HostMySite

The f'ng assh*les sold me a Windows based plan, the after they got my money, they said, "Oh sorry we don't do Windows anymore." Now I can't move my domain for 60 days and my company email is down until December. They wasted $1000 of my time. F these assh*les.

Do not sign up with this company! 10 years ago they were awesome. Now their tech support is little more than voicemail and the response is always "It's been escalated" and "we're working on it.' Had a simple ticket in for a week and despite multiple calls and emails no one will give me a response. Our dog rescue organization has been shut down for a week (and still ongoing) because we can't get an answer. Today I was assured that a manager would call me back in 30 minutes and here I am two hours later still waiting.

Time to give up on nostalgia and admit they've reached rock bottom.

Been a HMS customer for just over 15 years and during that time I experienced a steady decline in their customer service and general decline in their services as a whole.

Their customer service is outsourced to individuals who lack empathy and any ability to understand customer needs, let alone put themselves in their customers shoes to find workable solutions to their problems.

Getting a solution to a problem results in the reps finding a way to get out of addressing the actual problem, mostly by asking question after question, which is fine at first, until the result is always, you could always buy ( insert new feature they have taken away over the years ), which sadly after 15 years has reached it's limit for me personally.

Being unable to update a server certificate after submitting an initial request then blocking access to servers, or blocking FTP access or other standard services offered on other platforms for less money was the last straw. FTP'ing on their shared services results in a failed certificate warning every time yet they insist it's valid. Unfortunately their support failed to understand that customers do not want to be prompted for each file transfer that the cert is invalid, and that saying you need to buy an individual server account to get around this is unacceptable. Update the local certificate on your shared server, it's that simple in 2020.

Their control panel software is very buggy and requires having to submit tickets in for most tasks, including file archiving or updating PHP versions or .htaccess files. Yet they never update or fix these issues, even after years of repeated ticket submission.

Lastly, and this may big a big one for some, they use pear mail now for email submission via a website, versus php mail, and they do change their requirements often so you may not get any email correspondence for days or longer unless you stay on top of this.

In closing their spam filter for email is also lacking. Often creating a new email account for a domain results in your inbox being flooded the next day with spam, even though you never gave the address out to anyone. Their response is of course another paid spam filter, which sadly isn't much better than their initial offering and results in emails being mislabeled as spam.

There are other more reliable and competent hosting providers out there, sadly I just was hoping after 15 years that HMS would be going in a better direction but they are not and it's time for me to say goodbye. YMMV.

The absolute worst hosting company. Support is useless and just plain pathetic. They have no idea what they are doing. I no longer have access to FTP. I have to rely on them to do it. They do not respond to support emails. It has been days now since I contacted them several times by email and phone calls. Still nothing. Bunch of f__ing idots over there. Be warned by mine and other users do not use them. You are just asking for a world of trouble/issues.

Be careful, this hoster allows spammers like internetseer.com to operate with impunity, so their servers are targets.