IK Multimedia

Read 102 Reviews of IK Multimedia to check if it is legit.

Website & Phone: 590 Sawgrass Corporate Pkwy. Sunrise 33325 United States
(954) 846-9101
 http://ikmultimedia.com

Joann
1 month ago

I have been in the professional recording business for going on 18 years. I have had companies that do all they can to keep this business what it is. Not only has Ik Multimedia made a Speaker in the MTM that competes with Much more expensive options in the studio, with absolute accuracy and bang for the buck. We had a speaker start acting up, this happens no matter what company. They responded quickly, and sent me a replacement, no questions asked. Treat people how you want to be treated! Well done Ik Multimedia.

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Dillon
1 month ago

I upgraded my computer and when I attempted to reinstall Lurssen Mastering Console, the VST3 version would not run. IKM responded to my plea for help with a very easy and effective solution. The problem wasn't with IKM's software but rather the installation of Windows 10 on my new machine. Thank you IKM!

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Zachery
1 month ago

Needed stealth pedal drivers and user manual, the team was very helpful and cordial, only hapiness and music!
Thanx a lot

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Nathaniel
1 month ago

After much research I purchased the Hammond B-3X app for iPad but had problems with missing files on the version available on the App Store.
After explaining my problem to the customer support guys they provided me with all missing files and detailed instructions of how to install them.
Very pleased with the app and the customer support team at IK Multimedia

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Cristal
2 months ago

Quick and top quality customer service.
Thanks.

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Michelle
2 months ago

Their products are fantastic, i've been buying music gear for more than 35 years and their's are top notch. Customer service was really really great as well.

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Juliana
2 months ago

I started a support ticket with IK Multimedia in the beginning of May as I was having issues with their plug-ins not being authorised inside of GarageBand for macOS.
After a month long correspondence they told me that there is no current solution for my problem and that I should ''stand by'' while they are working on a fix.

I follow up 5 months later to see if they have come up with a solution and they responded that I should reinstall all of their software from their product manager application.
After replying to them the same day explaining that it did not resolve my issue, they have yet to get back to me for over a month.

I have also ran into several other issues with their software but I honestly feel like it is a waste of my time and energy to deal with their customer service after my previous experience.

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Iris
2 months ago

When you buy a product you should be the owner of it Right? Not acording to IK Multimedia. You can add stuff to your shopping cart and everything looks good untill you try to install it, then you realise that you have only 6 months to download and back up all your sounds wich will cost you a backup hard drive, but the fraud dont end just there. When you activate your product you find out that you only have 10 activations to your software. This is not mentioned anywhere before you actually buy your product. So lets say your windows get clogged and you decide to reinstall all of it. You will loose 1 activation. You upgrade hardware on your computer you will loose activation. You buy better computer for your work you will loose activation. So if you upgrade stuff on your computer often wich I do, you will loose all the cool stuff you payed for. Also IK Multimedia makes unreliable Software managers and authorization managers. I got Sample Tank 2XT with my FishmanTriple play hardware. There is no way to activate it on the new authorization manager nor the new product manager. It runs as demo for few days then it locks.

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Jacklyn
2 months ago

Support is making every effort to help. Very friendly, very reliable!

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Shelley
2 months ago

Quick and efficient service.
Replacement part sent internationally relatively quickly.

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Jasmine
3 months ago

Good support! No complaints! And awesome product the MTM iLoud monitor speakers!

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Marisela
3 months ago

I bought my iRig HD2 device in April this year and it worked always fine and stable. Unfortunately several weeks ago I experienced connection issues with my iPhone. The iRig device just stopped working.

I contacted IK Multimedia support and was really positively impressed by their quick reaction. They helped me to identify the root problem, which was the issue with the lightning to micro-usb connection cable and not with the device itself.

As I still had a warranty for the iRig, my request was very quickly processed by the IK Multimedia support team and today I received a FedEx parcel with the new cable! All I had to do, just to provide a proof of the purchase! That's all!

Top customer service!Rapid delivery!

Thank you very much for such quick help!

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Mason
3 months ago

Finally, with the help of IRIG Support, I managed to connect Anytune and BlueBoard. Thank you the great support team.

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Madison
3 months ago

I purchased a new iRig Keys 2 Pro controller. My computer is an iMac 27" running OS Mohave. Every time you shutdown the desktop, even though connected directly to an internal computer USB port, the controller will not wake up upon computer restart. You have to cycle the USB power to the controller by unplugging/reconnecting the supplied USB cable. Tech support says it's a problem with the iMac even though I have other 3rd party devices that communicate without a problem on computer restart. The problem was identified in a thread in the Community Forum with owners of the 49 key version some time ago yet the issue is still apparent on my 37 key model. If your issue can't be solved via the General Knowledge or FAQ pages on the website, tech support is no help whatsoever.

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Marshall
3 months ago

Well, I had a very nice experience with the support department of IKMultimedia.
I had problems registering my Miroslav Philarmonic on my 鈥渙ffline鈥?computer, and have been in contact with the support department several times.
At no point did I have the impression that they did not want to help me, on the contrary, after six emails the system finally works.
Thanks for the excellent service guys, you are my hero !!!

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Josue
3 months ago

A friend gave me an unused irig pads, when I wanted to register it I got an error and could not download the editor or the drivers. IK Multimedia said it had to pay for a license transfer.
I wrote to my friend in case he had registered it but he also had an error on the page. I write IK Multimedia and they were finally able to put the Serial in my name at no cost.

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Meredith
3 months ago

I originally purchased an iRig HD2 for my bass guitar and just recently upgraded to an Axe I/O Solo. I have found that the product is fantastic, as is the value of the software bundled with it (Amplitube, Ableton Live, and gear). It has taken my music playing to another level, and so I reached out to customer support to look for some help transitioning from Amplitube 4 to Amplitube 5. I was blown away by the speed with which they replied with a solution that will allow me to continue to learn and make music with my Axe IO.

Thanks to Sebastian and IK for such a quick solution!

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Racheal
3 months ago

IK Multimedia has no support or customer service, the only option to contact them is by email, it takes them 3 days to reply (if you are lucky); I purchased a product that doesn't work and there is nobody I get support from, as a musician and a software developer I am never going to buy anything from them.

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Jane
3 months ago

I'm very thankful about the help from IK Multimedia Support people. They was very kind and had a lot of patience and asked every one of my questions.

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Amie
3 months ago

I am relatively to the IK Multimedia family. I have been using and becoming addicted to both their hardware and software products. The thing that really keeps me coming back is their top notch support. They are always incredibly friendly and willing to do whatever they can to help out. I have also noticed that they are particularly speedy in a world torn apart by a pandemic. I appreciate their committment to the customer.

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Lora
3 months ago

Excellent fast and responsive support

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Jolene
4 months ago

super customer service! 馃槉

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Donnie
4 months ago

Took less than an hour to get back to me on this issue. Thanks once again IK

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Cassie
5 months ago

I accidently bought a wrong software-version and asked the support if it was possible to change the licence. It took some days, but it all worked out perfectly. Very friendly conversation. I like!

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Katherine
5 months ago

If you are from the UK, do not buy any of their products. They don鈥檛 offer fix anything, even if you are willing to pay. Customer service is awful, blunt and arrogant. Probably a could company in the US but do NOT buy if you live in the UK. If your product ends up faulty they do not want to help!

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