Horse.com

Trevor
2 months ago

I give this company NO STARS!-Ive been trying to find out information on my order through Email cause it seems as if CUSTOMER SERVICE can't answer a phone!-I was replied BACK to through Email with one of their ADS from their store!-Who does that to an ALREADY PAID for product CUSTOMER!-I Truly DO NOT RECOMMEND this company for anything!-So there for… NO STARS

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Lisa
3 months ago

I paid extra to receive two blankets for my horses. I expected them within 3 business days of ordering. But, according to the tracking number, they hadn't shipped the product yet after the 3 days was past. It took 13 days to get the products.

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Noemi
3 months ago

I ordered a simple cheap made in china by the way, d-ring snaffle bit. It was welded shut on one d ring so i called the customer service to just send it back and get another one. Sometimes this happens i realize that, but they wanted me to send a picture of the bit like that would show in a picture, the girl was rude, short, and acted as if i was trying to rip them off. For goodness sakes it cost 30.00 what the hey. So i just cut my loses and said forget it. But i will never do business with this company again, to say the least

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Leonardo
5 months ago

I ordered 2 items and nether were delivered. I call customer service 5 times to get this resolved and spent over 2.5 hours of my time trying to find our when my items would arrive. Each time I was given different dates. It's been over a week and still have not received the order. I tried to cancel the order and that was was such a frustrating and was told I could not cancel one of the wormer. I would not ever use this company again and don't recommend it.

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Sandy
6 months ago

ordered fence charger and paid to send it. Took weeks. I did not work. They are almost impossible to deal with on the phone. They did not want to help me. After calling them everyday for weeks I was able to get a label to return it. Then it took the same amount of time to get some of the money back. Bad company all the way around. Avoid them.

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Margaret
6 months ago

I ordered a fly sheet and loved the look and fit. However after turning him out in it I realized It was impossible to stay straight on him due to the slippery fabric. I called to request a return and was told I couldn't return it since it had been used. Yet how would I have known this without using it? So with this company, if you buy a product that proves to be completely useless, and what I consider defective, you can't return it if you've tried it. And the employee I dealt with should not be talking to customers, sounding more like she should be at home. Rude; unfriendly. And I tried to write a review for the product and they blocked it

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Corey
6 months ago

I made a simple order for two fly masks on July 11.. I waited, I waited…. then I got an email that said it would not be shipped until July 24….I ended up having to put the horse I ordered one of them for to sleep on July 24. Then I get an email saying it would not be shipped until Aug. 3rd! I called on July 27 and cancelled the order. She said she did not know if they could stop the shipping. I said, for crying out loud, it's not shipping for another week according to your last email. I open my banking online on July 29 and they had charged me for it and then an email saying they had shipped it. I called her and told her I had cancelled it and she said, well, we told you that we did not know if we could stop it. How can you not stop it when you have TWO DAYS to notify your shipping dept??! I used to buy quite a few things from this site. NO MORE! And I will tell everyone I know that has a horse to not order from them. Terrible customer service.

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Summer
8 months ago

Hasseled with customer service almost a month on a back order and then recieved the wrong product…Wait time is terrible for calls. Does really seem to take or go the distance to make customer happy with transaction…

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Richard
1 year ago

I order from them frequently. They have never gotten my order wrong, and they ship promptly. My only objections are their shipping prices seem out of line with other companies, and they use a "discount code" to try to trick you into buying more than you need when they could just provide better pricing and lower shipping costs.

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Emma
1 year ago

Paid for items I never received. Received another order in error. They insisted I handle their mistake in shipping before receipt of my ordered items. Bad business practices. Buyer beware!

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Yvette
1 year ago

The entire pony club hates this disguising website which does not provide our fur babies with their blankets and tack. They are crooks and pigs which disappointed the entire pony squad. Ashamed.

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Marlon
1 year ago

Horse.com charged me the right price, then reversed the charge and submitted a second charge for almost $16.00 more than the amount I authorized. Worse yet, when I called to complain, the customer service rep named Vivian argued with me, alleging that I was lying about the email confirmation (receipt) THAT HORSE.COM SENT ME, which clearly showed a total price consistent with the 1st charge, not the 2nd charge. When I told her that their order system did not include any tax calculation on the payment screen, she proceeded to lecture me on internet taxation law. Ms. Vivian reiterated her belief that I was lying about the absence of tax and about the different order total that displayed during the payment step. She refused to adjust the charge. I suspect that their ordering system purposely does not include tax in the order total to induce people to buy the items, thinking that they are spending less money. Then, Horse.com does the old switch-a-roo with the credit card charges, banking on people not paying attention to their credit card statements. I did not authorize the higher amount so legally they cannot charge it. I disputed the charge with my credit card company, provided a copy of the email confirmation from Horse.com with the correct total, and it credited my account for the difference. Don't put up with this kind of nonsense. If you did not authorize the amount, then dispute it. TheHorse.com should be the named plaintiff in a class action lawsuit and/or be investigated by the Consumer Protection Division of the State's Attorney General's Office for deceptive trade practices.

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Kasey
1 year ago

This is an excellent company and I order frequently from them. The prices are great and the delivery is speedy

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Terrance
3 years ago

DO NOT ORDER FROM THIS COMPANY. The service is awful and if you return items in the mail you must call them to get the address and if it's lost you're out of luck. They treat their customers worse than any other company I have ever ordered from. You won't get your money back and if you dispute the charge, they will fight you for every penny. Stay away and order from a more legitimate company.

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Caitlyn
3 years ago

Very poor service. Ordered items paid in good faith and 4 days later order continues to be "in process" I have called 2 days in a row, no one has any clue when my order will be shipped. The owner of this company needs to step up and put their money where their mouth is and hire adequate help to be able to fulfill their orders in a timely and professional manner

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Ciera
5 years ago

Excellent prices and a variety of things to choose from weather you show, and all kinds of showing, to just recreational. Good Customer service, too!

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Sasha
9 years ago

all about horses

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Duane
10 years ago

It's a site about horses!

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