Hilton Hotels & Resorts

Excellent service and v comfy

Our Air Conditioning wasn鈥檛 working on the first day we check in two adults and three children 34掳 outside so you can imagine how hot it was inside One room 5 people without the Air con – They tried to fix it there Air con was already broken when we check in they brought us a fun four-star hotel funny

We Also like to make a use of the swimming pool We couldn鈥檛 do that for 3 nights staying there at the hotel we send an email on the first day to can confirm availability no one has responded to us customer service is very poor nobody come to change our bedding clean our room. Really shame

But a brilliant location

I stayed two nights at the Brighton Hilton Metropole, it was a terrible experience.

– They turned off the water from 9am-5pm which meant there was no water in the room, we couldn't even flush the toilet!

– A member of staff entered my room whilst I was getting dressed, highly embarrassing.

– They had a leaking pipe dripping into the corridor outside my room for the three days I was there, it was dirty and smelled bad.

– The air conditioning wasn't working the whole time I was there, there wasn't even a fan. It was 35 degrees outside.

Really disappointed with the service I have not stayed at a Hilton before and I definitely won't be doing it again.

Staff were nice but nobody was able to fix any of the problems.

I have emailed Hilton customer reservations (sam.griev) twice now to get a refund as the hotel is not open for my stay. No reply!! Now trying to get money back through my credit card. Do not trust Hilton.

my room wasn鈥檛 that nice, bathroom wasn鈥檛 clean. pricing wasn鈥檛 great either,

I do not recommend Hilton hotels. Avoid parking in front of their hotels as they are using scamming company to oversee them. Scamming company is Gemini Parking Solutions. I overstayed drop-off bay by 16 min (Hilton in Luton). They sent me a letter saying that I can appeal. During appeal time opportunity to pay discount penalty (within 14 days) will not be affected. I appealed (the same day I received notification about penalty) and at the day of appeal rejection the discount vanished. Avoid Hilton hotels as they are collaborating with those scammers.

The location of the London Euston Hilton is very convenient and the rooms okay. It could make a pleasant place to stay in London. However the customer service on July 25/26 wasn't great which sadly makes it a 1-star experience. We had pre-paid for our rooms but when checking out the Front of House Manager demanded that we pay again. To make matters worse the amount taken from my card was unreasonable. In these difficult times consumers want to trust companies that act responsibly and fairly. Sadly on this occasion, Hilton haven't. I have given direct feedback and tried to resolve the matter with Hilton but am still waiting for a resolution. I wouldn't recommend the London Euston Hotel and am now wary about any further hotel bookings during the Covid crisis.

Having booked a Hilton hotel In Aberdeen through my Hilton app I then cancelled the reservation 3 months before the date of arrival. The Hilton customer service said the refund of my deposit should be through in 10-15 days. Shortly after cancelling lockdown hit and I gave Hilton a few more weeks to issue my refund. After 8 weeks I called chasing the refund and was told there鈥檚 a backlog due to Covid-19. I gave it another 3 weeks and called Hilton again only to find the hotel had closed and gone in to liquidation. I was told it鈥檚 now in the hands of the liquidators and I鈥檇 need to wait.
Sadness aside at those people who鈥檝e lost their jobs, Hilton sat on my request for a refund for weeks whilst the hotel continued to take money deposits. Then failed to communicate any of the issues until after several calls. I booked directly through Hilton however they didn鈥檛 own the hotel therefore can鈥檛 process the refund.
Shocking service offered and devious legal curtain that Hilton hide behind as you鈥檙e led to believe you鈥檝e booked and paid Hilton but really their just a booking agency.

2 complaints made about the Hilton Brighton Metropole & ZERO response from anyone.

I'm not a snob. I work bloody hard and haven't had a holiday for a number of years, so decided to book a "working" trip away to try and recuperate, relax, recharge and reboot! No luck.

I was completely and utterly lied to by both Hilton & Booking.com at point of sale and also in follow up emails. I asked for 2 rooms close to each other with a good view, ended up with 2 rooms miles away with "vistas del concrete". I even received a follow up email from the hotel saying that our requests had been fulfilled. This was a lie & simply to stop me cancelling. I'm not stupid.

Upon arrival we were told ALL the facilities were shut. Those were the same facilities being advertised on Booking.com with ZERO indication of any of the facilities being shut. So 拢100/night for simply a room. Forcing us to have to leave the hotel any time we needed anything. No room service, nothing.

A pretty awful room to be honest to add. Needed a lick of paint, 2 singles pushed together left me crippled after 3 nights constantly sinking down the gap (lol but not lol, lol). Shower leaking water absolutely everywhere in the horrible 80's looking/feeling bathroom. Staff were nice though.

Very poor refund experience and like BobG still waiting. So far for me the Hampton by Hilton has taken 7 weeks and Hilton鈥檚 twitter feed has given various different excuses. I agree with others that it was apparently generous of Hilton to agree to refund but I now learn the hotel was (and is) closed anyway – until 1 July. An agreement to refund is worthless without the refund. I am also a regular customer and member of the loyalty club which clearly means nothing. I feel thoroughly fobbed off and will now have to raise a dispute with my credit card company. Poor show Hilton – when lockdown lifts I鈥檒l be staying with Premier Inn who deserve recognition (and business) for refunding in 48 hrs.

I contacted a Hilton representative by phone on Sunday 21.03.20 to cancel my reservation for Manchester Double Tree Piccadilly [scheduled for 1 to 3 April 2020]. I was told by Hilton's representative over the phone, which I accepted in good faith, that a refund of 拢208.50 would be in my account "within one month".

After the month elapsed, I e-mailed Hilton [on Friday 24 April] reasonably requesting an explanation for the delay. I received a response stating that "because of the big volume of requests for refunds the process takes up to 30 business days counting from the day the reservation was cancelled".

I e-mailed Hilton again, on 13 May, which was nearly 8 weeks since the reservation was cancelled; well over the "within the month" originally promised or the "30 business days" latterly promised. Incredibly Hilton replied with their 3rd "promise" stating that it would be another 2 to 4 weeks before payment would be made.

I am a Hilton Honours member and have been for many years. If this is how they treat their "exclusive members club" I fear for their sustainability in the current climate.

Suffice to say that I will not be using them again once the pandemic is over. I suspect I will not be alone.

Always a nice weekend

Still waiting for a refund even a rough date would do for a refund. No money in the bank but Hilton willing to keep our money to keep themselves in business. They have a very poor customer relations manager in charge which will cost them when lock down is over, people will not forget.

Given these challenging times and the questionable activities of many large companies, who are using every method possible to deny customers the refunds they are legally entitled to, I need to highlight the companies who shine, and Hilton is one of the few I have encountered.

Hilton hotels emailed us to ask if we would like to cancel our non-refundable reservation for a full refund, which was just amazing as they were not obliged to offer any refund, let alone proactively offer one. They also extended our Gold membership, which was another unsolicited gesture way beyond anything we could have expected.

Hilton's proactivity was very much appreciated, especially when we have had flights cancelled by airlines such as JET2 and TAP, only to then have them and agents such as Expedia, deny us and thousands more the refunds to which we are legally entitled. This won't be forgotten!!

Thank you Hilton for showing us that not all companies abandon the customer at the first sign of difficulty. You have secured our future business!

Stayed at Park Lane Hilton Hotel in January 2020 for a few night. Had the executive booking as I had several back to back meetings. The service was fantastic and food was amazing. Staff are friendly and helpful.

Thank you all again, I will be back

Gary Strong

Big shout out to Hilton by looking after their customers and refunding non refundable bookings in this time of crisis.
Unlike many other greedy companies like booking.com they realise that people will travel again and will give their hard earned cash to companies that looked after them during this terrible time.

Delighted that Hilton hotel have refunded my deposit for a booking after my flight to Spain was cancelled. Much appreciated.

Thank you to all the team at Hilton Hotel.

Well done Hilton

Got full refund for a trip planned for Easter, great service

As we booked the hilton (as we always do) via, holiday extras, they refuse to amend our booking after our cruise (30th wedding anniversary) was can C elled due to corona virus.
They keep quoting policy, well thanks hilton for your empathy and understanding.
Won't be using you again

annoyingly they never refunded my deposit and it's been over 30 days. emailed 5 times and never able to get it resolved.

Hotel was Hilton Double Tree Amsterdam

Disgusting service! Online booking system changed my dates, called and waited 45 mins to speak to a member of hotel customer service to amend the dates. Told will cost double to amend the dates and cannot cancel or lose my money and then hung up. Absolutely terrible. Never again

Staff were excellent, room was amazingly spacious but the Cinnamon restaurant just seemed to be an excuse to make as much money as possible. Would not return due to the feeling of being fleeced

I can honestly say that nothing is too much trouble for the staff here, even when I arrive at a short notice booking. And the breakfasts are a good start to a working day.

Stayed at the Hilton hotel burton this weekend absolutely amazing beds and pillows fabulous much .. best nites sleep I鈥檝e had in a long time . . .. rooms are spotless shower id love a home staff friendly helpful food great had an amazing experience just the mini break we needed can鈥檛 fault the place .

I called the Hilton London park lane wanting to potentially book a night for my wedding anniversary. The operator I dealt with ALEX MCKRIETH provided me with a fantastic phone call experience, asking all relevant questions about the reason for the stay etc. Due the the time of year I was planning on staying he explained that the prices are generally the highest and I was looking at 3 hotels at the time. In the end I decided to book the Hilton metropole as this was approximately 拢350 cheaper @ 拢250 compared to the 拢600 for one night I was getting at park lane, and as I had already spent more than enough for my anniversary park lane was simply not feasible for me. I would however not hesitate in booking park lane in the future out of the peak summer season when rates are much better. Well done Alex!! your a credit to your employer and I hope that they share this feedback with you