Hill WEST

Read 1 Review of Hill WEST to check if it is legit.

Website & Phone:
 http://ebatterys.de

Deandre
5 years ago

Note Hill West seems to have gone out of business; they were previously registered as ebatterys.de. Posting this in the event that web site is re-activated.

Update: after escalating this to a PayPal claim and publishing this review, ebatteries did the proper thing by refunding my payment for the defective battery. They obviously read these reviews (at least the "real" ones) as they asked me to update my review noting "I will be very appreciated for your kindness to change into positive feedback or delete it." I upgraded my rating to three stars. Caveat Emptor…

Cross Ocean Electronic Company, Ltd. owns several websites including ebatterys.co.uk, ibatterys.com, ebattery.com.au, ebatterys.ca, ebatterys.de. All have similar fair to poor ratings which should be combined on TrustPilot. My experience is with ibatterys.com in the USA, but applies to their other sites as well.

Ordered two Ryobi 120L batteries which I knew were refurbished, but guaranteed 3 years. The batteries were shipped from a nearby UPS facility, but had no return address. One battery showed as defective when plugged into the Ryobi charger; the other took a charge, but only time will tell if it was really refurbished. As with other reviewers, Cross Ocean first offered, thru PayPal, to replace if I sent the battery back to China at a cost to me of US$28 (for a $30 battery). When I refused that offer, they offered to send a replacement for $8, I could keep the defective battery and they would "bear the rest lost ourselves." Not wanting to throw good money after bad, I refused that offer and escalated it to a PayPal claim.

Based on other comments, I'm not confident even a partial refund will be forthcoming – some have had success with PayPal, others not so much. I do know that I will not deal with this merchant again. Their site(s) promise all sorts of things they can't or won't deliver on, they can't be contacted directly, won't take payment other than thru PayPal. Even if their intentions are good, the result is still the same – the customer is stuck with the wrong or defective product with little or no recourse.

Is Hill WEST legit or scam? Can I trust Hill WEST?

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