I needed to do a claim and reported it immediately after the incident happened. It takes me multiple phone calls (where the response is either "we are handling the matter" or even "we cannot help you" depending on who answered), non-answered e-mails and chats to finally receive the simple answer that I need a quote from a repairman to get my claim processed.
Why was this not told on my first call? Why did I have to contact homebrella multiple times to get this answer is over my understanding. This added to the fact that in the phone calls their response was arrogantly toned and that the process is not transparent or professional has lost my trust to them.
They advertise that their advisors speak fluent English and that they are expact & student friendly. The English I faced was below average or even as one of them answered my question if they speak english: "non, pas du tout madame". By my experience it seems like they hide behind the young and "cool" appearance to take advantage of young or foreign renters who might not know better…
Really poor service. Avoid.
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