Homemaker鈥檚 Villa

Read 3 Reviews of Homemaker鈥檚 Villa to check if it is legit.

Website & Phone: 1400 Main Ave Moorhead 56560 United States
+12182366724
 http://homemakersvilla.net

Corina
7 months ago

Our experience started off great, clear signage in their front door related to COVID 19 Protocol to shop in their showroom….a good thing.

The sign said knock or call and the provided a number. I selected the knock option as I had made eye contact through the glass with an employee at the desk – when the employee came to the door the greeting was quite gruff with a list of C19 related questions – ok, keeping employees and customers safe is a priority, so no biggie. Though I'd recommend just providing the 'call us' option – it's clearly what is preferred.

We entered the showroom and were directed to the appliances we indicated interest in. After a few minutes of browsing, a sales rep came over to assist us, which would normally be a good thing. Conversation ensued about the appliances, options, colors, etc. however, the sales rep had difficulty listening to and answering our questions about specific appliances. Just a constant repeat of the same few pieces of information…..which wasn't really helpful. Our questions were specific because of a uniquely shaped/sized kitchen and a desire to maximize space while updating appliances. After 20 or so minutes of asking questions and continually getting the sales agents opinions rather than an answer, we called it quits. While for some this might not warrant a rating of one, for me it did. If I'm going to spend a significant amount of money on appliances, please, just answer my questions or say you don't know (which is technically an answer). Hopefully a visit to the competing store down the street will prove to be a better experience.

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Raphael
1 year ago

DO NOT USE THEM. Straight up crooks. I had them order a part for my oven and they quoted me $72.00 dollars. I found the exact part on amazon for $10.00. I called and confronted them and Gary the Service Manager refused to take it back. He is very unprofessional and I knew more about my appliance then he did. Stay away from these guys

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Blake
2 years ago

We purchased a Whirlpool dryer from Home Depot with the extended service protection plan. We had an issue with our dryer, called up Home Depot, and they issued out a claim with the service provider being Homemakers Villa. Part of the process was that Homemakers Villa was to call us back to coordinate times they would visit but we had not heard anything from them.

My wife decided to call them and ask about the status and to get a better estimate of when they will come provide service because she wanted to get laundry done. What she faced was the most incompetent and rude people in all of the Fargo-Moorhead area. The service rep, Lisa, was getting after my wife because the order they received was not complete. She constantly berated my wife in telling her that everything is all wrong and that it was up to us to figure it out. I could hear the nastiness spewing out the speaker of my wife's phone and I had enough of it. At one point Lisa said to my wife, "it just says concession on this. What are we supposed to be consesshing?" Wow….just wow.

I then spoke with the manager, Gary, who proceeded to tell me that it's not their job to qualify and validate their order and it was up to me and my wife to go back and get everything squared away. Mind you, they never told us what actually needed to happen. They were hostile and rude and straight up said that "big box stores screw up everything." I informed Gary that I will suggest Home Depot remove them from their service provider list and he said that is fine.

Apparently they don't care about their clientele. They don't care about the work that they do. They don't care to do what is needed, let alone go an extra mile. How in the HELL would I EVER trust a company like that to perform any sort of service? In my 20+ years being in or around retail, I've never experience such a terrible experience. If you have to have services provided by this company, do yourself a favor. Call wherever issued the service provider and recommend someone else. Otherwise you are going to be dealing with a situation that is going to make you frustrated and angry. It's remarkable that a company like this still exists in the FM area.

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