HostMySite
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Website & Phone: ⚑
Pencader Drive 650
Newark
19702
United States
⇗ http://hostmysite.com
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Time to give up on nostalgia and admit they've reached rock bottom.
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Their customer service is outsourced to individuals who lack empathy and any ability to understand customer needs, let alone put themselves in their customers shoes to find workable solutions to their problems.
Getting a solution to a problem results in the reps finding a way to get out of addressing the actual problem, mostly by asking question after question, which is fine at first, until the result is always, you could always buy ( insert new feature they have taken away over the years ), which sadly after 15 years has reached it's limit for me personally.
Being unable to update a server certificate after submitting an initial request then blocking access to servers, or blocking FTP access or other standard services offered on other platforms for less money was the last straw. FTP'ing on their shared services results in a failed certificate warning every time yet they insist it's valid. Unfortunately their support failed to understand that customers do not want to be prompted for each file transfer that the cert is invalid, and that saying you need to buy an individual server account to get around this is unacceptable. Update the local certificate on your shared server, it's that simple in 2020.
Their control panel software is very buggy and requires having to submit tickets in for most tasks, including file archiving or updating PHP versions or .htaccess files. Yet they never update or fix these issues, even after years of repeated ticket submission.
Lastly, and this may big a big one for some, they use pear mail now for email submission via a website, versus php mail, and they do change their requirements often so you may not get any email correspondence for days or longer unless you stay on top of this.
In closing their spam filter for email is also lacking. Often creating a new email account for a domain results in your inbox being flooded the next day with spam, even though you never gave the address out to anyone. Their response is of course another paid spam filter, which sadly isn't much better than their initial offering and results in emails being mislabeled as spam.
There are other more reliable and competent hosting providers out there, sadly I just was hoping after 15 years that HMS would be going in a better direction but they are not and it's time for me to say goodbye. YMMV.
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