HotelNizzaetSuisse

Read 1 Review of HotelNizzaetSuisse to check if it is legit.

Website & Phone:
 http://grandhotelnizza.it

Janice
4 years ago

Getting downgraded to 2 small rooms 18 days before arrival – Due to the hotel have overbooked.
I strongly warn against making booking at Grand Hotel Nizza et Suisse – They don't care about their customers.

We booked a suite with space for 2 adults and 2 children 6 month in advance, and got direct confirmation from the Hotel manager on the room.
18 days before arrival they just send an email, with the information that the suite was no longer available, and we could get 2 standard rooms.
We didn't wanted to stay in 2 separate rooms and split up our small children.
I emailed them serval times, explaining that we wished to stay in one room with our 2 children.
But they didn't care at all – We could accept the 2 small rooms or cancel the reservation.

I could see on there website, that "our" big room was available some days before, and also after the periode we should have stayed there – The hotel manager would not confirm, when I called her over the phone, that they had overbooked – But it is the only natural explanation.

So now we have to find another hotel 17 days before our vacation – Imagine how many hotels that currently have a large room with space for 4 people. And the few who have large rooms, has also turned the price up.

Book another hotel, if you want to make sure that you get what you ordered.
Grand Hotel Nizza et Suisse don't care about their customers.

Kind regards
Thomas Guldborg

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