Hive.co.uk

20th of January I ordered a hive outdoor camera to be installed for the 3rd February. 3rd February – No engineer turns up and I end up speaking to 8 different people until a new installation date is booked in for the 5th 5th February – Engineer turns up to install HIVE heating !? I quote "I can't install cameras mate" engineer informs me to wait twenty minutes for the electrician to turn up. 2 Hours later no electrician !? Another 2 hours on the phone to British gas and Hive to be told sorry we booked the wrong job we can get an electrician to you tomorrow 6th February – Electrician turns up, I quote " wheres the camera ?" We were informed that the camera would be delivered with the electrician when they came to fit it. According to the engineer they never carry cameras with them. So after the third failed attempt and my patience hanging on by a thread, I phone to cancel and get a refund. Another hour of being passed from one department to another to be told only the payment team can give you a refund. Can I speak to them then ? The answer a simple no even were not allowed to speak to them. I've never being so disappointed or disgusted at the level of service provided by such a supposedly customer focused company

My Hive was not working l got in touch with their technicians and with in minutes the problem was solved great agents very polite and helpful would definitely recommend getting a hive !!

Absolutely rubbish, had it bout 5 months. Have rebooted several times, reset it a few times but doesnt make any difference, seems to capture all or nothing. Would not recommend

Hive offer a great range of books, CDs and DVDs with seamless ordering and delivery. As an added bonus, they support local independent bookshops too.

Fantastic online bookshop, giving commission to local independents of your choice. Choose them over A****n.

Books at modest prices compared to other sellers. Free delivery. Your nominated local independent bookshop receives a reward based on the value of your purchase

An excellent choice of books, quick delivery and great prices. Great that by buying from this site you can also help small booksellers.

Brilliant choice of new books below RRP and secondhand books in good condition. You can select your local Bookshop to receive a small commission from The hive. Fantastic!

Items back-ordered for months, some parts of the order were cancelled without consultation or being given a choice. On the other hand, one package got lost in the mail and I received a replacement, and customer service was relatively quick and efficient once I contacted them.