Hot Sex Store
Read 59 Reviews of Hot Sex Store to check if it is legit.
Website & Phone:
☎1-800-683-2174
⇗ http://moonyblue.com
The case was advertised as a "Draco Deff Cleave" iphone case on this website.
i have purchased these phone cases before from reputable companies and they are a premium product.
what arrived after ordering from these people… was a cheap, badly made, copy of someone elses' product.
i had thought that this was illegal….
i have posted a review about this before, but it has been repeatedly removed by Trustpilot… for breaching rules… saying my review is defamatory…
if this seller sold legitimate, honest, quality products, there wouldnt be a problem.
BUT THEY DONT!!!!!
I have provided trustpilot with all the necessary proof of purchase and my review is an honest reflection of my experience with these… people….
I would point other users to reviews of Trustpilot themselves…
Alot of other users having their reviews deleted by trustpilot for simply telling their own misfortunes…
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After their untrue response to my review, I have again emailed them outlining how misleading their web page has been, what carbon fiber is and I've ASKED for a refund and again I have ASKED for their address to return this product. But with this companys stand-over tactics and just blatantly ignoring customer complaints, i will happily keep writing negative reviews where ever I can!!! thats not a threat Bobby! Thats the action im taking in response to your companys poor attitude.
Feel Free to REPORT this post!!!!!
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I had originally ordered a galaxy s5 wireless charging cover from them (around $50).
When I recieved the product a month later and opened the package it was a copycat case of the original with a wireless stick-on chip in the back of the case (something I could have easily purchased from ebay for $1).
Imagine my disappointment when I could feel the quality of the case was fake/shiney plastic leather (easily scratched, I know because I had a friend who got the official case). Disappointed but not willing to give up I put my phone in and put it on my wireless charging pad (works with my now new s7 edge).. Nothing, I try making sure the chip is in the right place, nothing again.
I email them asking what's wrong. You can imagine my frustration as I'm sitting here trying to get my one and only phone (which runs all my work and emails from) to work after waiting a whole month for it to arrive.
They email me back very quickly with some tech support, at this point I have given up and ordered a new phone so I didn't reply for a while.
When I did I expressed to them my severe disappointment and unhappiness (which I was not rude in) they came back at me with store policy "Sorry this happened. Normally for any defects such as this we'll send a replacement or give an in store credit for the same amount if you don't want a replacement of the same product.".
Given no other option I go on their website to take a look.. And what do I see? A phone case I recognise selling for $25 that I saw on ebay for no more than $3 or $4.
It is at this point in the middle of the email back and forth (and me trying to cash in my store credit) that I decide to leave a review here. It was not a nice review and they noticed immediately and emailed me saying "You will have to delete the untruthful Trustpilot review for us to continue any further discussion with you, if not we'll just leave it at that and end communication with you."
I must state at this point that in my original review I had said that I was led to believe the case was an original one only to to find out it wasn't when I received it.
Anyway.. Under the duress of this threat of not receiving my money back or any sort of compensation I had to delete my original review. After that they refunded me in full.
If I had ordered from ebay or even Amazon I have no doubt I would have recieved a full refund. Beware of their policy on unwilling refunds and questionable 'quality' products. And any of their 'other' websites as well (smartykoo).
I had ordered from any of the major online stores (with trustworthy policy) I have no doubt I would have recieved a full refund. Beware of their policy on unwilling refunds and questionable quality products.
Note: since the writing of this review I have been threatened again. This time with legal action to take down the review. I believe it to be a scare tactic and have not heard from them since. If you are about to post a negative review please do. Stand strong if they say you are defaming them. A customer is always right! And know that any legal action is a lie because they simply don't have any other means to make you take it down.
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I had originally ordered a galaxy s5 wireless charging cover from them (around $50).
When I recieved the product a month later and opened the package it was a copycat case of the original with a wireless stick-on chip in the back of the case (something I could have easily purchased from ebay for $1).
Imagine my disappointment when I could feel the quality of the case was fake/shiney plastic leather (easily scratched, I know because I had a friend who got the official case). Disappointed but not willing to give up I put my phone in and put it on my wireless charging pad (works with my now new s7 edge).. Nothing, I try making sure the chip is in the right place, nothing again.
I email them asking what's wrong. You can imagine my frustration as I'm sitting here trying to get my one and only phone (which runs all my work and emails from) to work after waiting a whole month for it to arrive.
They email me back very quickly with some tech support, at this point I have given up and ordered a new phone so I didn't reply for a while.
When I did I expressed to them my severe disappointment and unhappiness (which I was not rude in) they came back at me with store policy "Sorry this happened. Normally for any defects such as this we'll send a replacement or give an in store credit for the same amount if you don't want a replacement of the same product.".
Given no other option I go on their website to take a look.. And what do I see? A phone case I recognise selling for $25 that I saw on ebay for no more than $3 or $4.
It is at this point in the middle of the email back and forth (and me trying to cash in my store credit) that I decide to leave a review here. It was not a nice review and they noticed immediately and emailed me saying "You will have to delete the untruthful Trustpilot review for us to continue any further discussion with you, if not we'll just leave it at that and end communication with you."
I must state at this point that in my original review I had said that I was led to believe the case was an original one only to to find out it wasn't when I received it.
Anyway.. Under the duress of this threat of not receiving my money back or any sort of compensation I had to delete my review. After that they refunded me in full.
If I had ordered from ebay or even Amazon I have no doubt I would have recieved a full refund. Beware of their policy on unwilling refunds and questionable 'quality' products. And any of their 'other' websites as well (smartykoo).
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Delivery to Sweden!
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As my original order was not in stock (supply line issues) he helped me choose a different item (upgrade) that worked on my system.
Works just fine so his experience on this was great.
Cheers
Nik
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I contacted MoonyBlue customer support and got a response within 24 hours. After a couple of mail exchanges MoonyBlue agreed with a full refund which I received within 6 days. I鈥檓 very happy with the way MoonyBlue handled my case and was very pleased with the quick response I got every time I replied.
I would definitely go with MoonyBlue again, but would first do a little bit more investigation on the product.
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So I am happy with the services of Moonyblue, because they. do what the promise
Unfortunately my smartphone in the new quickcover slipped out of my hands and felt on the ground and is now broken.
It is a little bit expensive to buy a new one right away )>:
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