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8 months ago

Ineedbroadband is possibly the worst internet service provider there is. The customer support is dire. Their slogan of "superfast wireless broadband internet" is an outright lie. I have been using their service for over 2 years, and I have had to complain either over the phone or raising a service ticket with them at least every month. Immediately after a complaint, the service will be at acceptable speeds, but day by day the connection speed slows until it is unuseable. They treat their customers with disdain, and cancel your contract if when they please and will only reconnect you when you apologise. Why have I stayed with them for so long? Because I have no alternative. I live in the middle of nowhere, so they have the monopoly of supply rural consumers with an inadequate service.

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