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It too four months for Nationwide Car Repairers Glasgow to repair the car mainly due to parts taking months to arrive. We got the car back on the 17/09/2019 only to find the car going into limp mode, and the ems stating it needed servicing. We serviced the car but the problem remained. We put it into a local garage were they told us it was the actuator on the turbo, a part that should only cost around 拢250. We contacted Infiniti who stated you need to buy a complete turbo as they don't sell them separately, and it would cost 拢3000+ to buy and fit. We said the car was only 3 years old with 24,000 on the clock is there any way they could give us a turbo FOC as a good will gesture. They said as the vehicle was not serviced by an Infiniti Dealership they said no, and they were not the ones finding the fault. and were unsure of the cars history.
Will never buy an Infiniti again
I called customer service today and asked to have the late charge removed since they took so long in even letting me know about the check. Diego Salada, who says he was a supervisor, said it鈥檚 noy his responsibility that my check bounced! He was super rude and insulting!! I would definitely NOT recommend doing business with these jerks!!!!! ZERO customer service skills!
This is really surprising given Infiniti's miniscule UK market share, which I am sure they would love to increase but it's not going to happen by closing dealerships and charging the kind of prices you would expect at a Bentley franchise. I just assumed they would be at least as competitive with the German brands but that's not the case.
I think they need to take a much closer look at BMW, Audi and Mercedes service prices before they set far more realistic prices for the several dealers left in the UK. The brand lacks almost total visibility in the UK, which is a shame as they make some very decent cars, plus they need to take into account that many customers, like myself, might have to make a 120 mile round trip due to Infiniti having only a handful of UK dealers, which just adds to the already uncompetitive servicing costs plus the inconvenience.
Unlike Mercedes & BMW, they do not offer reduced price servicing for older vehicles over 3 years age, which is a further nail in the coffin of increasing that market share and brand awareness. It's also a loss of an additional revenue stream as most older cars tend to leave the franchised network, which I am now forced to do myself due to the exorbitant costs. MB and BMW offer value servicing of older vehicles for good reason!!
Great cars but fanciful service costs!
We bought a second hand Inifiniti from Reading. Within 2 years rust started to appear on the DPF, Within four years the DPF which is suppose to be stainless steel had corroded so badly it needed to be replaced, the car was just six years old and was 4.5 years old when rust first appeared. 拢2,000 for a replacement DPF. Garage said the rust was down to environmental conditions so not their fault, we live in Surrey not Alaska.
Car is now unusable
DO NOT BUY.
RUST ON SUCH AN EXPENSIVE COMPONENT AFTER JUST 4.5 YEARS IS COMPLETELY UNACCEPTABLE. MY MERCEDES STILL HAS THE SAME EXHAUST AFTER 150,000 MILES AND 12 YEARS.
If I can give any one any advice would be don鈥檛 try something new and go with Infiniti STAY AWAY from this brand. You will only be let down. They will pass the blame to any one they can instead of taking ownership, not help out or call you when promised, give your constant trouble and make you feel like anything but a valued customer. Stick to BMW, Audi, Merc or any other brand as they will provide a better car with a service worth paying. I have since got my self a Audi and my wife will be following shortly. The Q30 is a knock off A-Class anyway with 45 Merc badges still on the car they haven鈥檛 even removed
It is coming to the end of my contract and I am looking to return it to the dealership (slightly early, as I'm nearing what I believed to be my annual mileage).
When I called the Infiniti Finance Services they talked me through the final payments, I would have to pay up the rest of my contract and for any significant damage and extra mileage etc.
For the past 2 years I have been under the impression I had 12,000 miles per year as this is what was discussed the day I signed up to the car. I specifically recall the conversation and due to my line of work and having to travel up and down the country often I wanted to increase the 10,000 miles per year that was offered to cover me for that.
I left that day under the impression that I had the deal that was discussed, however speaking to the Finance Services they informed me my contract states 10,000 miles and I would be charged for any mileage above that and if I wanted to discuss it further it would have to be with the dealership.
The dealership in question is Infiniti Braehead in Glasgow. I called and spoke to the guy I dealt with 2 years ago when I took my car out, Michael.
I explained the situation and how stunned I was to find this out, I genuinely couldn't believe it as I felt my point had been articulated quite clearly back when the decisions were made.
The reply I received from the dealership was poor, it was essentially a 'well it's your word against mine and I have the contract on my side' sort of reply. It was suggested also that I take it up with Infiniti Financial services (who had just sent me to the dealership).
I explained that I was very upset, this has completely ruined my experience with Infiniti and that I refused to be batted back and forth. I also asked Michael for clarity that he was telling me the dealership was indeed not willing to do anything to help me. That was 6 days ago now and I have yet to receive a reply.
You can guarantee they wouldn't be like this if I was looking to take out another deal with them.
I just find it unbelievable that a car brand who is attempting to establish itself in the UK car market has such terrible customer service, especially for a customer who was bowled over by their car, their deal at the time, and has caused them no issues over the last 2 years with every payment being on time. I have recommended Infiniti to everyone I met and proudly showed off my car.
So as it stands, I will be having to pay out 8p per mile over the 'contractually' stated mileage. It will work out around an extra 拢300-400 which may not seem a lot to some, and definitely isn't to a company like Infiniti, all because the dealership made a mistake 2 years ago.
I will never recommend Infiniti to anyone and I don't suggest that anyone takes a vehicle out through them. Everything runs smooth until you have a problem and they wash their hands of you.