I got a gift from my daughter and let me tell you it was down right uneatable, The summer sausage was so greasy you good hardly see brown meat all white tossed it ion the garbage. Next the crackers, so stall and salty, tossed them in the garbage. Should I try the cheese?
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Cory
2 months ago
Placed very large order for my clients on phone Dec 14 with delivery for Dec 22. The item was in stock otherwise order wouldn't be taken. They called me Dec 21 to inform me out of stock and cancel order. Asked how this could happen just got sorry you will receive credit. I know why… Incompetent management that will hide behind covid… no excuse for not informing earlier it's all computerized! Will never do business with these people again! Jim M
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Marquita
2 months ago
On November 25, I placed an order for 5 gift baskets to be delivered on December 17. Two of the baskets were delivered on December 17 and one on December 18. I had not heard about the remaining 2 being delivered, so I called Customer Service to check on the status. I was told that they were out of stock on those items. I asked what I could get that could be delivered by Christmas and was told that the deadline for ordering for Christmas had passed (keep in mind the order was placed in November!). The "Customer Service" representative said that all he could offer was to refund my $80 (Duh!). Needless to say, I will not be ordering from Hickory Farms ever again!
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Jarrod
2 months ago
Charged my bank account fees for two gift baskets that were not shipped to me. 10 days until notified that one product was not available company has not refunded my 70 plus dollars no human contact automated phone message have not spoken with any human hickory farms at one time was my go to company for gift baskets will never use again contacted my bank to reverse charges for rip off
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Jade
2 months ago
I ordered a company gift from Hickory Farm on the 11th. It was supposed to ship maximum by the 15th of December. When it did not ship, I called and inquired. The customer service reps made all kinds of excuses and said there were delays in shipping. How can that be when the item did not even ship yet? I escalated to a supervisor. The supervisor called back and said they were sold out and would refund my money. Seriously?! I asked for an equivalent item but they are apparently sold out of everything. Do not trust this company with your business. Leaving people in such a predicament during the holidays is simply unacceptable.
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Kerri
2 months ago
Says they have special FREE freight but on line orders will not apply special. I called them and they said orders had to be under $200.00 BUT still would not apply Free Freight
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Cassie
2 months ago
Ordering online from Hickory Farms has been an absolute nightmare. I ordered 3 cheese balls and 3 summer sausage. They send me 3 blocks of jalapeno cheese. When I call they tell me a "specialist" will need to call me back. No one ever calls me back. I call again, wait on hold forever, again, and then am told that I will get a refund within 72 hours. No refund after 5 days. I call back. The next woman accuses me of having received what I ordered and finally says she will "look into it". This was 3 days ago. Still no refund and still no cheese balls or sausage. I am very disappointed and will never do business with Hickory Farms again.
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Arlene
6 months ago
Garbage disposal full of racist illegals.
A company that should not be open period. No sanitary working conditions.
A company that should not be open period. No sanitary working conditions.
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Craig
1 year ago
I rcvd. a Hickory Farms Christmas gift which I wished to return. It was unopened. I went to return it the day after Christmas, and was told 'no returns after Dec. 24th'. In other words, no returns, period. What a gimmick! It's the principal of the thing. They profess to their customer service being a priority, but that's obviously untrue. They're just there to make a buck. And their customer service at their website was no help at all. Hickory Farms, I know you're big-name, but this is one customer you've lost.
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Tabitha
3 years ago
I used Hickory Farms for gift giving last Christmas and the recipients were very happy. They offer selections in every price range from small items to large basket containing cheeses, sausages, fresh fruits, nuts, and chocolates. Deliveries were timely and orders accurate.
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Orlando
6 years ago
Ever since I was young we have had summer sausage at every family meal. Nothing else I can buy at any store seems to replicate the flavor of hickory farms which is why we always get our gifts from here.
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Kareem
6 years ago
They are very friendly over the phone. I had to place a large order to many family/friends and they were exteremely helpful to me.
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Nora
6 years ago
We only buy from them during the holidays but now that I see they have an online store we will be shopping year round!
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Chad
6 years ago
I always enjoyed receiving hickory farms at christmas. I typically do most of my entire shopping from this site and I am done in 30 min. No malls for me.
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Sade
6 years ago
Until I found the hickory farms website I didn't realize how many items they carry online. I started using them for gifts for many holidays and not just their christmas baskets.
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Joanne
9 years ago
Ordered some food for a friend on a deployment, it got to him in a really good amount of time. They give a great deal for APO/FPO shipping. It was nice to still be able to send something when we were low on money.
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Heidi
11 years ago
I have bought from them before never a problem
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Lewis
12 years ago
have never had a problem with service or product
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