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6 months ago

Last weekend I ordered 2 Domes and 1 classic cube which cost a substantial amount. The website wasn't great, as it was being redesigned and I ended up ordering 2 pink Domes not the 1 pink and 1 white Dome I wanted. The online assistant was very helpful regarding other colours available that weren't listed but could be requested. However it was concerning that I had no reply to emails I sent after ordering as instructed requesting colour of classic cube that I wanted and which wasn't listed.
Then the warehouse service then let them down. First they sent the wrong classic cube -which they apologised for and have said they would replace. OK top marks at this point.
But the Domes at 拢360 each were delivered in box by royal mail with inadequate support packaging (bubble wrap) and the Domes had fallen onto their side and the roses crushed! I could have cried when I saw them! Now I can't get a response acknowledging my emails with pictures and the online chat is not working.
A beautiful product, with good pre sales service let down by inadequate packing and poor after sales service and communication. Hence two stars. If this is a premium product then I would expect premium service especially at the prices charged.
I would not recommend using online service – better to buy in person and take home yourself.

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