Website & Phone: ⚑
East 30th Street 1835
I get satisfying customer service, great contact with the store. They are very well determined to make sure the customer is happy with their order!
One feature I鈥檓 not too crazy for is the shipping fee (varies on size of order) but at the end of the day when you get your items, they鈥檙e so great that it makes up for the fee! Totally worth it!
In short, I ordered one item, but was sent and charged for three. Very shady! Terrible customer service! I'm letting my credit card company handle this one.
The quality is great on everything I've ordered so far (Only thing I'm not huge on is the zip-up hoodies; the printing is fantastic though), and service is outstanding. I also spoke to Travis on Instagram, about discount codes, and he was quick to offer 10% my order as well as personally make sure my order gets sent out expediently. Very friendly and professional!
The website itself is pretty user friendly, the only thing I'd recommend is a wishlist system so you don't have to find your items every time you open the page if you're indecisive like myself.
Best merch site on the internet.
First of all, the quality of the t-shirts is outstanding, they are so thick, soft, the printing is great, and the designs are better, I didn't find them anywhere else.
The issue I had is that the colors in one t-shirt were a little different to what the IndieMerch website showed, the ones in the actual t-shirt (Chthonic's Resurrection Pyre) do not look the same, they look darker, grey-ish if you will, as if one layer was missing while printing or something, the design and printing are still cool though, hopefully only the t-shirt I got was affected by that.
The real problem here was with USPS, I paid for the Priority Mail Express International shipping, with a cost of $48-50 dollars, and 3 to 5 business days to be delivered according to the USPS website, but it took 12 business days just to leave US territory, a huge difference of what they claim is the "Express" delivery, probably the delay was due to the holidays, but I would recommend to choose a cheaper delivery option just to have more money for t-shirts.
I would recommend buying in IndieMerchstore, but you may want to contact them via facebook message just to make sure how the products look like to avoid the issue I had.
I appreciate a lot the fact that IndieMerch was in contact with me via Facebook before and after placing the order, is great to see an actual Customer Service and conversation, not one based on automatic responses or emails with no answers.
Will never buy from them again and anyone that asks, well…
With being the biggest extreme metal online retailer, it can be assumed that IndieMerchstore offers a wide selection of bands to purchase merchandise from, which in that case would be correct. IndieMerchstore is home to thousands of metal bands and labels, ranging from a variety of unique metal genres. Any time I鈥檝e become a fan of a new band and in need of merchandise from that band, IndieMerchstore is my reliable source to visit to see if the store is a distributor of merchandise for my new favorite band. Also by being a distributor for an enormous amount of bands, I tend to find many bands that I鈥檝e never heard of, compelling me to listen to their music and if I enjoy it, I can always turn to IndieMerchstore to purchase merchandise from the band.
Now with a huge selection of bands selling their merchandise through IndieMerchstore, a huge assortment of products tend to come with that. In mainstream stores, band merchandise is very limited with only two to three shirts per band being available to purchase, not allowing their fans to browse their whole inventory. With IndieMerchstore however, bands can display their whole inventory, giving their fans tons of opportunities to buy what they want. While the different types of merchandise depend entirely on what the bands choose to sell, there鈥檚 still plenty of variety to be found in the merchandise available on the website. Such merchandise can range from t-shirts, leggings, hats to wall flags, vest patches, posters, wallets, and of course physical copies of the music itself with either CDs or vinyl.
Not only though does IndieMerchstore offers thousands of bands and products, but they also provide exemplary service to their customers. I鈥檝e rarely had any complications with my orders from the store, but the few occasions that I鈥檝e experienced, such as waiting on the shipping of an item I had purchased longer than I was guaranteed, their customer service associates replied to me within seconds after messaging them with an inquiry about the delayed delivery of my item and they were able to give me all the information I needed to know why it was delayed and when it would be shipping out to my address. They demonstrated high professionalism in their service to me, making me feel respected and important as a customer.
But for all the things IndieMerchstore succeeds at, there are a few faults IndieMerchstore suffers from and these things are unfortunately out of their control. These faults being cost, shipping, and location While the costs vary from band to band on their products, it can get quite expensive, plus when calculating shipping rates, unless you鈥檙e planning to spend a good amount of money on merchandise, it鈥檒l make you think twice before making your purchase. Shipping outside the United States can also be daunting since the company is based in Cleveland, Ohio, so shipping rates only getting more expensive depending on where you live internationally and even depending on where you live, you might not be able to have any merchandise shipped out to your location as at that point, it would become too expensive for IndieMerchstore themselves to ship the merchandise. The last issue is location since IndieMerchstore is exclusively an online retailer, the only way to get a band's merchandise is through their website. Some people prefer to buy their products in-store so they instantly have it in their hands at that moment than waiting for it to be shipped out to them. But as heavy music is considered to be underground, the opening of a store may not garner the sales needed by consumers to sustain itself which is primarily why they are a strictly online retailer.
Even with their faults, IndieMerchstore鈥檚 accomplishments outweigh the negatives. Through being a distributor for thousands of bands and providing a retail outlet for fans to purchase merchandise from their favorite bands, IndieMerchstore gives opportunities for fans to represent and support their favorite bands in a way that is also convenient for them. Combined with the exemplary customer service the company exhibits, IndieMerchstore is an online retailer that fans such as myself enjoy coming back for our metal needs and why I believe that IndieMerchstore.com is the best online retailer of metal merchandise for metalheads.
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