Hsbc

I opened my HSBC account with $10k that was supposed to earn me a welcome bonus of $350 after 90 days.
To actually get in touch with their abysmal customer service takes endless phone trees and a lifetime listening to horrid muzak only to be helped by someone who is essentially helpless as they cannot do a thing, just request information which takes a considerable amount of time to get (think days…) and then they still don't know. Well after the 90 days were up I repeatedly inquired about the welcome bonus and after being told that I meet the qualifications I was told (multiple phone calls through their archaic and awful system) that since I didn't use their link to set up the account I wouldn't be getting my bonus. I then withdrew all the funds I had in the account and left the .45垄 in interest for them to choke on. Little did I know that they would charge me $25 for every month my account was under a certain balance and after receiving a collections notice I once again got on the phone to deal with the worst bank in the universe, well, maybe the galaxy. You can imagine my great delight that it only took 5 calls to finally close my account. It is breathtaking how poorly managed this bank is, and wherever I am in the world, I will never use an HSBC ATM, or have anything good to say about this company.

Quick on getting approved. For unknown reasons, my account was locked. For 2 months now, unable to get a live person to unlock account, been transferred to multiple different departments, still unresolved. Every day I call, sit on hold for hours, YES HOURS. Try calling on lunch break sitting on hold. Having a locked account means no online payment options, you must mail them a check and the online chat is also useless. All they do is answer the phone and offer other phone numbers.

I work with most of the major banks in the US and No other bank come even close to HSBC. Here are just to name a few
1. HSBC has a very crapy online banking website and mobile app ( I can talk about this point all day long)
2. HSBC missed some of my information so they put a hold on my account then I couldn't make any payments so they start charging me all sort of different fees. Now I am supposed to call their security department to fix it. the funny part is they have a long wait time. I waited 1 hour and 45 minutes yesterday until their working our ended SMH!!!!
3. When they charge you a fee and its bank fault they can only waive one of the late fees.
4. Very long waiting times for customer service
5. I Got a promotion to open a credit card to get 150$ bonus but after a year still, haven't got it ( they were supposed to pay it the first 3 months).

Just Awful

Rude and shameful behavior by Service Manager Jose M. Alvarez. I have HSBC accounts in USA, Canada and Corporate accounts in Singapore and Tsim Sa Chui in Hong Kong. I have been with HSBC for more than 30 years. I brought in a friend from Tampa who wanted to open an account before moving to the Philippines where HSBC has branches. Jose refused to open the account saying he can only open accounts in his local footprint geographical area. Later I checked with HSBC national Customer Service and they contradicted Jose saying he was wrong. I filed a formal complaint hsbc complaint conf no. 00918000678 about Jose with Customer Service. To top it off, Jose looked at both of us and said "I can tell both of you are retired." His look up and down was as if we were street people with no assets. I was very insulted. I am the Managing Director of Hospitality Executive. See my Western LinkedIN profile here (copy and paste the URLs in to your browser): https://www.linkedin.com/in/luxuryhospitalityrecruiter/ and
my Asia LinkedIN profile here:
https://www.linkedin.com/in/hospitalityrecruiterasia/
see Jose Alvarez's LinkedIN profile here:
linkedin.com/in/jose-m-alvarez-ab1a0028
You decide who is more professional. I believe if Howard Hughes or Mark Zuckerberg had walked in dressed the way do Jose would have refused to service them as well. Jose was transferred here from Boca Raton. Avoid this branch like the plague as long as Jose Alvarez remains here.

What on earth are HSBC thinking about? They have changed their online banking pages from a perfectly good and clear system, where everything was easily marked and could be read at a glance, to an unbelievably bad mess.
Nothing is clearly marked, it takes longer to find what you are looking for than it did to do 5 or 6 transactions on the old system and it keeps freezing when it tries to gather information.
How much have their IT department been paid for such an atrocious, confusing website?
Please HSBC, go back to the old system, at least until the new one is usable.

Back on Monday, January 9, 2017, I called up my HSBC Mastercard Credit Card Company at (888) 662-4722 because I needed to get a hold of the Disputes Department regarding the status of a Dispute.

The hold time was beyond Disgusting, Ridiculous and Unacceptable.

When I called them up, I did get to speak to somebody, however, the representative told ME that I would need to get a hold of the Disputes Department and over the phone I was told that she would get me the answers that I need.

Well, I was on hold for at least 42 minutes and 30 seconds and sadly Not only did the representative Not come back to me on the phone, but she left me hanging there and then all of a sudden instead of holding for her, I ended up having the system take me back to the very beginning with a repeat of the same recorded message asking me to enter my credit card information all over again.

At that point, I just hung up.

Yes, I did file a complaint over this Horrible and Disgusting Situation, but all this Cheap, Selfish Company Can Do is write me back a Form Letter which I received back on Thursday, January 12, 2017 with Nothing, but Apologies and Excuses as to Why It Happened?

Well, this does Not Solve My Problem in the Very Least and this Low Class Credit Card Provider could have at least Compensated Me For The Inappropriate Hold Time, Plus Being Let Go By The Female Representative, Plus Ending Up Not Getting The Answers To My Dispute Questions To Begin With.

That Is Way Too Much To Go Through Coming From A Billion Dollar Company Who CAN Afford To Take Care Of Their Customers Properly, but just Does Not Care!

Obviously.

Enclosed, in the attachments, please find Screenshots Showing You Proof Of The Horrible Holding Time, plus HSBC's Illegitimate Response Letter for your reference and further review. Thank You.

Do You Honestly Call This Good HSBC Premier Mastercard Credit Card Service?

Hell No!

Thanks, But No Thanks!

Sincerely yours,

Howard Paul Shore
Executive Writer And Promoter For Google And Other Social Media Websites
Angry And Upset HSBC Premier Mastercard Customer

/HPS
Enclosures: Please See The Attachments For The Proof Of The Horrible Holding Time, plus HSBC's Illegitimate Response Letter Back On Thursday, January 12, 2017 for your reference and further review. Thank You.